JOSHUA PRICE
Customers Service Representative
The Woodlands,TX
Summary
My professional background encompasses extensive experience as a call center representative, customer service representative, and customer service associate. My enthusiasm for teamwork is evident in my strong work ethic and ability to seamlessly adapt to any task at hand. I have undergone extensive training focused on quick thinking and effectively resolving issues, demonstrating my commitment to providing top-notch support to employers.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Municipal Operations & Consulting
08.2020 - Current
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
Lead Dispatcher
Avis Budget Group
04.2008 - 03.2020
- Successfully managed the activities of 5 team members in multiple locations
- Answered customers' questions and addressed problems and complaints in person and via phone
- Helped customers select products that best fit their personal needs
- Educated customers on product and service offerings
Education
Bachelor Of Applied Science - Cybersecurity
Lone Star College System
Conroe, TXAssociates Of Applied Science - Computer Programming
Lone Star College System
Conroe, TX12.2020
Level 1 Certificate - Computer Programmer
Lone Star College System
Conroe, TX01.2020
Level 2 Certificate - Computer Programmer Specialist II
Lone Star College System
Conroe, TX12.2020
Skills
- C/C
- Python
- Cybersecurity
- MySQL
- Linux
Timeline
Customer Service Representative
Municipal Operations & Consulting
08.2020 - Current
Lead Dispatcher
Avis Budget Group
04.2008 - 03.2020
Bachelor Of Applied Science - Cybersecurity
Lone Star College System
Associates Of Applied Science - Computer Programming
Lone Star College System
Level 1 Certificate - Computer Programmer
Lone Star College System
Level 2 Certificate - Computer Programmer Specialist II
Lone Star College System
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