Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Quimby

Boise,ID

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

13
13
years of professional experience

Work History

Parts Associate

Gander RV
Caldwell, ID
06.2021 - 10.2021
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintained clean and neat parts counter and sales floor.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Ordered parts from various distributors to fulfill demands.

Customer Service Representative

Best Buy
Boise, ID
11.2019 - 11.2020
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered prompt service to prioritize customer needs.

Store Manager

GameStop
Boise, ID
08.2005 - 07.2017
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

Education

Highschool Diploma - Liberal Arts And General Studies

Mccall-Donnelly High School
Mccall, ID
06.1998

Skills

  • Merchandising and Display
  • Energy and Physical Stamina
  • Flexible Hours
  • Locating Merchandise
  • Merchandise Recommendations
  • Providing Feedback
  • Meeting Sales Goals
  • Retail Operations Management
  • Sales and Promotions
  • Cash Register Operations
  • Merchandise Receiving and Handling
  • Exceeding Customer Expectations
  • POS System Operations
  • Strong Communication and Interpersonal Skills
  • Retail Metrics and Goals
  • Upselling Strategies
  • Building Customer Loyalty
  • Persuasive Selling
  • Retail Merchandising
  • Corrective Actions
  • Suggestive Selling
  • Register Opening and Closing
  • Goal-Driven

Timeline

Parts Associate

Gander RV
06.2021 - 10.2021

Customer Service Representative

Best Buy
11.2019 - 11.2020

Store Manager

GameStop
08.2005 - 07.2017

Highschool Diploma - Liberal Arts And General Studies

Mccall-Donnelly High School

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Joshua Quimby