Joshua Ramirez
Highland,CA
Summary
I like to help others and work as part of a team to achieve our common goals. I work hard and always try to do my best and overcome any challenges. I am easy-going and adaptable, able to get along with different types of people and situations. I communicate well and express my ideas and opinions clearly and respectfully. I learn fast and am eager to acquire new skills and knowledge. I am friendly and approachable, making others feel comfortable and welcome around me.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
U Haul Moving Storage
Redlands, CA
10.2022 - Current
- Greeted and assisted customers with their moving and storage needs
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Processed payments and kept detailed documentation of transactions
- Inspected and maintained trucks and equipment for safety and functionality
- Loaded and unloaded trucks, trailers and containers using hand and power tools
- Strapped items down over protective padding to secure throughout transportation
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Followed written and verbal directions to carry out efficient work
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Sales Associate
AutoZone
San Bernardino, CA
05.2021 - 11.2021
- Assisted customers with parts and accessories for their vehicles, providing expert advice and service
- Cleaned and organized the store before closing, following safety and quality standards
- Delivered parts to automotive shops in the area, ensuring timely and accurate delivery
- Inspected and tested batteries, alternators, starters, and other parts for functionality and quality
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Upsold additional items based on customer interests and needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
Inventory Control Specialist
3M
Ontario, CA
08.2020 - 12.2020
- Took inventory of all products in the warehouse, using hand-held scanners and physical logs
- Ensured product was well packaged and the amount of product was correct per pallet
- Reported any discrepancies or issues to the supervisor and suggested solutions
- Followed written and verbal directions to carry out efficient work
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Reviewed purchase orders and invoices to verify accuracy of information prior to shipment or receipt of products.
- Entered information into system to update status reports.
- Determined shipping methods, routes or rates for materials to be shipped.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
Store Associate/Cashier
Arco Gas Station
Redlands, CA
05.2020 - 08.2020
- Greeted and served customers, processing payments and issuing receipts for purchases and returns
- Drove sales to meet daily goals, upselling products and services when appropriate
- Maintained inventory and merchandising standards in the store, replenishing stock as needed
- Operated cash register and other equipment, troubleshooting any problems
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Improved customer service feedback scores through outstanding service.
- Answered store and merchandise questions and led customers to wanted items.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Performed daily opening and closing procedures for store operation.
Maintenance Worker
Yucaipa Regional Park
Yucaipa, CA
12.2018 - 09.2019
- Cleaned and maintained facilities, equipment, and grounds, ensuring a safe and pleasant environment for visitors and staff
- Performed plumbing, welding, electrical, and mechanical tasks as required
- Assembled and installed new fixtures and furniture, following instructions and specifications
- Provided customer service and assistance to park visitors, answering questions and resolving issue
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Implemented troubleshooting techniques to resolve issue.
- Operated a variety of hand tools and power tools for various maintenance activities.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
- Assisted with installing and maintaining electrical and power systems during remodeling projects.
- Replaced worn out parts, lubricated moving parts, and tightened connections to restore functionality.
Picker
Amazon Fulfillment Center SNA7
San Bernardino, CA
11.2017 - 12.2017
- Picked items from shelves and bins, using hand-held scanners and voice commands
- Put items in shoots for packers, ensuring accuracy and speed
- Followed safety and quality guidelines, reporting any damages or defects
- Worked as part of a team to meet production goals and deadlines
- Shifted and moved products inside delivery vehicles to stack properly for safe transportation.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Inspected product quality prior to packing and shipping out orders.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Communicated with supervisors regarding any discrepancies between physical count results versus system records.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Pulled and packed product using various tools and equipment to meet order goals.
Assembler Line Worker
Bishamon Industries Corporation
Ontario, CA
01.2016 - 04.2016
- Prepared and assembled uni-lifts, following instructions and diagrams
- Prepared motherboards, soldering and wiring components
- Checked and tested finished products for functionality and quality
- Reported any errors or malfunctions to the supervisor and suggested improvements
- Read and interpreted schematics and drawings for accurate results.
- Retrieved correct materials from product inventory to perform various fabrication duties.
- Utilized furnaces and other heating equipment to weld, shape and fuse materials.
- Keep abreast of current trends in technology related to automated assembly systems.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Assist in training new employees on proper safety procedures while operating machinery.
- Promoted worksite safety by explaining and enforcing OSHA requirements.
- Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
Education
High School Diploma -
Rialto High School
Rialto, CA05.2016
Skills
- Maintenance
- Plumbing
- Welding
- Electrical work
- Mechanic
- Driving
- Commercial driving
- Manual transmission
- Forklift
- Pallet jack
- Order puller
- Picker packer
- Selector
- Order selector
- Facility maintenance
- Apartment maintenance
- Industrial maintenance
- Mechanical knowledge
- Handyman
- Customer service
- Retail sales
- Sales
- Negotiation
- Delivery driver
- Word processing
- Computer literacy
- Computer skills
- Microsoft Word
- Contracts
- Data Entry
- Scheduling
- Information Security
- Complaint Resolution
- Appointment Scheduling
- Account Updating
- Data Collection
- Call Management
- Stock Management
- Conflict Resolution
- Microsoft Outlook
- Critical Thinking
Certification
Driver's License, 03/01/17, Present
Additional Information
Ready and willing to work, flexible with schedule, patient, hardworking, reliable, responsible, dedicated, efficient, professional.
Personal Information
Title: General labor worker
Languages
- English, Expert
- Spanish, Fluent
- American Sign Language, Beginner
Timeline
Customer Service Representative
U Haul Moving Storage
10.2022 - Current
Sales Associate
AutoZone
05.2021 - 11.2021
Inventory Control Specialist
3M
08.2020 - 12.2020
Store Associate/Cashier
Arco Gas Station
05.2020 - 08.2020
Maintenance Worker
Yucaipa Regional Park
12.2018 - 09.2019
Picker
Amazon Fulfillment Center SNA7
11.2017 - 12.2017
Assembler Line Worker
Bishamon Industries Corporation
01.2016 - 04.2016
High School Diploma -
Rialto High School