Joshua Ramirez
Management
Georgetown,TX
Summary
Experienced supervisor skilled in monitoring department operations and production processes to achieve targets. Knowledgeable in expense planning, budget control, and productivity strategies. Proven track record of developing efficient workflows to reduce operating costs and increase productivity.
Overview
21
21
years of professional experience
Work History
Water Metering Supervisor
The City of Georgetown
Georgetown, TX
2016.09 - 2024.07
- Managed a team of 11 employees to optimize workload distribution and ensure timely completion of diverse tasks.
Conducted monthly field audits to verify adherence to
departmental standards and safety protocols.
Provided hands-on oversight for all repairs involving high-profile clients.
Administered an annual operating budget of $2.5 million.
Overseen multiple capital improvement projects with a combined budget exceeding $20 million.
Directed the modernization of the water metering infrastructure serving 50,000 customers across a 476 square mile service area.
Spearheaded revisions to city ordinances and procedures for commercial and residential water service requests.
Developed and implemented a comprehensive technician training and certification program.
Meter Technician 1
The City of Georgetown
Georgetown
01.2018 - 01.2021
- Proficient in both water and electrical services as a skilled metering technician.
- My capabilities encompass single and three-phase services, including installations, removals, and maintenance for new and existing accounts.
- Handled service activations, commercial transformer wiring, and equipment testing and verification
- Ensured smooth operation of gatekeeper/repeater systems
- Efficiently executed tasks such as same-day installation, removal, maintenance, and complete meter replacement in my role in water services.
- Developed current warranty return procedure for water registers and modules
- Responded promptly to emergency call outs relating to malfunctioning metering equipment.
- Calibrated meters using standard test equipment to determine their accuracy.
- Provided technical advice to customers regarding the use of metering equipment.
- Verified accuracy of results obtained from testing instruments used in calibrating meters.
- Maintained accurate records of all inspections, tests and repairs conducted on each meter installation site.
- Investigated customer complaints concerning incorrect billing due to faulty meter readings.
Light Equipment Operator - Streets Department
The City of Georgetown
Georgetown
01.2016 - 01.2018
- Acquired a Class A CDL license to transport equipment for job sites as a light equipment operator.
- Successfully executed various tasks within the streets department, encompassing paving, concrete pouring, maintenance of city-owned areas and right of ways, as well as participation in city events.
- Transported heavy materials between job sites in a safe and efficient manner.
- Worked closely with crew members to coordinate tasks efficiently in order to complete projects on time.
- Assisted with set up, tear down and clean up of job sites when needed.
Paving Operator
Wheeler Paving
01.2015 - 01.2016
- As a paving operator, I would operate a variety of heavy equipment, including a paver, pneumatic roller, heavy dual drum roller, finishing roller, and backhoe.
- Constructed roads for Texas Department of Transportation and other clients.
- Received certification for road and lane closures.
Assistant Manager/Lead Shipper
Abadak
01.2015 - 01.2015
- As an assistant manager/lead shipper, I batched our 300 orders daily
- I also picked, packed, and pulled the orders
- I created BOL for freight pick-ups as well.
IOS T1 Home Advisor
Apple, Inc.
01.2014 - 01.2015
- As an at home advisor for Apple, my main focuses are customer service and providing the best experience that I can while the customer is on the phone
- Aside from customer service, I provide technical assistance, troubleshooting, account security, appointment setting, warranty assistance, and general know how for all portable Apple devices
- I follow monthly metrics and strict coachings weekly.
Technical Specialist
Sears Holdings, Co.
01.2013 - 01.2014
- As a technical specialist with Sears, I took inbound calls for troubleshooting, helped with appointment scheduling, parts ordering, and customer service
- I worked in the kitchen, laundry, and bath department in the call center
- I was in training for a management/training position
- I followed monthly metrics and goals.
Satellite Technician
Direct TV
01.2012 - 01.2013
- As a technician, I would do complete installs
- These installs included mounting the satellite, pointing, peaking, toning coax lines, running new coax lines, wall finish, custom wall installations, receiver activations, and customer service.
SR Cook
St David's Hospital of Georgetown
01.2011 - 01.2012
- As senior cook, I was in charge of daily production of 6 other cooks as well as cooking meals daily for both patients and caterings, food inventory, and stocking.
Catering Cook
Seton Shoal Creek
01.2010 - 01.2011
- As a catering cook, I was in charge of daily catering meal production for various hospitals as well as cooking meals daily for patients, food inventory, and stocking.
Kitchen Manager
Montana Mikes
01.2008 - 01.2009
- As the kitchen manager, I prepared meals for customers, stocked and closed the line at night, and took a daily count of the meats, produce, and alcohol
- I also counted the safe deposit nightly.
Lead Maintenance
Northwest Apartments
01.2008 - 01.2009
- As lead maintenance, I was in charge of daily tasks such as trash pick-up, delivering notices, completing work orders, readying apartments for move-ins, plumbing, tile, sheet rock, A/C, electrical, and landscaping.
Worker
Formaspace
01.2007 - 01.2008
- As a worker, I assembled countertops.
Retail Associate
J Crew
01.2006 - 01.2007
- As a retail associate, I helped cashier, restock, made sales, and plan new layouts.
Laborer
Austin Traffic and Signal
01.2005 - 01.2006
- As a laborer, I prepared box forms for electrical conduit for traffic signs as well as high mass lighting
- I also grounded all lighting, ran conduit lines, used front end loaders, ditch witches, Kubota tractors, and jack hammers.
Data Processor
First Texas Data
01.2004 - 01.2005
- As a data processor, I processed accounts and daily statements for five banks.
Education
High School Diploma -
Georgetown High
01.2005
Skills
- Communication
- Teamwork
- Interpersonal Skills
- Leadership
- Time Management
- Adaptability
- Conflict Resolution
- Critical Thinking
- Problem Solving
- Decision Making
- Work Place Diversity
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Spanish
Upper Intermediate (B2)
B2
Timeline
Meter Technician 1
The City of Georgetown
01.2018 - 01.2021
Water Metering Supervisor
The City of Georgetown
2016.09 - 2024.07
Light Equipment Operator - Streets Department
The City of Georgetown
01.2016 - 01.2018
Paving Operator
Wheeler Paving
01.2015 - 01.2016
Assistant Manager/Lead Shipper
Abadak
01.2015 - 01.2015
IOS T1 Home Advisor
Apple, Inc.
01.2014 - 01.2015
Technical Specialist
Sears Holdings, Co.
01.2013 - 01.2014
Satellite Technician
Direct TV
01.2012 - 01.2013
SR Cook
St David's Hospital of Georgetown
01.2011 - 01.2012
Catering Cook
Seton Shoal Creek
01.2010 - 01.2011
Kitchen Manager
Montana Mikes
01.2008 - 01.2009
Lead Maintenance
Northwest Apartments
01.2008 - 01.2009
Worker
Formaspace
01.2007 - 01.2008
Retail Associate
J Crew
01.2006 - 01.2007
Laborer
Austin Traffic and Signal
01.2005 - 01.2006
Data Processor
First Texas Data
01.2004 - 01.2005
High School Diploma -
Georgetown High