Joshua Reddick
Braithwaite
Summary
Reliable hospitality professional known for customer service, office management and administrative support. Interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude, tactful in all situations with focus on increasing satisfaction and retention. Versed in managing relationships while maintaining meticulous records.
Overview
21
21
years of professional experience
Work History
Front Office Manager
Hampton Inn & Suites
11.2023 - Current
- Responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service
- Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check in/check out), room inventory and availability, guest service standards and initiatives, product quality, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Assist in monitoring and developing team member performance to include, but not limited to, providing supervision conducting counseling and delivering recognition and reward, interview and train team members
- Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring a smooth check in/check out
Assistant Front Office Manager
Embassy Suites by Hilton
05.2022 - 11.2023
- Responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service
- Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check in/check out), room inventory and availability, guest service standards and initiatives, product quality, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Assist in monitoring and developing team member performance to include, but not limited to, providing supervision conducting counseling and delivering recognition and reward, interview and train team members
- Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring a smooth check in/check out
Night Audit/Front Desk
Home2 Suites by Hilton
06.2021 - 12.2022
- Checking in and out of hotel guests, creating walk-in reservations, answering phones and general guest questions
- Process arrivals and departures for hotel guests, respond to guest needs, noting changes in reservations or special needs for the day crew
- Resolve issues quickly and documenting discrepancies
- Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures
- Complete night audit for guest ledgers to close bank and cash registers
- Process nightly bills, checks and vendor payments, maintaining detailed records and receipts
Night Auditor
Embassy Suites by Hilton
03.2022 - 05.2022
- Checking in and out of hotel guests, creating walk-in reservations, answering phones and general guest questions
- Process arrivals and departures for hotel guests, respond to guest needs, noting changes in reservations or special needs for the day crew
- Resolve issues quickly and documenting discrepancies
- Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures
- Complete night audit for guest ledgers to close bank and cash registers
- Process nightly bills, checks and vendor payments, maintaining detailed records and receipts
Assistant Manager
MURPHY GAS STATION
09.2013 - 05.2021
- Assisted the general manager in managing and supervising the overall operation of the gas station
- Facilitated the delivery of goods and merchandise for the gas station and convenience store
- Oversaw the price management of fuels and merchandise
- Monitored monthly sales and inventory and reported to the general manager
- Assisted in daily cash balances of the gas station and convenience store
Owner/Manager
KB VIDEO
07.2008 - 09.2013
- Responsible for daily store operations, including scheduling, training, and supervising employees
- Responsible for the store profits and all controllable expenses including labor, inventory levels, cash and inventory shortages
- Promoted and resolved customer complaints, in a timely and professional manner
- Implemented, enforced and established daily operating procedures to ensure the store is adequately stocked, organized and well kept
- Performed visual merchandising to ensure all displays were appropriately priced and displayed in a safe manner
- Maintained quality brand image standards
- Supervised all store employees according to company policy
Mail Carrier
UNITED STATES POSTAL SERVICE
05.2004 - 09.2013
- Delivered and collected mail on foot or by vehicle
- Sort, case, load and delivered mail along the assigned route
- Adhered to all timelines on established routes
- Ensured packages were sorted and delivered to correct address
- Collected all COD charges on COD packages
- Furnished customers with appropriate forms that was needed during route
- Worked in various weather and road conditions
Education
Diploma -
Phoenix High School
05.2000
Skills
- OnQ Hotel PMS
- PEP Hotel PMS
- Hotel Effectiveness - manage time & labor
- Hilton Leadership Certifications
- Staff Training and Development
- Hurricane/Disaster Preparedness
- Time Management
- Complex problem solving
- Excellent verbal and written communication
- Administrative and Management
Timeline
Front Office Manager
Hampton Inn & Suites
11.2023 - Current
Assistant Front Office Manager
Embassy Suites by Hilton
05.2022 - 11.2023
Night Auditor
Embassy Suites by Hilton
03.2022 - 05.2022
Night Audit/Front Desk
Home2 Suites by Hilton
06.2021 - 12.2022
Assistant Manager
MURPHY GAS STATION
09.2013 - 05.2021
Owner/Manager
KB VIDEO
07.2008 - 09.2013
Mail Carrier
UNITED STATES POSTAL SERVICE
05.2004 - 09.2013
Diploma -
Phoenix High School
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