Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Prazeau

Tygh Valley

Summary

Dynamic Front Desk Agent with proven expertise at Holiday Inn & Suites in enhancing guest satisfaction through exceptional service and relationship building. Skilled in credit transaction management and training, I effectively oversaw lobby operations and maintained high standards, contributing to improved customer retention and a polished company image.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Holiday Inn & Suites
05.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Front Desk Agent

Fairfield Inn Suites
10.2021 - 05.2023
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.

Food Service Worker

Mod Super Fast Pizza Holdings
04.2021 - 09.2021
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.

Education

General Studies

Pemberton Township High School
Pemberton, NJ
06-2013

Skills

  • Credit transaction management
  • Transportation information
  • Management of automated call systems
  • Safety and security procedures
  • Lobby oversight
  • Guest amenities
  • Inventory oversight
  • Training and mentoring
  • Housekeeping

Timeline

Front Desk Agent

Holiday Inn & Suites
05.2023 - Current

Front Desk Agent

Fairfield Inn Suites
10.2021 - 05.2023

Food Service Worker

Mod Super Fast Pizza Holdings
04.2021 - 09.2021

General Studies

Pemberton Township High School

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Joshua Prazeau