Tina Marie Cazares
Oxnard,CA
Summary
Skilled customer service professional with over 10 years of successful client services, management and leadership experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Customer Experience Advocate
AmeriGas Propane
08.2018 - 10.2023
- Utilized telephone, email platforms to deliver outstanding customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Documented customer interactions in internal database to maintain customer service history details.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
Office Administrative Assistant
Skyline Flowers LLC
02.2011 - 08.2018
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Entered all orders from sales representative
- Managed all fedex, UPS, and Ontrac shipping
Education
High School Diploma -
Rio Mesa High School
Oxnard, CA06.2000
Skills
- Time Management
- Interpersonal Skills
- Customer Service
- Multitasking
- Computer Skills
- Problem Solving
- Decision Making
- Active Listening
- Conflict Resolution
- CRM Software
- Positive Attitude
- Attention to Detail
- Effective Communication
- Order Processing
- Call Documentation
- Customer Relationship Management (CRM)
- Microsoft Office
- MS Office
- Complaint Resolution
- Data Entry
Timeline
Customer Experience Advocate
AmeriGas Propane
08.2018 - 10.2023
Office Administrative Assistant
Skyline Flowers LLC
02.2011 - 08.2018
High School Diploma -
Rio Mesa High School
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