Joshua Register
Tampa,FL
Summary
Dynamic leader with a proven track record at Dolan Health, enhancing operational efficiency and profitability through Lean and Six Sigma methodologies. Increased appointment attendance by 22% by leveraging project management skills and fostering strong relationships. Proficient in Google Suite, with a commitment to driving cross-functional teamwork and significant improvements in process performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Supervisor
Dolan Health
Tampa, FL
01.2021 - 01.2025
- Implemented and enhanced best practices using comprehensive project management methodologies to cut average costs by 12%.
- Enhanced annual profitability by an average of 15% through the reduction of billing errors using Lean and Six Sigma methodologies.
- Facilitated communication between external stakeholders ensuring seamless care coordination.
- Maintained organized documentation of over 1,000 monthly customer touchpoints leveraging Google Docs.
- Increased appointment attendance by 22% with automated reminder text system after shifting staff to remote work and digitizing processes.
- Researched and prepared reports required by management or governmental agencies.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Provided support for executive level personnel in preparing presentations materials such as charts, graphs, reports.
- Evaluated departmental financial activities, delivering budget insights to management.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Worked with cross-functional teams to achieve goals.
Administrative Assistant
Dolan Health
Tampa, FL
10.2016 - 12.2020
- Supervised, delegated, managed and coordinated training for 8 personnel
- Prepared a 1200 item monthly invoice in excess of $50,000
- Scheduled 150+ clients and maintained staff scheduling
- Experience with Federal contracting guidelines and standards
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered questions from customers regarding products and services offered by the company.
- Handled incoming calls and directed callers to appropriate department or employee.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Support Staff
St Vincent de Paul
St Petersburg, FL
10.2015 - 10.2016
- Successfully implemented matrix-driven methods, enhancing self-sustainability and increasing client housing availability by 20%.
- Coordinated and managed more than 40 volunteers on a weekly basis.
- Ensured accurate entry of client data into databases to optimize resource distribution.
- Participated in regular team meetings to discuss current projects and goals.
- Entered completed work orders into facility information tracking system.
- Assisted in the preparation and distribution of company correspondence and documents.
- Assisted in the onboarding process of new employees by preparing workstations and materials.
Production Supervisor
American Snuff Co
Clarksville , TN
09.2012 - 10.2015
- Implemented cost-saving measures while maintaining high levels of product quality.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Developed comprehensive training programs for new hires in order to increase productivity.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Reviewed job specifications to properly set up machines.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Recommended opportunities for growth and advancement to motivate employees.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Conferred with management and subordinates to resolve problems or complaints.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Developed and implemented significant process improvements to enhance department quality and throughput.
- Created detailed reports outlining progress on various projects.
- Recommended and implemented measures to improve production methods and quality of products.
- Assisted with troubleshooting equipment malfunctions or operational problems as needed.
- Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
Production Worker
American Snuff Co
Clarksville , TN
08.2010 - 09.2012
- Provided assistance in loading and unloading containers onto trailers for transport.
- Followed safety protocols while operating machines and equipment.
- Inspected product quality prior to packaging and shipment.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Used daily system logs to document production information, discussing issues with management.
- Managed the loading and unloading of delivery trucks using pallet jacks and forklifts.
- Performed minor repairs on machinery as needed.
- Configured and managed production machinery following daily work orders and safety protocols.
- Measured and weighed items to meet quality standards and prevent waste.
- Assisted in setting up production lines for manufacturing processes.
- Met or exceeded target for on-time customer shipments.
- Operated forklift to move materials and finished products within warehouse.
- Reported any issues to supervisor immediately for resolution.
- Cleaned up work area at end of shift to maintain safe working environment.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Tracked production data such as number of items produced per hour, day, week.
- Organized storage areas for efficient retrieval of items when needed.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Troubleshot technical issues that arose during assembly process.
Data Systems Specialist
U.S. Army
Ft. Stewart, GA
03.2006 - 10.2009
- Established and operated a network communications center for 150 persons
- Implemented developmental training of 5 new personnel per month
- Provided real time information tracking of $10,000,000's of inventory
- Developed process improvements and troubleshot database issues.
- Developed redundant systems and procedures for disaster recovery and archiving to maintain data protection.
- Detected and resolved data quality issues and discrepancies for integrity and quality control.
- Configured hardware components such as servers, routers, and switches according to customer specifications.
Education
Associate of Science - International Studies
University of South Florida
Tampa, Fl12-2022
Associate of Arts - Business Administration
Hillsborough Community College
Tampa, FL12-2020
Skills
- Proficient in Microsoft Office
- Project management
- Scheduling and calendar management
- Event coordination
- Leadership coaching
- Policy and procedure modification
- Relationship building
- Payroll and budgeting
- Deadline oriented
- Information management
- Documentation and control
- Records management
- Cross-functional teamwork
- Operations management
- Account reconciliation
- Expense reporting
- Workflow planning
- Office management
- Efficient workflow
- Database administration
- Organizational leadership
- Human resources
- Training and coaching
- Meeting coordination
- Compliance monitoring
- Document management
- Data retrieval systems
- Budget administration
- Task delegation
- Scheduling expertise
- Contract negotiations
- Workload prioritization
- Attention to detail
- Conflict resolution
- First Aid/CPR
- Supervision and leadership
- Flexible and adaptable
- Planning
- Communication
Certification
Coursera Project Management Certificate
- Immersive understanding of the practices and skills needed to succeed in project management
- Foundations of Agile project management, with a focus on implementing Scrum events, building Scrum artifacts, and understanding Scrum roles
- Effective project documentation and artifacts throughout the various phases of a project
- Strategic communication, problem-solving, and stakeholder management through real-world scenarios
Languages
- English, Fluent
- Spanish, Intermediate
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Administrative Supervisor
Dolan Health
01.2021 - 01.2025
Administrative Assistant
Dolan Health
10.2016 - 12.2020
Support Staff
St Vincent de Paul
10.2015 - 10.2016
Production Supervisor
American Snuff Co
09.2012 - 10.2015
Production Worker
American Snuff Co
08.2010 - 09.2012
Data Systems Specialist
U.S. Army
03.2006 - 10.2009
Associate of Science - International Studies
University of South Florida
Associate of Arts - Business Administration
Hillsborough Community College