Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Red Horse

Globe,AZ

Summary

Dynamic Restaurant General Manager at Taco Bell with a proven track record in operations management and talent development. Expert in enhancing guest relations and fostering team collaboration, resulting in improved customer satisfaction. Skilled in inventory control and effective problem-solving, ensuring operational excellence and a positive dining experience.

Dependable Desired Position with background in providing peer support and guidance to individuals navigating mental health challenges. Demonstrated active listening and empathy, ensuring individuals feel heard and supported.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Taco Bell
08.2019 - Current
  • Assisted in training staff on customer service protocols and operational standards.
  • Supported inventory management by monitoring stock levels and placing orders as needed.
  • Ensured compliance with health and safety regulations through regular inspections.
  • Contributed to creating a positive dining experience by addressing guest inquiries promptly.
  • Collaborated with kitchen staff to streamline food preparation processes for efficiency.
  • Implemented daily cash handling procedures to maintain accurate financial records.
  • Engaged with team members to foster a collaborative work environment and enhance morale.
  • Participated in promotional activities to attract new customers and increase restaurant visibility.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.

Wildland Firefighter

San Carlos Apache Tribe
05.2011 - 06.2019
  • Operated firefighting equipment including chainsaws and pumps during wildland fire suppression efforts.
  • Executed controlled burns to manage underbrush and reduce wildfire risk effectively.
  • Collaborated with team members to assess fire behavior and develop response strategies.
  • Conducted safety briefings and ensured compliance with safety protocols among crew members.
  • Participated in training sessions to enhance skills in emergency response and firefighting techniques.
  • Assisted in the development of incident reports detailing fire management activities and outcomes.
  • Maintained tools and equipment, ensuring operational readiness for immediate deployment during emergencies.
  • Adapted quickly to changing environmental conditions, demonstrating flexibility in high-pressure situations.
  • Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
  • Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
  • Enhanced wildfire containment by coordinating and executing strategic fireline construction.
  • Upheld high standards of professionalism while interacting with the public during prescribed burns or emergency situations.
  • Optimized firefighter performance through active participation in daily physical training sessions designed to maintain endurance levels.
  • Improved crew safety through diligent hazard assessment and risk management during incidents.

Education

Associate Of Applied Science - Social Services

Eastern Arizona College
Thatcher, AZ
05.2026

General Education Degree -

Cochise College
Douglas, AZ
04.2009

Skills

  • Operations management
  • Customer engagement
  • Talent development
  • Guest relations
  • Peer support ethics
  • Recovery guidance
  • Boundary setting
  • Substance abuse awareness
  • Self-care management
  • Relationship building skills
  • Problem-solving skills
  • Mental health advocacy
  • Motivational interviewing
  • Leadership skills
  • Relapse prevention
  • Effective collaboration and interaction

Certification

  • Certified Peer Support Specialist, CHEEERS Recovery Center -July 30, 2009

Timeline

Restaurant General Manager

Taco Bell
08.2019 - Current

Wildland Firefighter

San Carlos Apache Tribe
05.2011 - 06.2019

Associate Of Applied Science - Social Services

Eastern Arizona College

General Education Degree -

Cochise College

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