Joshua Raymond
Newburgh,NY
Summary
Experienced and motivated individual with a solid background in customer service. Determined to pursue new opportunities, thrives in dynamic environments, and is always eager to learn and take charge, especially in high-pressure situations. Enthusiastic about gaining more experience to effectively contribute to an organization's goals and am seeking a full-time position that will provide challenges and opportunities for growth within the company.
Overview
8
8
years of professional experience
Work History
Medical Secretary
Montefiore Medical Group
05.2021 - Current
- Enhanced office productivity by maintaining extremely high volume of calls for 7 physicians.
- Supported office staff and operational requirements with administrative tasks.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Medical Secretary
Bon Secours Medical Group
02.2020 - 05.2021
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Coordinated patient scheduling, reminder calls, check-in, check-out and payments for billing.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for 4 physicians, scheduling appointments, and handling patient inquiries.
Mental Health Worker
Four Winds Hospital
06.2019 - 02.2020
- Intervened in crisis situations to protect residents and others.
- Lead supportive group sessions that encouraged coping skills.
- Assisted patient safety and communicated status to licensed health professional as needed and in emergency situations.
- Provided 1:1 patient supervision.
Assistant Manager
Against All Odds
11.2016 - 06.2019
- Trained team members in successful strategies to meet operational and sales targets.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
High School Diploma -
North Rockland High School
Thiells, NY06.2012
Skills
- Telephone Customer Support
- Database Administration
- Administrative Support Experience
- Customer Service
- Multitasking and Time Management
- Attention to Detail
Timeline
Medical Secretary
Montefiore Medical Group
05.2021 - Current
Medical Secretary
Bon Secours Medical Group
02.2020 - 05.2021
Mental Health Worker
Four Winds Hospital
06.2019 - 02.2020
Assistant Manager
Against All Odds
11.2016 - 06.2019
High School Diploma -
North Rockland High School