Joshua Rector

Managed inquiries from a local and national customer base relating to necessary services for recent shower and bath remodels. Developed rapport with customers through active listening, and resolved customer complaints with a empathetic, solutions-oriented approach. Regularly communicated with third-party vendors to broaden our scope of support. Led daily meetings with other department leads to increase communication and maximize the quality of service outcomes.

Assisted customer in identifying issues related to their fiber optic internet, TV, and/or phone services, and explained solutions to restore service and functionality in an accessible manner. Responded to support requests from end users and walked individuals through basic troubleshooting tasks in residential and business environments. Followed up with clients to verify optimal customer satisfaction following support engagement and resolution. Proactively created tickets to engage with potential issues before they arose.

Installed fiber optic internet, TV, and phone services in residential properties, and responded to trouble tickets as they arose. Used hand tools to install and repair fiber optic and ethernet cable. Instructed customers on how to utilize and optimize their new home networks and assisted with any troubleshooting.

Keyed, key-verified, coded, code-verified and dispositioned data pertaining to the experiences of patients and employees of medical facilities throughout the US and Canada. Demonstrated a high verbatim typing speed of over 100 WPM from both audio files and written page.