Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Hobbies and Interests
Timeline

JOSHUA RAGHEB

Las Vegas

Summary

With 24 years of comprehensive experience in the hospitality industry, I have honed my expertise in both hotel and restaurant operations, with a particular emphasis on food and beverage management. My proven track record includes successfully leading diverse teams and managing complex projects, underpinned by strong financial acumen and proficiency in budget development. I employ a hands-on management style that fosters a positive company culture, promoting approachability and team engagement. I am seeking a position with a forward-thinking organization where I can leverage my extensive knowledge to enhance and promote an exceptional brand culture, while also pursuing opportunities for continued professional development.

Overview

24
24
years of professional experience

Work History

Director of Operations

Eat.Drink.Sleep
San Diego, CA
02.2023 - 01.2025
  • Budget Management: Developed and successfully managed budgets for five hotels and six food and beverage outlets, ensuring financial performance aligns with organizational goals
  • Performance Oversight: Directed and evaluated performance across multiple locations, driving sales growth and operational efficiency
  • Team Development: Strengthened management teams through strategic restructuring and provided leadership to enhance food and beverage and hotel programs
  • Operational Excellence: Implemented improvements to optimize performance and address challenges, ensuring continued success and growth of each location

Food and Beverage Project Specialist

Eat.Drink.Sleep
San Diego, CA
01.2019 - 02.2023
  • Concept Development: Designed and presented innovative restaurant concepts to clients, generating new business opportunities and enhancing their market presence
  • Manager Training: Retrained both front of house and back of house managers, resulting in improved operational efficiency and elevated service quality
  • Standards Implementation: Introduced and integrated tools and processes to establish and maintain new operational standards, ensuring consistency and excellence
  • Budget Optimization: Assisted in rewriting and optimizing budgets to align with strategic goals and improve financial performance
  • Project Management: Successfully opened a 44-room hotel and restaurant following a full remodel during the pandemic, navigating COVID-19 guidelines and ensuring compliance

Director of Food and Beverage

Lakehouse Hotel & Resort an EDS Property
Lake San Marcos, CA
04.2017 - 01.2019
  • Operational Improvement: Tasked with addressing labor and service challenges at newly opened 12 million dollar restaurant build out, successfully designing and implementing new training programs and service standards
  • Menu Development: Created and updated menus to better align with the clientele and property brand, enhancing efficiency, consistency, and cost-effectiveness
  • Standard Operating Procedures: Developed new Standard Operating Procedures for all food and beverage positions, and trained staff to ensure high-quality service and operational efficiency
  • Collaborative Planning: Worked closely with the Executive and Corporate Executive Chefs to design and execute holiday and special event menus, elevating guest experiences
  • Management Restructuring: Reorganized the management team to strengthen leadership support for hourly staff, resulting in a more cohesive and effective team
  • Cultural Transformation: Led a significant cultural shift across the property, fostering a positive and engaging work environment
  • Financial Performance: Managed P&L responsibilities and wrote budgets for individual outlets, achieving a 5.6% year-over-year growth for the new restaurant and a 46.2% increase in departmental income
  • Cost Efficiency: Successfully reduced direct labor subtotal by 3.2% year-over-year, despite a minimum wage increase
  • Decreased property total other expenses by 15.9% year-over-year
  • Industry Recognition: Earned accolades for the property, including being voted the number one Thanksgiving brunch buffet in San Diego by Eater Magazine

Director of Food and Beverage

The Padre Hotel an EDS Property
Bakersfield, CA
06.2015 - 04.2017
  • Management Revitalization: Rebuilt and restructured the entire management team, including front of house and back of house staff, at a remote Four Diamond location, enhancing leadership and operational effectiveness
  • Menu Overhaul: Revamped menus for five food and beverage outlets, aligning offerings with current trends and guest preferences
  • Wine Program Enhancement: Redesigned the wine program to offer better guest value while increasing profitability
  • Re-concepting: Successfully transformed a nightclub outlet into an upscale cocktail lounge, enhancing the venue's ambiance and appeal, which resulted in increased demand and patron engagement
  • Sales Team Restructuring: Reorganized the sales team to improve performance and drive revenue growth
  • Standard Operating Procedures: Developed and implemented SOPs to ensure the team could maintain high standards and support continued growth after my departure
  • Topline Growth: Achieved topline growth in a declining sales market, demonstrating the ability to drive performance despite challenging conditions

Director of Food and Beverage

Lakehouse Hotel & Resort an EDS Property
Lake San Marcos, CA
03.2014 - 05.2015

Assistant Director of Food and Beverage

Lakehouse Hotel & Resort and EDS Property
Lake San Marcos, CA
07.2012 - 02.2014

Education

General Studies - undefined

Northern Virginia Community College
01.2002

Skills

  • Toast
  • Aloha Fine Dining Wine
  • Excel
  • Budget Writing
  • Management
  • Compliance
  • Leadership
  • Spirits
  • SOP Creation
  • Craft Cocktails
  • Training
  • Microsoft Teams
  • Outlook
  • Stayntouch
  • RoomMaster
  • Human Resources
  • Culture Creation
  • Unifying
  • Leading Teams
  • Special Events
  • Wine Pairing
  • Engagement
  • Restaurant Design
  • Flatware
  • China
  • Glassware
  • Initiative
  • Implementation
  • PlateIQ
  • COGSWell
  • Vendor Relationships

Accomplishments

  • Operational and Financial Turnaround at LHR, addressed labor and service challenges at a newly opened $12 million restaurant by implementing new training programs, updating menus, and developing Standard Operating Procedures (SOPs). Achieved a 5.6% year-over-year growth for the new restaurant and a 46.2% increase in departmental income. Additionally, reduced direct labor costs by 3.2% year-over-year despite a minimum wage increase. Decreased total property expenses by 15.9% year-over-year.
  • Successful Launch and Management of Tap In Tavern + The Grill @ SMG and LHR. Played a key role in the opening of Tap In Tavern, contributing to concept development, space design, and menu creation. Managed the signature restaurant, The Grill, banquets, and the new tavern. Drove over 300% topline growth within the first year across the entire food and beverage program, significantly enhancing the resort's dining reputation and financial performance.
  • Cultural Transformation and Industry Recognition. Led a significant cultural shift across the property, fostering a positive and engaging work environment. Collaborated closely with the Executive and Corporate Executive Chefs to design and execute holiday and special event menus., The property was voted the number one Thanksgiving brunch buffet in San Diego by Eater Magazine, reflecting the enhanced guest experience and elevated service standards.

Languages

English
Spanish

Hobbies and Interests

  • Curating exceptional culinary and beverage experiences that bring people together, fostering memorable moments and lasting connections
  • Music, preferably on vinyl
  • Family
  • Art

Timeline

Director of Operations - Eat.Drink.Sleep
02.2023 - 01.2025
Food and Beverage Project Specialist - Eat.Drink.Sleep
01.2019 - 02.2023
Director of Food and Beverage - Lakehouse Hotel & Resort an EDS Property
04.2017 - 01.2019
Director of Food and Beverage - The Padre Hotel an EDS Property
06.2015 - 04.2017
Director of Food and Beverage - Lakehouse Hotel & Resort an EDS Property
03.2014 - 05.2015
Assistant Director of Food and Beverage - Lakehouse Hotel & Resort and EDS Property
07.2012 - 02.2014
Northern Virginia Community College - General Studies,

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JOSHUA RAGHEB