Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Joshua Ramsey

POMPANO BEACH

Summary

Proven in ramp service and customer satisfaction, I excelled at Spirit Airlines by enhancing operational efficiency and safety. My expertise spans FAA compliance, critical thinking, and collaborative teamwork. Achievements include streamlining baggage handling processes and significantly improving passenger experiences through adept problem-solving and service excellence. I also do obtained my private pilot certificate.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Ramp Agent

Spirit Airlines Inc.
07.2024 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.

Aircraft Maintenance Apprentice

Ram Aero LTD
06.2020 - 11.2023
  • Improved aircraft safety by conducting thorough maintenance inspections and identifying potential issues.
  • Supported team members during challenging repairs, providing critical assistance to resolve issues efficiently.
  • Followed strict safety guidelines during all maintenance activities to minimize risk of accidents or injuries.
  • Assisted in aircraft maintenance tasks, ensuring timely completion of projects and adherence to industry standards.
  • Gained a general knowledge of aviation safety and important rules and regulations of the FAA.

Ticket Agent

Westernair ( Airlines )
11.2022 - 06.2023
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Verified passenger identification and processed required travel documents for smooth boarding procedures.
  • Handled delays and IROPS alone.

Server

Freds Grill and Chill
09.2021 - 11.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Learned great customer service skills.

Education

Private Pilot Certificate - Aviation

OSM Aviation
Fort Lauderdale, FL
12-2023

High School Diploma -

San Pedro International
Nassau, Bahamas
06-2023

Skills

  • Problem-solving
  • Ramp service
  • FAA compliance
  • Aircraft marshalling
  • Critical thinking
  • Customer service
  • Team collaboration
  • Aircraft towing
  • Safety procedures compliance
  • Ramp security

Certification

Private Pilot Certificate

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Ramp Agent

Spirit Airlines Inc.
07.2024 - Current

Ticket Agent

Westernair ( Airlines )
11.2022 - 06.2023

Server

Freds Grill and Chill
09.2021 - 11.2022

Aircraft Maintenance Apprentice

Ram Aero LTD
06.2020 - 11.2023

Private Pilot Certificate - Aviation

OSM Aviation

High School Diploma -

San Pedro International

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Joshua Ramsey