JOSHUA PRAJAPATI
ORLANDO,FL
Summary
Skilled medical office professional offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
7
7
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Clermont, FL
07.2024 - Current
- Resolved customer complaints in a professional manner.
- Assisted in the preparation of food items such as sandwiches, coffee and beverages.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Maintained an organized work area to ensure efficient operations.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Administrative Medical Assistant
Jacob Medical Associates
Clermont, FL
07.2017 - 07.2024
- Created patient charts, led patients to exam rooms, prepared them for physicians, scheduled appointments, filled out forms for disability claims and insurance reimbursements, and submitted diagnosis and procedure codes
- They collaborated with multi-disciplinary staff to improve patient care, performed clerical duties, and transmitted medical records
- They maintained patient records, answered phone calls, and took messages
- They communicated with patients compassionately while maintaining confidentiality
- Completed and safeguarded medical records in compliance with HIPAA.
Referral Coordinator
Pulmonary Critical Care & Sleep Specialists
08.2022 - 04.2023
- Facilitated communication between primary care physicians, specialists, and patients to ensure a smooth referral process
- Educated patients on the process, verified insurance benefits, and assisted them with understanding their financial responsibility
- Followed up with referring providers on pending cases and documentation and communicated with insurance companies to determine coverage eligibility for new patient referrals
- Prepared new patient packets, maintained accurate records, and provided administrative support
- Resolved issues during the referral process, such as insurance denials and appointment scheduling conflicts
- Provided exceptional customer service, addressed patient inquiries with empathy and professionalism, and adhered to HIPAA regulations.
Deli Clerk
Publix
Clermont, FL
07.2020 - 12.2021
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Provided accurate pricing information when requested by customers.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Offered suggestions for additional items that would complement customer's order selections.
- Assisted customers with selecting products from the deli case or menu board.
- Adhered to health and safety standards while preparing food.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Greeted customers in a friendly and professional manner.
Education
High School Diploma -
Florida Virtual School
Skills
- Positive & Optimistic Attitude
- Patient Confidentiality Maintenance
- Time Management
- Multitasking
- Organization Efficient
- Problem-Solving
- Experience in Clerical & Clinical Medical Assistance
- Medical Records Maintenance and Confidentiality
- Adaptive Computer Skills
- Phone & Email Etiquette
- Electronic Medical Record Software Familiarity
- Knowledge of Medical Terminology
- Basic ICD-10 Coding
Languages
English
Professional
Urdu
Limited
Hindi
Limited
References
References available upon request.
Timeline
Crew Member
Dunkin' Donuts
07.2024 - Current
Referral Coordinator
Pulmonary Critical Care & Sleep Specialists
08.2022 - 04.2023
Deli Clerk
Publix
07.2020 - 12.2021
Administrative Medical Assistant
Jacob Medical Associates
07.2017 - 07.2024
High School Diploma -
Florida Virtual School