Joshua Price
Johnson City,TN
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
26
26
years of professional experience
Work History
Owner/Operator
Elite Lines Lawn Care
Johnson City, TN
05.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess their needs and propose optimal solutions.
- Negotiated contracts with clients for products or services rendered by the company.
- Created and monitored promotional approaches to increase sales and profit levels.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Developed business plan and budget to maximize profitability.
Service Technician
South Tek Systems
Wilmington, NC
12.2014 - 05.2022
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Performed maintenance duties and safely handled chemicals and solutions.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Assisted team members with nitrogen generators, high pressure boosters, compressors, O2 analyzers and equipment troubleshooting and diagnostics.
- Trained customer employees and managers on machine use and maintenance.
- Assist in the quotation and sale of all parts involved in preventative maintenance on the generators.
- Organize all startups for South-Tek technicians to travel and train all personnel at sites worldwide.
Information Technology Specialist
Old Dominion University
Norfolk, VA
07.2010 - 12.2014
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Maintain the satellite network uplink and of video/audio/RF distributions and operations.
- Test communication systems with emphasis on RF systems, CATV distribution networks and audio/video systems.
- Perform emergency and preventative maintenance for all Distance Learning systems as appropriate
- Broadcast, monitor, and manage live events and classes via satellite, two way and online video streaming.
- Diagnose and troubleshoot failures regarding the satellite, video stream, Polycom 2-way and site equipment.
Restaurant Manager
Lunasea
Virginia Beach, VA
12.1998 - 06.2010
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Promoted business through participation in and sponsorship of community events.
Education
Business Management
Radford University
1998
Recreational Leadership
Alderson Broaddus College
Philippi, WV1997
Skills
- Accurate record keeping
- Sales negotiation
- Strategic Planning
- Change and Growth Management
- Employee Motivation and Performance
- Executive Leadership
- Marketing Tactics
- Labor Relations
- Commercial Maintenance
- Vendor Negotiations
- Inventory Optimization
- Supplier Relations
- Finance and Accounting Operations
- Issue Identification
Timeline
Owner/Operator
Elite Lines Lawn Care
05.2022 - Current
Service Technician
South Tek Systems
12.2014 - 05.2022
Information Technology Specialist
Old Dominion University
07.2010 - 12.2014
Restaurant Manager
Lunasea
12.1998 - 06.2010
Business Management
Radford University
Recreational Leadership
Alderson Broaddus College
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