JOSHUA QUINONES
Woodside,New York
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying any and all company needs to develop and deliver creative solutions.
Overview
10
10
years of professional experience
Work History
Elevator Operator / Guest Services Associate
Madison Square Garden, MSG
New York, NY
10.2022 - Current
- Provided exceptional customer service by greeting guests warmly and addressing inquiries.
- Operated elevator cars in accordance with safety regulations and laws.
- Provided directions and information about local attractions to visitors upon request.
- Assisted passengers with mobility challenges, providing personalized support.
Customer Service Manager
Vanguard
Remote, Remote
08.2021 - 09.2022
- Motivated team members to consistently achieve or exceed performance expectations.
- Set goals for performance and deadlines to comply with company plans and vision.
- Led regular team meetings to communicate current business trends and relevant updates.
- Coached team for success by using corrective action processes.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Distribution Supervisor
Milk Bar
Brooklyn, NY
06.2020 - 08.2021
- Tracked goods to verify delivery timetables and effectively route to final destinations.
- Monitored inventory levels of products and materials in warehouses to keep needed goods on hand.
- Prepared inventory for shipment by attaching tags and labels.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Verified accuracy of incoming orders against purchase orders and invoices before delivery to customers.
Sales Supervisor
Macys Department Store
Elmhurst, NY
08.2018 - 06.2020
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
- Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
Guest Service Supervisor
Target
Elmhurst, NY
06.2016 - 08.2018
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
High School Diploma -
Long Island City High School
Long Island City, NY06.2014
Some College (No Degree) -
Plaza College
Forest Hills, NYSkills
- Business Development
- Performance Evaluations
- Verbal and Written Communication
- Customer Relationship Management (CRM)
- Team Leadership
- Staff Management
- Time Management
- Staff Development
- Complex Problem-Solving
- Employee Training and Development
Timeline
Elevator Operator / Guest Services Associate
Madison Square Garden, MSG
10.2022 - Current
Customer Service Manager
Vanguard
08.2021 - 09.2022
Distribution Supervisor
Milk Bar
06.2020 - 08.2021
Sales Supervisor
Macys Department Store
08.2018 - 06.2020
Guest Service Supervisor
Target
06.2016 - 08.2018
High School Diploma -
Long Island City High School
Some College (No Degree) -
Plaza College