Joshua Ramirez Molina
Waco,US
Summary
Professional with extensive experience in client relations, ready to make impactful contribution. Known for strong team collaboration, adaptability, and achieving results. Skilled in resolving issues, managing client relationships, and communicating effectively. Reliable and flexible with changing needs, ensuring client satisfaction and operational success.
Currently obtaining experience with mentoring and guiding youth in spiritual and personal development by teaching Scripture to during our youth ministry gathering times. Utilizes strong organizational skills to create impactful programs and events. Knowledge of effective communication and leadership techniques to inspire and engage students.
Passionate about drawing people closer to God by choosing Scripturally sound music to encourage others each Sunday in worshipping God. Currently working with senior pastor and Worship Pastor to adapt programs and incorporate more rehearsals during the week to support local worship team musicians/vocalists in their gifting.
Overview
2026
2026
years of professional experience
Work History
Youth Ministry Teacher
Grace Church Hewitt
2025 - Current
- Actively working with additional teachers and Senior Pastor to ensure sermons are aligning accurately with Scripture.
- Working at promoting a spiritually nurturing environment by encouraging student participating and growth.
Worship Leader
Grace Church Hewitt
2023 - Current
- Led worship services, fostering a spiritually enriching environment for congregants.
- Developed and implemented engaging music programs to enhance worship experiences.
- Collaborated with pastoral staff to align musical selection with sermon themes.
- Promoted skill development and team cohesion.
- Reports to Worship Pastor and Senior Pastor of Grace Church Hewitt.
Client Service Associate
STRATA Trust Company
06.2022 - Current
- Manage client needs and preferences, enhancing satisfaction and retention.
- Address client inquiries via calls, emails, and in-person, ensuring clarity and resolution.
- Resolve IRA account questions, providing expert guidance and support.
- Execute operational tasks like credit card processing, ensuring accuracy and efficiency.
- Identify and implement improvements, boosting client experience and engagement.
- Manage complex IRA accounts, resolving client inquiries and optimizing financial processes to enhance overall service quality and operational efficiency.
- Partner with financial professionals and internal teams to address client needs, fostering strong relationships and ensuring seamless account management.
- Drive continuous improvement in client experience through proactive problem-solving and implementation of innovative solutions in IRA account management.
- Execute precise transaction verifications and credit card processing, maintaining accuracy in financial operations and compliance with industry regulations.
Cinematographer
SRPhotofilm
04.2018 - Current
- Capture cinematic moments at weddings and engagements, enhancing visual storytelling.
- Deliver high-quality footage for bridal parties, ensuring client satisfaction.
- Utilize advanced cinematography techniques to create compelling event narratives.
- Pioneered creative techniques in wedding cinematography, elevating visual storytelling and client satisfaction for memorable events.
Facilities Team Member
Antioch Waco Community Church
02.2021 - 02.2022
- Coordinated event setup, ensuring seamless transitions between services and events.
- Managed inventory, maintaining optimal stock levels for cleaning supplies.
- Contributed to worship team, enhancing musical quality and team collaboration.
- Developed efficient cleaning and setup processes, reducing preparation time and enhancing overall facility readiness for diverse church events and services.
- Contributed musical talents as pianist for worship team and ministries, enriching spiritual experiences and fostering a sense of community among congregants.
Team Leader
AnywhereWorks
10.2020 - 02.2021
- Led team meetings to improve client service efficiency and support team performance.
- Enhanced team stats through strategic oversight and effective communication.
- Conducted one-on-one meetings to address individual challenges and foster growth.
- Managed a team of Client Service Agents, ensuring alignment with company goals.
Dedicated Legal Services Associate
AnywhereWorks
06.2020 - 10.2020
- Assisted clients with legal inquiries, enhancing service efficiency and client satisfaction.
- Communicated with clients on legal matters, improving case processing times and client trust.
- Facilitated client interactions for legal services, bolstering client relationships and service quality.
- Managed complex legal inquiries, specializing in wills, real estate, violence cases, and child custody matters, ensuring accurate information dissemination.
Client Experience Associate
AnywhereWorks
11.2019 - 06.2020
- Managed client appointments, ensuring seamless scheduling and order processing.
- Resolved client inquiries efficiently, enhancing customer satisfaction.
- Utilized strong communication skills to address client needs effectively.
- Streamlined appointment processes, resulting in improved client engagement.
- Streamlined client interactions, enhancing appointment scheduling efficiency and order processing while addressing specific inquiries with precision.
Customer Service Representative
CustomerContactChannels
10.2018 - 08.2019
- Providing exceptional service throughout the customers' experience
- Helped member understanding of benefits
- Explained billing plans and resolved billing issues
- Scheduled appointments for customers
Piano Instructor
YMCA of Metuchen Edison Woodbridge and South Amboy
08.2018 - 09.2018
- Guided students in piano fundamentals, enhancing skills in triads, arpeggios, and scales.
- Improved student song assembly techniques, fostering practical application of musical theory.
- Developed personalized learning plans, ensuring comprehensive understanding of major and minor chords.
Camp Counselor
YMCA
07.2018 - 09.2018
- Leading and overseeing students on trips
- Assisting with the safe enjoyment of various activities. Led student trips, ensuring safety and enjoyment. Fostered teamwork, enhanced communication skills, and created memorable experiences for campers.
- Managed diverse group activities, boosting participation rates. Implemented creative problem-solving techniques to resolve conflicts and improve camp morale.
Activities Assistant/Receptionist
CareOne East Brunswick
11.2016 - 06.2018
- Managed patient activities, enhancing engagement and well-being
- Created and maintained accurate medical charts, ensuring seamless nurse access
- Updated resident lists, improving communication and operational efficiency
- Led engaging programs for patients, streamlined medical record management, and enhanced communication efficiency, resulting in improved patient satisfaction.
- Meticulously maintained patient charts and medical records, ensuring accuracy and compliance while optimizing information accessibility for healthcare staff.
Sales Associate
Net Line Corporation
02.2015 - 04.2016
- Maintained customer relationships, enhancing satisfaction and loyalty.
- Cross-sold related products, increasing sales and customer value.
- Identified customer needs, aligning solutions to boost engagement.
- Established new client connections, expanding customer base.
- Built trust with clients, fostering long-term partnerships.
- Cultivated strong customer relationships, identifying needs and cross-selling products to boost revenue. Leveraged trust-building skills to expand client base.
Education
High school Diploma -
South Amboy High School
South Amboy, NJ06.2013
No Degree -
Grace Institute
05-2026
Associate of Arts - Liberal Arts
Middlesex County College
Edison, NJ05-2014
Skills
- Client engagement
- Effective interpersonal communication
- Building client relationships
- Proficient in coordinating discussions
- Experienced with CRM platforms
- Efficient document organization
- Client account management
- Musical instrument proficiency
- Music talent management
- Vocal performance experience
- Leading worship services
- Cultivating leadership skills
- Theological studies
LANGUAGES
English
COURSES
Team Leader Training Program at AnywhereWorks
ADDITIONAL INFORMATION
- Work Authorization
- Authorized to work in the US for any employer
Timeline
Client Service Associate
STRATA Trust Company
06.2022 - Current
Facilities Team Member
Antioch Waco Community Church
02.2021 - 02.2022
Team Leader
AnywhereWorks
10.2020 - 02.2021
Dedicated Legal Services Associate
AnywhereWorks
06.2020 - 10.2020
Client Experience Associate
AnywhereWorks
11.2019 - 06.2020
Customer Service Representative
CustomerContactChannels
10.2018 - 08.2019
Piano Instructor
YMCA of Metuchen Edison Woodbridge and South Amboy
08.2018 - 09.2018
Camp Counselor
YMCA
07.2018 - 09.2018
Cinematographer
SRPhotofilm
04.2018 - Current
Activities Assistant/Receptionist
CareOne East Brunswick
11.2016 - 06.2018
Sales Associate
Net Line Corporation
02.2015 - 04.2016
Youth Ministry Teacher
Grace Church Hewitt
2025 - Current
Worship Leader
Grace Church Hewitt
2023 - Current
High school Diploma -
South Amboy High School
No Degree -
Grace Institute
Associate of Arts - Liberal Arts
Middlesex County College