Joshua Reeher
Ellwood City,PA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
12
12
years of professional experience
Work History
Waiter
Sals Ristorante
Beaver Falls, Pennsylvania
05.2021 - 12.2024
- Brought food and beverages to tables in a timely manner.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Recognized by management for providing exceptional customer service.
Bartender
Sals Ristorante
Beaver Falls, Pennsylvania
05.2021 - 12.2024
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Performed opening and closing duties including restocking supplies.
Waiter
Nico Lucianos
Ellwood City, PENNSYLVANIA
01.2013 - 05.2021
- Brought food and beverages to tables in a timely manner.
- Stocked server areas with supplies before, during and after shifts.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Lincoln High School
Ellwood City, PENNSYLVANIA05-2012
Skills
- Point of sale (POS) system operations
- Serving expertise
- Hospitality and accommodation
- Menu item recommendation
- High volume dining
- Effective customer upselling
Timeline
Waiter
Sals Ristorante
05.2021 - 12.2024
Bartender
Sals Ristorante
05.2021 - 12.2024
Waiter
Nico Lucianos
01.2013 - 05.2021
High School Diploma -
Lincoln High School