Joshua Rakoczy
Pocahontas,AR
Summary
Detail-oriented Detective Sergeant with extensive experience in evidence analysis and report writing. Proven success in leading serious crime investigations and collaborating with federal agencies to achieve favorable outcomes. Expertise in officer training, community engagement, and compliance with safety protocols, resulting in effective undercover operations and meticulous evidence handling.
Overview
22
22
years of professional experience
Work History
Detective Sergeant & Instructor
Hoxie Police Department
Hoxie, Arkansas
07.2024 - Current
- Conducted undercover operations against drug dealers and criminal organizations for intelligence gathering.
- Analyzed crime scene evidence, identifying critical leads for ongoing investigations.
- Led serious crime investigations with meticulous documentation and reporting standards.
- Managed case file preparation for prosecution, emphasizing clarity and detail.
- Engaged local police and federal agencies, including FBI, to obtain necessary support.
- Trained new officers on operational procedures, ensuring adherence to safety protocols.
- Evaluated emergency calls, determining immediate action requirements effectively.
- Provided testimony in court regarding investigative methodologies utilized.
Chicken Farmer,Farm Supervisor, Equip Operator
Arkansas Department of Transportation
Warm Springs, Arkansas
09.2016 - Current
- Assured equipment functionality by conducting inspections before shift start times.
- Verified feeder operational status across all egg houses for alarm-free conditions.
- Trained staff on packing techniques and adherence to safety protocols.
- Monitored environmental conditions in poultry housing for optimal temperatures and humidity levels.
- Managed daily poultry care routines while overseeing health monitoring procedures.
- Collaborated with team members to enhance overall production efficiency.
- Implemented sanitation protocols and biosecurity measures on farm operations.
- Prepared reports in accordance with state and federal regulations.
Owner/Operator
Elite Pressure Washing Services
Pocahontas, Arkansas
03.2024 - 07.2024
- Conducted daily DOT pre-trip inspections using established checklist.
- Maintained vehicle cleanliness, added fluids, and checked tire conditions.
- Performed pre- and post-trip maintenance checks to identify hazards.
- Inspected trucks and trailers before and after trips for optimal performance.
- Observed driving regulations to ensure an excellent safety record.
- Kept detailed driver's logs for compliance with regulations and policies.
- Managed daily business operations, including staff, sales, and inventory.
- Created marketing strategies to enhance brand visibility and attract clients.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Devised and implemented marketing strategies to attract new clients.
- Ensure all the pressure washers are fueled with gas, and for certain washers, fill up the diesel tank for the burner.
- Fuel up the dump truck, which held one of our two water tanks. Fill up the 1,000-gallon water tank on the trailer, and fill up the 600-gallon water tank that's loaded in the back of our six-yard dump truck.
- Notify the clients we had scheduled the evening before if they were forecasting heavy rain, wind gusts up to 70 miles per hour, 1 1/2-inch diameter hail, intense cloud-to-ground lightning, with the potential for tornadoes. I would advise the clients if it shows we were going to have a break in the weather, or if the storm system was delayed, and they now predicted it later in the evening. We kept our phones on loud, especially on days when they were predicting severe storms or tornadoes.
Police Patrolman, Swat, Narcotics, Instructor
City of Pocahontas Police Department
Pocahontas, AR
07.2019 - 11.2023
- Monitored supply levels to ensure operational readiness at shift commencement.
- Conducted routine checks of fluid levels on patrol units to optimize performance.
- Activated emergency lighting systems, verifying functionality across all units.
- Patrolled designated areas to deter criminal activity and enhance public safety.
- Responded to emergency calls, providing immediate assistance to citizens.
- Collaborated with community organizations to strengthen public relations efforts.
- Prepared detailed incident reports documenting investigations and activities.
- Engaged in conflict resolution during disturbances to promote peace and safety.
Maintenance aide II/CDL Instructor
Arkansas Department Of Transportation
Pocahontas, Illinois
09.2015 - 11.2020
- Maintained highway infrastructure through regular inspections and repairs.
- Operated machinery for road maintenance and material handling tasks.
- Assisted in installation of traffic signs and road markings.
- Collaborated with team members to complete maintenance projects promptly.
- Conducted routine safety checks on tools and equipment for operational readiness.
- Supported emergency response efforts during adverse weather conditions and accidents.
- Documented maintenance activities and reported issues to supervisors in a timely manner.
- Followed safety protocols to ensure a safe work environment for all staff.
Repossession Agent, Skip Tracing, Co-Owner & Opera
Pontiac Recovery & Towing
Pontiac, IL
11.2007 - 08.2015
- Established company to fill market gap, connecting customers directly with products.
- Implemented new technologies to streamline processes and improve efficiency.
- Conducted market research initiatives to identify trends in consumer behavior.
- Delegated work to staff, setting priorities and goals.
- Managed customer service initiatives to resolve issues promptly and maintain high satisfaction levels.
- Trained new team members on repossession procedures and safety protocols.
- Coordinated with law enforcement to execute safe vehicle recovery operations.
- Communicated effectively with clients regarding payment arrangements and repossession notices.
- Utilized GPS technology to track and locate vehicles for repossession efforts.
- Documented all interactions and transactions in compliance with legal requirements.
- Managed inventory of repossessed vehicles and maintained accurate records.
- Collaborated with finance teams to resolve outstanding accounts efficiently.
- Provided daily updates on progress of cases via email or phone calls.
- Utilized a variety of databases and resources to trace assets across multiple states.
- Researched public records such as titles, liens, registrations in order to verify ownership information.
- Verified accuracy of account information and documentation related to repossession orders.
- Inspected and evaluated collateral prior to repossession.
- Drove company vehicle safely during transport of recovered assets.
- Handled difficult situations involving angry debtors while maintaining professionalism.
- Adhered to state laws regarding repossessions, privacy rights, and other regulations.
- Collaborated with lenders, law enforcement agencies, legal counsels, clients, and debtors in order to ensure successful recoveries.
- Organized paperwork associated with each case prior to filing in the office.
- Prepared reports on status of accounts for management review.
- Monitored competitor activity within the industry through market research.
- Trained new employees on proper procedures for conducting repossessions.
- Demonstrated excellent problem-solving skills when dealing with difficult customers.
- Visited debtor's residence or place of employment for asset recovery.
- Repaired damaged vehicles upon recovery in order to facilitate sale at auction.
- Assisted other agents by providing support during complex cases.
- Negotiated payment arrangements with debtors when possible in an effort to avoid repossessions.
- Answered customer questions regarding account discrepancies or problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Accepted and processed customer payments and applied toward account balances.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Contacted customers with delinquent accounts to solicit payment.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Contacted insurance companies to check status of claim payments.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Wrote appeal letters to insurance companies for denial of claims.
- Managed daily operations and staff scheduling to ensure smooth workflow.
- Developed marketing strategies to enhance brand visibility and attract customers.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Trained new employees on company policies and customer service standards.
- Implemented cost-saving measures to improve overall business efficiency.
- Coordinated vendor relationships to secure quality supplies at competitive prices.
- Facilitated team meetings to promote communication and address operational challenges.
- Resolved customer inquiries and complaints, ensuring a positive experience for all patrons.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Established policies and procedures to ensure compliance with local, state, and federal regulations.
- Created marketing campaigns to promote products and services.
- Ensured that all safety protocols were followed at all times within the workplace.
- Coordinated special events such as product launches or promotional campaigns.
- Recruited, trained, evaluated, and supervised staff members across multiple departments.
- Developed strategies for increasing customer loyalty and satisfaction.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Built relationships with key stakeholders such as clients, partners, investors.
- Provided leadership and guidance to employees while fostering a collaborative environment.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Developed plans for expanding business operations into new markets domestically and internationally.
- Maintained a comprehensive knowledge of industry developments and competitive landscape.
- Analyzed financial reports to identify areas of improvement in operations.
- Led cross-functional teams to achieve project milestones, ensuring alignment with company objectives.
- Developed and implemented marketing strategies to attract new customers.
- Coordinated with legal counsel to manage legal risks and address issues as they arose.
- Directed marketing and advertising strategies to increase brand awareness and customer engagement.
- Coordinated logistics and operations to optimize delivery times and reduce operational costs.
- Spearheaded the development and implementation of strategic business plans to drive growth and profitability.
- Engaged in community and industry events to network, promote the business, and stay informed on market developments.
- Facilitated regular team meetings to communicate goals, share updates, and solicit feedback.
- Implemented process improvements to increase efficiency, reduce costs, and improve service quality.
- Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability, and growth.
- Advanced business through multiple transition periods to maximize efficiency, profitability, and scalability with future demands.
- Hired new managers to drive sustainable business growth.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Structured HR consulting services to support clients during organizational developments and changes.
- Reviewed employee performance evaluations regularly for accuracy and fairness.
- Prepared detailed reports on sales performance metrics for senior management review.
- Established and maintained relationships with suppliers and vendors to secure favorable terms and ensure supply chain reliability.
- Negotiated contracts with vendors and suppliers to secure the best terms possible.
- Performed skip tracing to locate individuals and vehicles.
- Maintained detailed records of all activities, including contacts made with debtors.
- Conducted vehicle inspections to assess condition and determine repossession eligibility.
- Operated tow truck to assist stranded motorists and transport vehicles safely.
- Responded promptly to emergency calls and assessed roadside situations effectively.
- Maintained accurate records of tows, client interactions, and vehicle condition reports.
- Collaborated with dispatch team to coordinate efficient service routes and schedules.
- Inspected equipment regularly for safety compliance and performed minor repairs as needed.
- Provided excellent customer service by addressing concerns and ensuring client satisfaction.
- Trained new drivers on operational procedures, safety protocols, and effective communication skills.
- Managed inventory of towing supplies and ensured equipment was well-stocked and organized.
- Transported vehicles from accident scenes to repair shops or storage lots.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
- Checked chains, cables, straps, and winches for proper operation and safety purposes.
- Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
- Loaded heavy items onto flatbeds using cranes and pulleys safely and securely.
- Maintained safe driving habits to protect property and general public on roadways.
- Maintained accurate records of all towing activities.
- Communicated effectively with customers to assess their needs and provide appropriate solutions.
- Responded promptly to emergency calls from dispatch personnel or customers in need of help.
- Inspected tow trucks before and after use for mechanical issues or damage.
- Performed vehicle inspections prior to towing.
- Utilized radios or telephones to communicate with dispatch personnel regarding job details.
- Assisted with the loading and unloading of vehicles onto tow truck.
- Worked closely with other drivers, mechanics, tow operators during shifts.
- Provided safety, security and transportation in accordance with policies, procedures and regulations.
- Conducted regular maintenance checks including oil levels, brake fluid levels, air pressure levels in tires.
- Followed company policies and procedures related to health and safety guidelines.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Repaired broken down vehicles on the side of the road when needed.
- Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
- Drove a variety of tow trucks depending on the size and weight of the load being towed.
- Maintained physical and mental fitness to accomplish demanding trip schedules, remain alert and ensure safety at all times.
- Patrolled assigned areas in search of disabled vehicles requiring service.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Updated job knowledge by participating in educational opportunities.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Worked well with dispatchers to communicate route and schedule changes.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Followed regular schedule of pickups for individual customers and groups.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
- Performed regular inspections and completed vehicle repairs.
- Reacted decisively and quickly to protect spoilage.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Processed shipment documents neatly and efficiently for each load.
Office Manager
J&D Transportation/D&J Express Transport INC
Pontiac, IL
10.2003 - 08.2015
- Coordinated daily office operations to optimize workflow efficiency.
- Maintained financial transaction records and managed budgets effectively.
- Organized company events and meetings, ensuring all logistics were executed flawlessly.
- Managed front desk operations, greeting visitors and directing inquiries appropriately.
- Supervised staff, delegated tasks, and organized schedules to enhance productivity.
- Tracked invoices and payments,
- ensuring accuracy in accounts receivable and payable.
- Implemented office policies to streamline processes and improve overall performance.
- Provided administrative support to management by preparing detailed reports and presentations.
- Researched and prepared reports required by management or governmental agencies.
- Analyzed financial activities of department to share budgetary input with managers.
- Computed balances, totals or commissions to support accounting team.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Interpreted and explained work procedures and policies to brief staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Delegated work to staff, setting priorities and goals.
- Assisted in recruiting, onboarding and training new employees.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Maintained confidential records relating to personnel matters.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Organized company events including holiday parties, team building activities .
- Provided administrative support to management team including preparing reports and presentations.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Managed, scheduled and coordinated office functions and activities for employees.
- Developed and implemented office policies and procedures.
- Coded and entered daily invoices with in-house accounting software.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Maintained filing system for records, correspondence and other documents.
- Organized company events and meetings, ensuring all logistics were in place.
- Maintained records of financial transactions and managed budgets.
- Trained new employees on office procedures and company protocols.
- Facilitated communication between departments to streamline processes.
- Developed and implemented office policies to enhance productivity.
- Oversaw inventory management, ensuring timely supply orders and organization.
- Managed schedules and appointments for senior management and staff.
- Coordinated daily office operations and maintained efficient workflow.
- I worked for J&D Transport/D&J Express Transport from its beginning in 2003. From 2003 to 2008, I worked on a part-time basis.
- I was still using my firefighting/EMS salary, along with my wife's salary.
- In 2006, I took a 300-hour in-person EMT-I class. On top of the 300 classroom hours. You had 100 hours of ride time and clinicals.
- In 2007, I had taken a second part-time job with a fire department/EMS. While working at my part-time job, I was given the opportunity to participate in training for fire.
- On Nov 18th, 2007, I had signed up to work two weekends in a row.
- I signed up for as many shifts as I could because I knew a lot of department members were going to be out of town and that would leave us short.
- I wasn't maybe four hours into my shift and being tired of answering the rookies
Firefighter/Emergency Medical Technician
Seneca Fire Department
Seneca, Illinois
11.2006 - 11.2007
- Collaborated with fire department personnel to execute coordinated emergency response efforts.
- Extinguished fires using various tools and techniques in high-pressure situations.
- Assisted in developing emergency response plans for local events and gatherings.
- Administered first aid and basic life support during emergencies.
- Conducted safety inspections of buildings and fire hydrants for regulatory compliance.
- Engaged in community education through presentations on fire prevention methods.
- Maintained accurate records of incidents, inspections, and training activities.
- Participated in ongoing training to enhance firefighting skills and maintain certification standards.
- Suctioned airways to clear obstructions and help patients breathe.
- Immobilized patients for transport using backboard or other spinal mobilization.
- Facilitated communication between patients, family members, and healthcare professionals.
- Collaborated with medical personnel to quickly treat and transport patients.
- Positioned patients in preparation for treatment and transport.
- Bandaged wounds and determined necessity for stitches or sutures.
- Cleaned and sanitized ambulance and supplies between calls.
- Assessed scene upon arrival for possible hazards or dangerous situations.
- Administered first aid treatment or life support in prehospital settings.
- Reported any suspicious activity witnessed while on duty immediately upon return from call.
- Observed infection control measures when treating multiple patients within a given timeframe.
- Educated family members on how best to care for their loved one after discharge from hospital.
- Observed and assessed incident scenes to maintain safety of first responders.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Provided on-scene treatments such as administering oxygen therapy and splinting fractures.
- Utilized proper body mechanics when lifting and moving equipment or assisting patients.
- Collaborated with other medical professionals to ensure quality of care for all patients.
- Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- Adhered strictly to safety regulations set forth by local governing bodies.
- Ensured that ambulance was stocked properly with necessary supplies prior to responding to calls.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
- Participated in continuing education courses to maintain certification requirements.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Assessed emergency situations and prioritized medical care for patients.
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Evaluated patients' medical status and monitored vital signs during transit.
- Documented patient assessment findings in accordance with established protocols.
- Provided emotional support and comfort to patients while transporting them to their destination.
- Demonstrated dedication to providing quality care through continued training and education.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
- Remained level-headed and proactive during emergency situations.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Participated in ongoing training to enhance skills and maintain certification standards.
- Communicated effectively with patients and families to provide reassurance and guidance.
- Documented patient care information accurately for medical records.
- Maintained medical equipment and supplies for readiness in emergencies.
- Collaborated with fire department personnel to ensure coordinated emergency response.
- Operated emergency vehicles safely and efficiently to transport patients.
- Administered first aid and basic life support in high-pressure situations.
- Conducted patient assessments and identified medical needs during emergency calls.
- Worked on equipment desk and demobilized fire engines, water tenders and other machinery used in responding to incidents.
- Rehabilitated fire hoses, portable water tanks and other equipment.
- Patrolled previously burned areas after fire containment to locate and eliminate dangerous hot spots.
- Inspected buildings to determine compliance with fire codes and fire prevention protocols.
- Conducted fire drills at schools and businesses.
- Established and managed water supplies to support suppression activities.
- Checked smoke alarms and carbon monoxide detectors in residences and businesses.
- Triaged patients to assist emergency workers in administering medical care.
- Located victims trapped by fires, extricated and rendered first aid.
- Used axes and other tools to break through windows and debris.
- Observed strict safety protocols to maintain personal and coworker safety.
- Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
- Investigated the causes of fires to determine origin and cause.
- Monitored weather conditions for potential threats such as wildland fires or flash flooding.
- Employed systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims.
- Conducted regular safety inspections of buildings to identify any potential hazards.
- Provided support services during natural disasters such as floods or hurricanes.
- Provided educational presentations regarding fire prevention techniques to local schools and businesses.
- Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
- Inspected vehicles for proper operation prior to use on emergency calls.
- Assisted in cleaning up hazardous materials following an incident scene.
- Ascended and descended ladders, stairs and ramps in smoke-filled areas.
- Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.
- Responded quickly to hazardous materials incidents by containing spills or leaks with appropriate protective gear.
- Prepared detailed reports concerning all activities at emergency scenes.
- Informed and educated local community members about fire prevention and safety.
- Checked hoses and breathing masks after fire calls to determine proper functionality.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
- Coordinated with other first responders during multi-agency responses.
- Performed search and rescue operations in hazardous environments.
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
- Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Maintained firefighting equipment, including hoses and ladders, on a daily basis.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- Laid hose lines and operated nozzles, pumps, hydrants, and fire extinguishers.
- Cleaned, serviced, and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Trained continuously to maintain required physical fitness for demanding work.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Communicated effectively with crew members while performing tasks under stressful conditions.
- Engaged in community outreach programs to promote fire safety awareness.
- Collaborated with team members to develop effective response strategies during incidents.
- Inspected fire hydrants and equipment for proper functionality and safety compliance.
- Conducted regular fire drills and training sessions for community education.
- Operated fire suppression equipment and tools during firefighting operations.
- Responded to emergency calls and provided immediate assistance to victims.
- Responded to emergency calls for fire suppression and rescue operations.
- Operated firefighting equipment and tools during emergency situations.
- Conducted regular inspections of fire apparatus and equipment for readiness.
- Collaborated with team members to establish fire safety protocols.
- Trained new firefighters on safety practices and operational procedures.
- Participated in community outreach programs promoting fire prevention education.
- Assisted in developing strategic plans for enhancing departmental efficiency.
- Maintained accurate records of incidents and training activities for compliance purposes.
- Responded to emergency calls and provided immediate medical assistance.
- Assessed patients' conditions and determined appropriate care needed.
- Administered first aid and life support techniques during emergencies.
- Collaborated with fire department personnel for efficient patient transport.
- Maintained medical equipment and ensured readiness for emergency response.
- Documented patient information and treatment provided in reports.
- Educated community members on health and safety practices through outreach programs.
- Participated in training sessions to enhance emergency response skills and knowledge.
EMT-Basic,EMT-I, assistant funeral director
Duffy Ambulance and Funeral
Pontiac, Illinois
10.2005 - 11.2007
- Responded to emergency calls and assessed patient conditions promptly.
- Administered basic life support techniques and first aid as needed.
- Monitored vital signs and recorded medical history for effective care.
- Collaborated with healthcare teams to coordinate patient transport efficiently.
- Utilized medical equipment, including defibrillators and oxygen supplies, effectively.
- Educated patients and families on health and safety protocols during emergencies.
- Maintained cleanliness and readiness of emergency response vehicles consistently.
- Documented incident reports accurately for future reference and analysis.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Operated specialized equipment such as ventilators, cardiac monitors and defibrillators and stretchers.
- Demonstrated professionalism through appearance and behavior at all times.
- Participated in continuing education programs to maintain certification requirements.
- Responded quickly and effectively during times of crisis or extreme stress.
- Educated patients on proper pre-hospital care techniques such as splinting or applying pressure dressings for bleeding control.
- Provided basic life support including CPR, AED use, airway management, oxygen administration.
- Assisted in maintaining vehicle inventory and restocking supplies as needed.
- Maintained accurate records of patient care services provided in accordance with documentation guidelines.
- Performed basic laboratory tests such as glucose monitoring or urinalysis testing.
- Evaluated patient condition by taking vital signs, listening to their concerns, and performing physical exams.
- Ensured that all necessary paperwork was completed accurately according to departmental protocol.
- Transported ill or injured persons to medical facilities using ambulance equipment and techniques safely and efficiently.
- Provided emergency medical treatment at the scene of accidents or other medical emergencies.
- Collaborated with physicians, nurses, paramedics, firefighters, police officers, hospital staff members, family members and other healthcare professionals when caring for patients.
- Utilized critical thinking skills to assess situations rapidly while making sound clinical decisions.
- Communicated with dispatchers regarding patient information and transport destinations.
- Provided emotional support to patients' families during difficult times.
- Administered medications according to physician instructions and protocols.
- Remained level-headed and proactive during emergency situations.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
- Documented calls in reports detailing incident type and course of treatment.
- Demonstrated dedication to providing quality care through continued training and education.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Evaluated patients' medical status and monitored vital signs during transit.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Observed and assessed incident scenes to maintain safety of first responders.
- Performed standard testing and administered medication to manage care in field and in transit.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
- Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
- Observed, recorded and reported patients' condition or injury and treatment provided.
- Interviewed patients to obtain medical history and details on current issues.
- Collaborated with medical personnel to quickly treat and transport patients.
- Assessed scene upon arrival for possible hazards or dangerous situations.
- Evaluated illnesses or injuries to establish and prioritize medical procedures.
- Immobilized patients for transport using backboard or other spinal mobilization.
- Bandaged wounds and determined necessity for stitches or sutures.
- Positioned patients in preparation for treatment and transport.
- Suctioned airways to clear obstructions and help patients breathe.
- Reported infectious disease cases to appropriate medical authorities.
- Facilitated communication between patients, family members, and healthcare professionals.
- Provided emergency medical care during transport to hospitals.
- Assessed patients' conditions and determined treatment priorities.
- Collaborated with healthcare professionals on patient care plans.
- Maintained medical equipment and ensured readiness for emergencies.
- Trained new EMT staff on emergency response procedures.
- Responded swiftly to emergency calls, ensuring timely intervention.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Provided emotional support and comfort to patients while transporting them to their destination.
- Documented patient assessment findings in accordance with established protocols.
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Assessed emergency situations and prioritized medical care for patients.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Participated in continuing education courses to maintain certification requirements.
- Ensured that ambulance was stocked properly with necessary supplies prior to responding to calls.
- Adhered strictly to safety regulations set forth by local governing bodies.
- Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
- Collaborated with other medical professionals to ensure quality of care for all patients.
- Utilized proper body mechanics when lifting and moving equipment or assisting patients.
- Provided on-scene treatments such as administering oxygen therapy and splinting fractures.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
- Educated family members on how best to care for their loved one after discharge from hospital.
- Observed infection control measures when treating multiple patients within a given timeframe.
- Reported any suspicious activity witnessed while on duty immediately upon return from call.
- Administered first aid treatment or life support in prehospital settings.
- Cleaned and sanitized ambulance and supplies between calls.
- Assisted families in planning memorial services and selecting funeral products.
- Coordinated logistics for transportation and burial of deceased individuals.
- Prepared and maintained accurate records for funeral services and client interactions.
- Facilitated grief support by providing resources and referrals to families in need.
- Managed scheduling for services, ensuring timely execution of events and ceremonies.
- Collaborated with staff to maintain a respectful and compassionate environment for clients.
- Oversaw inventory of funeral supplies, ensuring compliance with health regulations.
- Educated families on funeral service options, helping them navigate difficult decisions.
- Verified insurance coverage for clients prior to services being rendered.
- Assisted in coordinating and scheduling services with families.
- Maintained records of client information, payments, and other pertinent documents.
- Responded to inquiries from families regarding funeral arrangements.
- Created meaningful tributes for family members through video montages or slideshows.
- Served as an advocate for clients throughout the entire arrangement process.
- Attended staff meetings; provided input when requested by management team.
- Provided support to families during the arrangement process.
- Managed inventory of caskets, urns, clothing, and other merchandise in showroom.
- Conducted removals from hospitals, nursing homes, private residences.
- Provided emotional support to grieving families during their time of need.
- Coordinated transportation of deceased to cemetery or crematorium.
- Organized funeral details such as music, flowers, pallbearers, obituaries.
- Ensured the facility was clean and presentable before each service.
- Answered phones promptly; responded to customer inquiries in a professional manner.
- Reviewed contracts with vendors ensuring accuracy prior to signing off on them.
- Prepared and distributed service programs for memorials and funerals.
- Ensured that all necessary paperwork was completed accurately and on-time.
- Followed up with bereaved families after services had been completed.
- Worked with outside vendors to ensure timely delivery of flowers and other items.
- Removed deceased from place of death and transported to funeral home.
- Led and directed funeral and graveside services.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Completed and filed all necessary legal documentation quickly and accurately.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Consulted with families of deceased to make funeral arrangements.
- Arranged for clergy members to perform funeral services.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Offered counseling and comfort to bereaved family members and friends.
- Oversaw filing of legal documents.
- Conducted pre-need consultations to educate clients on available funeral plans.
- Completed legal documentation and signed death certificates.
- Prepared death certificates and drafted obituaries.
- Drafted professional correspondence and marketing materials.
- Assisted funeral director in coordination of services.
- Organized chapels for visitations and maintained calm and orderly atmosphere.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Arranged floral offerings and lights around caskets.
- Supervised funeral processions to direct cemetery parking.
- Offered comfort and counseling to address bereaved family members' needs.
- Escorted mourners to parlors for wakes and funerals.
- Prepared memorial materials, including service programs, and signage.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
- Offered administrative expertise in managing funeral home operations.
Emergency Medical Technician Basic
Kurtz ambulance service
New Lenox, Illinois
08.2004 - 11.2004
- Provided emergency medical treatment during crises across diverse environments.
- Assessed patients' conditions and documented vital signs promptly.
- Collaborated with healthcare professionals to ensure efficient patient transport.
- Operated medical equipment, including ventilators and cardiac monitors, effectively.
- Administered medications following physician protocols and instructions.
- Maintained cleanliness and organization of ambulance equipment and supplies.
- Trained new EMTs on protocols and procedures to enhance team performance.
- Communicated with dispatch to coordinate responses and relay patient information.
- Suctioned airways to clear obstructions and help patients breathe.
- Reported infectious disease cases to appropriate medical authorities.
- Facilitated communication between patients, family members, and healthcare professionals.
- Positioned patients in preparation for treatment and transport.
- Bandaged wounds and determined necessity for stitches or sutures.
- Immobilized patients for transport using backboard or other spinal mobilization.
- Evaluated illnesses or injuries to establish and prioritize medical procedures.
- Assessed scene upon arrival for possible hazards or dangerous situations.
- Collaborated with medical personnel to quickly treat and transport patients.
- Interviewed patients to obtain medical history and details on current issues.
- Observed, recorded and reported patients' condition or injury and treatment provided.
- Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
- Performed standard testing and administered medication to manage care in field and in transit.
- Observed and assessed incident scenes to maintain safety of first responders.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- Evaluated patients' medical status and monitored vital signs during transit.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Demonstrated dedication to providing quality care through continued training and education.
- Documented calls in reports detailing incident type and course of treatment.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
- Remained level-headed and proactive during emergency situations.
- Responded quickly and effectively during times of crisis or extreme stress.
- Provided emotional support to patients' families during difficult times.
- Attended regular team meetings to discuss patient cases and review safety procedures.
- Assisted in maintaining vehicle inventory and restocking supplies as needed.
- Communicated with dispatchers regarding patient information and transport destinations.
- Provided basic life support including CPR, AED use, airway management, oxygen administration.
- Transported ill or injured persons to medical facilities using ambulance equipment and techniques safely and efficiently.
- Performed basic laboratory tests such as glucose monitoring or urinalysis testing.
- Demonstrated professionalism through appearance and behavior at all times.
- Operated specialized equipment such as ventilators, cardiac monitors and defibrillators and stretchers.
- Utilized critical thinking skills to assess situations rapidly while making sound clinical decisions.
- Maintained accurate records of patient care services provided in accordance with documentation guidelines.
- Provided emergency medical treatment at the scene of accidents or other medical emergencies.
- Participated in continuing education programs to maintain certification requirements.
- Ensured that all necessary paperwork was completed accurately according to departmental protocol.
- Administered medications according to physician instructions and protocols.
- Educated patients on proper pre-hospital care techniques such as splinting or applying pressure dressings for bleeding control.
- Collaborated with physicians, nurses, paramedics, firefighters, police officers, hospital staff members, family members and other healthcare professionals when caring for patients.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Followed safety protocols to ensure a secure environment during operations.
- Assisted in training new EMTs on protocols and procedures.
- Communicated clearly with dispatch to coordinate emergency responses.
- Assessed patients' conditions and documented vital signs accurately.
- Collaborated with healthcare professionals for effective patient transport.
- Operated medical equipment and maintained supplies on the ambulance.
- Provided patient care during emergencies in various settings.
Education
Associate Of Arts (AA) - Criminal Justice
University of Phoenix
Tempe, AZ11-2026
Bachelor Of Science (BS) - Criminal Justice Administration
University of Phoenix
Tempe, AZ09-2026
Certification - Ask Force Officer (TFO) Basic: Fundamentals
Federal Bureau of Investigations Training Academy
02-2025
Certification - Train The Trainer Recognizing Medical Emergencies
Commisson of Law Enforcement & Standardsi
North Little Rock, AR04-2023
Certificate - Law Enforcement Instructor
State of Arkansas Law Enforcement Standards
Camden, AR03-2023
Certificate - Basic Law Enforcement Certification
State of Arkansas Law Enforcement Standards
Camden, AR12-2022
Certificate - General Certificate
State of Arkansas Law Enforcement Standards
Camden, AR12-2022
Certification - Interview And Interrogation
University of Arkansas Criminal Justice Institute
Little Rock, AR08-2022
Certification - Crime Scene Investigations
University of Arkansas Criminal Justice Institute
Little Rock, AR05-2022
Certificate - Forensic Science
Black River Technical College
Pocahontas, AR05-2022
Certificate - Computer Science
Black Rive Technical College
Pocahontas, AR05-2022
Certificate - 13 Week Basic Law Enforcement Training A Academy
Black River Technical College
Pocahontas, AR04-2021
Certification - ATF Bombs and Explosives
Black River Technical College
Pocahontas04-2021
Certificate - Accident Investigations
Black River Technical College
Pocahontas, AR02-2021
Certification - 120 Hour Part Time II Law Enforcement Officer
Pocahontas Police Dept
Pocahontas, AR07-2019
Certificate - Emergency Medical Technician
Osf St. James Hospital
Pontiac, IL10-2006
Certificate - Emergency Medical Technician
OSF St. James Hospital
Pontiac, IL09-2004
GED -
Regional Office of Education
Normal, IL10-2003
Skills
- Criminal investigation
- Evidence analysis
- Emergency response
- Safety protocols
- Community engagement
- Officer training
- Report writing
- Interview techniques
- Criminal law
- Firearms handling
- Fingerprint identification
- Forensic science
- Community policing
- Evidence collection
- Community patrol
- Investigative techniques
- Community relations
- Collecting evidence
- Crime prevention
- Surveillance planning
- Courtroom testimony
- Collecting statements
- Judicial procedures
- Suspect profiling
- Social media monitoring
- Case reviews
- Evaluating crime scenes
- Law enforcement
- Testifying skills
- Undercover operations
- Custody management
- Conflict de-escalation
- Search and seizure
- Maintaining compliance
- Crime scene analysis
- Toxicology
- Traffic enforcement
- Team leadership skills
- Arrest procedures
- Locating individuals
- Defensive tactics
- Surveillance techniques
- Criminal justice technology
- Preparing for court
- Supervising investigations
- Physical fitness
- Patrol procedures
- Interviewing witnesses
- Personnel training
- Debriefing informants
- Defensive tactics training
- Criminal activity prevention
- Covert surveillance
- Serving search warrants
- Courtroom testimony skills
- Witness interviewing
- Lie detection
- Victim support
- Judicial procedures knowledge
- Dental records
- Crime solving
- Analyzing details
- Photographic memory
- Firearms expertise
- Crime scene investigation
- Scene processing
- Firearms
- Patience and persistence
- Stakeout planning
- Firearms proficiency
- Motivational interviewing
- Leading team operations
- Chain of custody
- Conflict resolution
Timeline
Detective Sergeant & Instructor
Hoxie Police Department
07.2024 - Current
Owner/Operator
Elite Pressure Washing Services
03.2024 - 07.2024
Police Patrolman, Swat, Narcotics, Instructor
City of Pocahontas Police Department
07.2019 - 11.2023
Chicken Farmer,Farm Supervisor, Equip Operator
Arkansas Department of Transportation
09.2016 - Current
Maintenance aide II/CDL Instructor
Arkansas Department Of Transportation
09.2015 - 11.2020
Repossession Agent, Skip Tracing, Co-Owner & Opera
Pontiac Recovery & Towing
11.2007 - 08.2015
Firefighter/Emergency Medical Technician
Seneca Fire Department
11.2006 - 11.2007
EMT-Basic,EMT-I, assistant funeral director
Duffy Ambulance and Funeral
10.2005 - 11.2007
Emergency Medical Technician Basic
Kurtz ambulance service
08.2004 - 11.2004
Office Manager
J&D Transportation/D&J Express Transport INC
10.2003 - 08.2015
Associate Of Arts (AA) - Criminal Justice
University of Phoenix
Bachelor Of Science (BS) - Criminal Justice Administration
University of Phoenix
Certification - Ask Force Officer (TFO) Basic: Fundamentals
Federal Bureau of Investigations Training Academy
Certification - Train The Trainer Recognizing Medical Emergencies
Commisson of Law Enforcement & Standardsi
Certificate - Law Enforcement Instructor
State of Arkansas Law Enforcement Standards
Certificate - Basic Law Enforcement Certification
State of Arkansas Law Enforcement Standards
Certificate - General Certificate
State of Arkansas Law Enforcement Standards
Certification - Interview And Interrogation
University of Arkansas Criminal Justice Institute
Certification - Crime Scene Investigations
University of Arkansas Criminal Justice Institute
Certificate - Forensic Science
Black River Technical College
Certificate - Computer Science
Black Rive Technical College
Certificate - 13 Week Basic Law Enforcement Training A Academy
Black River Technical College
Certification - ATF Bombs and Explosives
Black River Technical College
Certificate - Accident Investigations
Black River Technical College
Certification - 120 Hour Part Time II Law Enforcement Officer
Pocahontas Police Dept
Certificate - Emergency Medical Technician
Osf St. James Hospital
Certificate - Emergency Medical Technician
OSF St. James Hospital
GED -
Regional Office of Education