Joshua Pragg
Queens
Summary
Results-driven professional with 7+ years in management, customer service, and licensed pest control operations. Led teams to optimize workflows and enhance customer satisfaction through effective communication and data analysis. Skilled in route planning, service scheduling, and field safety compliance, with expertise in diagnosing pest issues and implementing integrated pest management solutions. Strong in stakeholder management, translating technical findings into actionable insights and fostering long-term client loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Rest Easy Pest Control
New York
2025.05 - Current
- Inspected residential and commercial properties for pest infestations.
- Applied pesticides and treatments according to safety regulations.
- Maintained accurate records of pest control services provided.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
Pest Control Supervisor
Nature Plus
New York
2022.04 - 2025.05
- Supervised daily pest control operations and ensured compliance with safety protocols.
- Coordinated with clients to assess pest issues and develop effective treatment plans.
- Trained and mentored junior technicians on pest management techniques and tools.
- Managed inventory of pest control products and maintained accurate supply records.
- Reviewed service reports for accuracy and addressed any discrepancies promptly.
- Modeled high-quality customer service to team of professional employees.
Customer Service Representative Trainer
Spectrum
New York
2019.08 - 2022.04
- Developed training materials for customer service representatives.
- Facilitated ongoing training workshops for existing employees.
- Evaluated training effectiveness through feedback and assessment tools.
- Mentored new trainers on best practices and techniques.
- Implemented role-playing scenarios to enhance customer interaction skills.
Education
High School Diploma -
Bronx Community College
Bronx, NY2026-06
Skills
- Integrated pest management
- Pest control regulations
- Safety compliance
- Safety procedures
- Equipment maintenance
- Documentation and reporting
- Inventory management
- Problem assessment
- Issue management
- Team leadership
- Effective team management
- Attention to detail
- Work ethic
- Client relations
Certification
- 7f 7a pest control license
Accomplishments
- Silver award winner at spectrum
Affiliations
- Manage and build community relations for organized religious entities
Timeline
Pest Control Technician
Rest Easy Pest Control
2025.05 - Current
Pest Control Supervisor
Nature Plus
2022.04 - 2025.05
Customer Service Representative Trainer
Spectrum
2019.08 - 2022.04
High School Diploma -
Bronx Community College