Joshua Purrington
Phoenix,Arizona
Summary
Operations and management professional with experience in public safety, regulated operations, and business leadership. Proven ability to oversee daily operations, supervise teams, implement operational procedures, and maintain compliance with policies, standards, and documentation requirements. Skilled in records management, financial tracking, inventory control, and stakeholder communication in high-accountability settings. Demonstrated success supporting operational efficiency, risk awareness, and service delivery across both public-facing and private organizations.
Overview
13
13
years of professional experience
Work History
CEO/Master Locksmith
Purrington LLC DBA EZPIKN Locksmithing
03.2023 - Current
- Direct and oversee all daily business operations including scheduling, dispatching, invoicing, recordkeeping, inventory control, and customer service
- Supervise and manage a team of locksmith technicians by assigning jobs, monitoring performance, and ensuring service quality standards are met
- Develop, implement, and refine operational procedures to improve efficiency, consistency, and compliance
- Manage financial operations including invoicing, payment processing, expense tracking, and basic financial reporting
- Maintain accurate business records, documentation, and compliance requirements
- Oversee inventory procurement, tracking, and equipment management
- Manage marketing operations including Google Guaranteed program compliance, advertising performance, and customer acquisition strategies
- Serve as a hands-on locksmith technician specializing in automotive key services, including:
- Programming OEM automotive keys using Autel and other industry software
- Cutting and programming transponder and proximity keys
- Ignition repair and replacement
- Vehicle lockout services
- Perform residential and commercial locksmith services including rekeying, lock installation, and security hardware support
- Resolve customer concerns professionally while maintaining long-term client relationships
- Created a positive work culture, resulting in increased employee satisfaction and retention rates
CEO/Master Locksmith
Affordable Lock and Key of Phoenix
01.2023 - Current
- Provided automotive, residential, and commercial locksmith services in the field
- Specialized in automotive key generation using OEM software, Autel, and key-cutting equipment
- Programmed keys, replaced ignitions, and performed vehicle access services
- Generated invoices, processed customer payments, and maintained accurate service records
- Communicated clearly with customers regarding services, pricing, and timelines
- Maintained confidentiality and professionalism in residential, commercial, and automotive environments
Delivery Associate
LFDV Amazon DSP
11.2022 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Conducted pre- and post-trip vehicle inspections to ensure safety and compliance
- Utilized mobile logistics systems for accurate tracking and timely deliveries
- Maintained detailed delivery records and adhered to strict timelines
- Assisted team members by redistributing workload to ensure operational efficiency
- Communicated effectively with dispatch, customers, and team members
Client Relations Associate
Vanguard Group
12.2021 - 11.2022
- Supported clients with account inquiries, documentation, and service requests in a regulated financial environment
- Maintained strict confidentiality and accuracy when handling sensitive client information
- Followed standardized procedures to ensure compliance and consistency
- Applied strong communication and problem-solving skills to resolve client concerns
- Participated in coaching and performance development initiatives
Public Safety Officer
Maricopa County Sheriff's Office
01.2017 - 03.2020
- Maintained the safety and security of personnel, inmates, and facility operations in accordance with state statutes and department policy
- Processed inmate intake and release by completing medical, property, and financial documentation with accuracy and confidentiality
- Applied and removed restraints and supervised inmate movement within the facility
- Prepared court-related documentation including release orders, court dockets (District, Superior, and Extradition), and maintained official court records
- Communicated professionally with courts, attorneys, bail bondsmen, families, and internal personnel
- Coordinated and conducted inmate transports for court appearances, medical services, and video arraignments
- Conducted facility and inmate searches, including strip searches, in compliance with policy and legal requirements
- Supervised inmate housing units and monitored behavior to maintain order and safety
- Responded to inmate inquiries, grievances, and incidents involving inmate-on-inmate or inmate-on-staff altercations
- Managed daily inmate needs including meals, special dietary accommodations, and visitation coordination
- Created and maintained Excel spreadsheets and electronic records to track inmate confinement and facility operations
- Led visitation activities and handled incoming phone communications while completing extensive data entry
- Attended shift briefings, mandatory training, and policy updates
- Conducted supervision rounds in accordance with jail policy and operational standards
- Investigated inmate violations and documented incidents, initiating appropriate charges when criminal activity occurred
- Maintained the facility law library and collected, documented, and entered evidence in compliance with Sheriff’s Office policy
Receiving Lead
Home Depot
02.2013 - 01.2017
- Received and unloaded incoming shipments from delivery trucks in accordance with safety procedures
- Verified shipments against invoices and delivery documentation to ensure accuracy and payment processing
- Collaborated with procurement and store staff to track expected deliveries and resolve discrepancies
- Inspected incoming products for damage or missing items and documented issues as needed
- Addressed customer concerns related to damaged or incorrect shipments and coordinated returns or replacements
- Communicated with suppliers or shippers to resolve delivery errors or discrepancies
- Labeled, organized, and allocated received merchandise to designated storage or sales locations
- Maintained accurate receiving and inventory records to support inventory control and loss prevention
- Assisted with inventory management and stock organization to ensure efficient store operations
Education
High School Diploma -
Primavera High School
Phoenix, AZCertificate - Detention Services
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZNo Degree - Applied Science
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Operations Management
- Daily Operations Oversight
- Process & Development Implementation
- Policy & Procedure Compliance
- Knowledge of Applicable Laws & Regulations
- Public Safety Operations
- Risk Awareness & Incident Response
- Workforce Coordination
- Training & Mentorship
- Conflict Resolution & De-escalation
- Finance Operations
- Data Entry & Database Management
- Court & Regulatory Record Processing
- Small Business Leadership
Timeline
CEO/Master Locksmith
Purrington LLC DBA EZPIKN Locksmithing
03.2023 - Current
CEO/Master Locksmith
Affordable Lock and Key of Phoenix
01.2023 - Current
Delivery Associate
LFDV Amazon DSP
11.2022 - 01.2023
Client Relations Associate
Vanguard Group
12.2021 - 11.2022
Public Safety Officer
Maricopa County Sheriff's Office
01.2017 - 03.2020
Receiving Lead
Home Depot
02.2013 - 01.2017
High School Diploma -
Primavera High School
Certificate - Detention Services
Maricopa Community Colleges, Rio Salado Community College
No Degree - Applied Science
Maricopa Community Colleges, Mesa Community College