Joshua Purvis
Mulberry,FL
Summary
Driven professional with a track record of reducing fraud losses and enhancing inventory management at GC Services and Walmart. Expert in data analysis and fraud prevention, coupled with strong communication skills, led to significant improvements in operational efficiency and customer satisfaction. Proficient in Excel and adept at dispute resolution. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Phone Fraud Analyst
GC Services
08.2018 - 05.2021
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Maintained regular contact with customers and targets of fraud to inform them of the status of their cases.
Overnight Stocker
Walmart
06.2014 - 08.2018
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Maintained neat, organized stockroom free of hazards.
- Participated in regular store audits, ensuring accurate inventory counts and addressing discrepancies in a timely manner.
- Managed orders to verify accuracy of incoming and outgoing shipments.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
Education
GED -
Adult Education-West Area Adult School
Lakeland, FL 05.2001 -
Skills
Fraud Detection
Fraud prevention
Transaction review
Transaction monitoring
Trend Analysis
Effective Communication
Dispute Resolution
Data Analysis
Proficient in Word, Powerpoint, Excel
Timeline
Phone Fraud Analyst
GC Services
08.2018 - 05.2021
Overnight Stocker
Walmart
06.2014 - 08.2018
GED -
Adult Education-West Area Adult School
05.2001 -