Joshua Reed-Cole
Kansas City,MO
Summary
Hardworking and passionate job seeker with strong organizational management skills eager to secure a successful Road Supervisor position. Ready to help the team achieve good customer service through transportation goals and implement the KCATA vision and mission by getting people to where they need to go on time and safely.
Overview
18
18
years of professional experience
Work History
Company Sanitation Agent
Kellogg Corporation
09.2017 - Current
- Mixed, used, and properly stored hazardous chemical to reduce risk of injury or illness.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Inspected and monitored assigned areas to proactively address health and safety hazards.
- Enforced adherence to all safety and handling guidelines, following MSDS protocols for proper handling and storage of hazardous materials.
- Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
- Assisted in basic maintenance and repair of cleaning equipment to reduce downtime.
- Developed and maintained personable and professional rapport with staff and customers to support satisfaction.
- Supervises and solves mechanical problems immediately.
- Leads, trains and delegates in the most professional manner.
Road Supervisor
Metro Houston
08.2005 - 07.2017
- Supervised/documented bus Operator’s performance and behavior, monitored passenger interaction skills, and coached operators in use of time, (On Time Performance).
- Documented service disruptions, security incidents and operator performance/behavior in accordance with company policies and procedures, assisted operators in filing reports.
- Responded to the constant changes and needs of the Metro Transit in relation to coverage of operations, sometimes at minimal notice.
- Safety, safety, safety. Coached and enforced safety as a number one priority.
- Conducted time point checks to ensure schedule and route efficiency, maintaining ON TIME PERFORMANCE.
- Rescheduled/rerouted buses due to disruptions in service, in conjunction with Radio Dispatch Center (RDC) upon finding obstructions.
- Coordinated routing and scheduling of personnel for special events.
- Participated in emergency preparedness planning and coordination of evacuation procedures with the EOC during hurricanes.
- Audited service, routes and road conditions and recommended alternate routes to the Radio Dispatch Center (RDC) or suggests service improvements.
- Investigated accidents, incidents, disputes and disturbances as assigned, in accordance with policy, and in conjunction with involved parties, defusing all issues safely.
- Monitored and recorded service delays and service loss.
- Tracked and coordinated temporary route detours with Houston and surrounding areas police departments.
- Processed and followed up on customer service complaints with RDC.
- Evaluated the security of an accident scene and determined if the Safety Department Team (SDT) needed to be called out.
- Coordinated with police agencies regarding assaults, disturbances, and undercover operations throughout Houston and surrounding areas.
- Assessed the ability of Operators to continue in service when investigating incidents, accidents in accordance with the FTA guidelines as far as drug/alcohol testing.
- Monitored buses for cleanliness, safety compliance and bus stops as well as shelter housings.
- Quick response to weather/road conditions.
- Constantly checked on Operators and their well-being.
- Motivated workers to exceptional performance through implementation of new strategies.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Worked closely with Passengers and Operators, to resolve problems.
- Assisted some Passengers unable to pay fare with local help centers to get free ride coupons.
Education
High School Diploma -
Shawnee Mission West, Kansas City, Kansas
8800 W 85th St, Shawnee Mission, KS 6621206.2003
Skills
- Trainer, Coach
- Microsoft Office experience
- Conflict Resolution
- Customer Engagement
- Complex Problem-Solving
- Maintaining Clean Work Areas
- Professional Development
- Service Quality
- Customer Service Standards
- Effective Communication
- Active Listening
- Customer relations
Love to work with people..
I love to interact with people and solve issues, I enjoy making life better in any way ethically and morally. I am a people person.
Timeline
Company Sanitation Agent
Kellogg Corporation
09.2017 - Current
Road Supervisor
Metro Houston
08.2005 - 07.2017
High School Diploma -
Shawnee Mission West, Kansas City, Kansas
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