Joshua Rainey
Augusta,GA
Summary
Accomplished and energetic Sales Representative with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include communication, quick learner and team player.
Overview
7
7
years of professional experience
Work History
Route Sales Representative
Frito Lay
Augusta, GA
06.2023 - Current
- Developed and implemented strategies to increase sales volume.
- Organized deliveries according to customer needs.
- Responded quickly to customer inquiries regarding products or services.
- Ensured that the proper paperwork was completed for each delivery or pickup transaction accurately and efficiently.
- Restocked shelves as needed in order to ensure adequate inventory levels for customers.
- Conducted daily pre-trip inspections of delivery vehicles.
- Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.
Customer Service Representative
sedgwick
Memphis, TN
09.2020 - 06.2023
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved customer inquiries, complaints and issues providing insightful solutions
- Documented detailed notes in CRM system to track customer interactions
- Communicated with clients over phone, email and chat platforms
- Placed outbound calls to existing members, offering additional consultation on products and services
- Completed paperwork and entered important data in company CRM
- Handled escalated callers to reach positive outcomes
- Navigated multiple systems to identify source of issue.
Customs Broker II
UPS Customs brokerage
Augusta, SC
03.2017 - 09.2020
- Classify goods according to tariff coding system
- Pay, or arrange for payment of, taxes and duties on shipments
- Sign documents on behalf of clients, using powers of attorney
- Clear goods through customs and to their destinations for clients
- Monitor or trace the location of goods
- Quote duty and tax rates on goods to be imported, based on federal tariffs and excise taxes
- Obtain line releases for frequent shippers of low-risk commodities, high-volume entries, or multiple-container loads
- Inform importers and exporters of steps to reduce duties and taxes
- Contract with freight forwarders for destination services
- Prepare papers for shippers to appeal duty charges.
Assistant Manager
Clarks
Augusta, GA
08.2019
- Data entry
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Answer questions regarding the store and its merchandise
- Help customers try on or fit merchandise.
Education
High School Diploma -
Evans High School
Evans, GA05-2016
Skills
- Administration and Management
- Active Listening
- Time Management
- Writing
- Sales and Marketing
- Education and Training
- Troubleshooting
- Production and Processing
- Operation Monitoring
- Staff Training
- Conflict Resolution
- Product Sales
- Data Entry
Timeline
Route Sales Representative
Frito Lay
06.2023 - Current
Customer Service Representative
sedgwick
09.2020 - 06.2023
Assistant Manager
Clarks
08.2019
Customs Broker II
UPS Customs brokerage
03.2017 - 09.2020
High School Diploma -
Evans High School