TERESA SAUL

Director of the Century 21 Grant After-School Program Responsibilities:

• Program Oversight: Provide overall leadership and direction for Century 21 Grant-funded after-school program, ensuring alignment with grant objectives and educational priorities.
• Grant Compliance: Ensure compliance with grant requirements, regulations, and reporting deadlines, maintaining accurate records and documentation to demonstrate program effectiveness and accountability.
• Budget Management: Manage program budget effectively, allocating funds strategically to maximize impact and ensure sustainability of program activities and initiatives.
• Staff Supervision: Recruit, train, and supervise program staff, including teachers, instructors, and support personnel, fostering positive and professional work environment conducive to teamwork and collaboration.
• Curriculum Development: Collaborate with educators and curriculum specialists to develop engaging and enriching after-school curricula and activities that align with academic standards and address needs and interests of participating students.
• Program Planning and Implementation: Develop and implement comprehensive program plans and schedules, incorporating diverse range of academic, enrichment, and recreational activities to meet needs of students and families
• Parent and Community Engagement: Foster positive relationships with parents, families, and community stakeholders, providing regular communication and opportunities for involvement in program activities and decision-making processes.
• Student Support Services: Coordinate support services and resources for students, including academic tutoring, mentoring, counseling, and enrichment opportunities, to promote academic achievement, social-emotional development, and overall well-being.
• Data Collection and Evaluation: Collect, analyze, and evaluate data on program outcomes and student progress, using evidence-based practices to inform programmatic decisions and continuous improvement efforts.
• Partnership Development: Cultivate partnerships with local schools, community organizations, businesses, and other stakeholders to enhance program offerings, leverage resources, and expand opportunities for student engagement and enrichment.
• Program Promotion: Develop and implement marketing and outreach strategies to promote after-school program and increase participation among eligible students, ensuring equitable access and inclusion for all students.
• Professional Development: Provide professional development opportunities for program staff to enhance their knowledge, skills, and effectiveness in supporting student learning and development, fostering culture of continuous learning and improvement.
• Program Evaluation and Reporting: Conduct regular program evaluations to assess effectiveness, identify areas for improvement, and report on outcomes to stakeholders, demonstrating impact and value of Century 21 Grant-funded after-school program.

Teacher Responsibilities Across Subjects:

• Curriculum Development: Develop and implement engaging and relevant curriculum for each subject area, aligning with educational standards and student learning objectives.
• Lesson Planning: Plan and prepare daily lessons that cater to diverse learning styles and abilities, incorporating variety of instructional strategies and resources to enhance student understanding and retention.
• Classroom Management: Establish and maintain positive and inclusive classroom environment conducive to learning, enforcing rules and expectations consistently while fostering mutual respect and cooperation among students.
• Assessment and Feedback: Administer assessments and provide timely feedback to students on their progress and performance, identifying areas for improvement and offering support and guidance to help students succeed.
• Differentiated Instruction: Differentiate instruction to meet individual needs and interests of students, providing additional support or enrichment opportunities as needed to ensure all students can achieve academic success.
• Integration of Technology: Integrate technology effectively into teaching practices across subjects, utilizing educational software, multimedia resources, and interactive tools to enhance instruction, engage students, and facilitate learning.
• Collaboration with Colleagues: Collaborate with colleagues and educational specialists to share best practices, resources, and ideas for improving instruction and student outcomes, contributing to positive and supportive professional learning community.
• Parent and Community Engagement: Establish and maintain open communication with parents and guardians, providing regular updates on student progress and offering opportunities for parental involvement in educational process.
• Professional Development: Engage in ongoing professional development opportunities to stay current with best practices, trends, and innovations in education, continuously improving teaching skills and effectiveness across subjects.

Specific Subject Areas:

Teaching Speech Communications:

• Design and deliver lessons on public speaking, interpersonal communication, and persuasive speaking techniques.
• Provide opportunities for students to practice and refine their speaking and presentation skills through speeches, debates, and group discussions.
• Incorporate activities and exercises to build confidence, reduce anxiety, and improve verbal and nonverbal communication skills.
• Designed, Developed, and Implemented Speech Communication for college credit.

Teaching Computer Applications:

• Instruct students on use of computer applications such as word processing, spreadsheets, presentation software, and database management tools.
• Provide hands-on activities and projects to develop proficiency in using software applications for academic, professional, and personal purposes.
• Emphasize digital literacy skills, including file management, internet research, and cybersecurity best practices.

Teaching Computer Awareness:

• Introduce students to fundamental concepts of computer hardware, software, operating systems, and basic troubleshooting techniques.
• Explore emerging technologies and trends in computing, such as cloud computing, artificial intelligence, and data analytics, to foster awareness and digital fluency.
• Incorporate discussions and activities on ethical considerations, digital citizenship, and responsible use of technology.

Teaching English 8:

• Facilitate reading comprehension and literary analysis through study of diverse texts, including fiction, nonfiction, poetry, and drama.
• Teach grammar, vocabulary, and writing skills through variety of genres and writing formats, focusing on composition, revision, and effective communication.
• Foster critical thinking and discussion skills through Socratic seminars, literature circles, and collaborative projects exploring themes, motifs, and character development.

Learning Management System - Product Training

• Conducted Project Management for all course design for Product Training
• Conducted all aspects of ADDIE process
• Worked with Product Management SMEs to identify gaps using reporting data, and feedback from external Customer Sales
• Created gap analysis and training plan for Product training, combining eLearning and User Guides for blended learning experience; using Captivate and LearnUpon LMS
• Built and utilized reports within LearnUpon to keep customers and management in loop with latest information
• Analyzed reports to determine proficiency and gaps within learning
• Created Product training for pre-sales summit (mid-year) using PowerPoint and Captivate
• Designed, Developed, and Implemented Manager Plus software Learning Path
• Designed, Developed, and Implemented iOffice software Learning Path
• Collaborated with project owners and team members to set ambitious but achievable goals
• Maintained project schedules by managing timelines and making proactive adjustments
• Identified innovative and automated approaches to routine tasks, making suggestions that were widely received
• Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
• Planned and initiated training outlines and online instruction modules by conducting task and learner analyses
• Selected and modified existing instructional materials and developed new instructional materials
• Converted course power points and outdated course material into interactive computer-based courses
• Create LMS team Style Guide, incorporating Eptura Brand Guidelines into how LMS course are designed and developed

Salesforce

• Developed interactive eLearning modules focusing on product knowledge, sales techniques, and customer engagement, resulting in a 20% increase in sales performance among newly onboarded sales representatives.
• Customized eLearning content to address specific sales challenges and market trends, leading to 25% improvement in closing rates and customer satisfaction scores.
• Integrated real-life scenarios and case studies into eLearning courses to provide practical insights and context for sales representatives, leading to a 35% improvement in problem-solving skills and adaptability in customer interactions.

Project Management / Team Lead

• Project Planning: Lead the planning phase of training development projects, including defining project scope, objectives, timelines, and deliverables, ensuring alignment with organizational goals and training objectives.
• Resource Allocation: Determine resource requirements for training development projects, including personnel, budget, and materials, and allocate resources effectively to ensure project success and timely completion.
• Team Coordination: Coordinate activities and tasks among team members involved in training development projects, providing guidance, support, and direction to ensure collaboration and cohesion within the team.
• Task Assignment: Assign specific tasks and responsibilities to team members based on their skills, expertise, and availability, ensuring that each team member contributes effectively to the project's success.
• Progress Monitoring: Monitor project progress against established milestones and timelines, tracking task completion, identifying potential bottlenecks or issues, and taking proactive measures to keep the project on track.
• Stakeholder Communication: Serve as the primary point of contact for stakeholders, providing regular updates on project status, addressing concerns or questions, and soliciting feedback to ensure stakeholder satisfaction and alignment with project goals.
• Quality Assurance: Oversee quality assurance processes for training development projects, ensuring that training materials meet established standards for content accuracy, relevance, clarity, and instructional design principles.
• Risk Management: Identify potential risks and uncertainties that may impact project success, develop risk mitigation strategies, and proactively manage risks throughout the project lifecycle to minimize their impact on project outcomes.
• Change Management: Manage changes to project scope, requirements, or timelines effectively, assessing the impact of proposed changes, communicating with stakeholders, and implementing adjustments as needed while maintaining project integrity and alignment with organizational goals.
• Documentation and Reporting: Maintain comprehensive project documentation, including project plans, status reports, meeting minutes, and other relevant records, and provide regular progress reports to stakeholders to keep them informed and engaged in the project.
• Team Development: Support the professional development of team members by providing coaching, feedback, and opportunities for skill-building and growth, fostering a positive and collaborative team environment conducive to learning and innovation.
• Lessons Learned: Conduct post-project reviews to identify lessons learned, successes, and areas for improvement, capturing insights and best practices to inform future training development projects and enhance overall project management effectiveness.

Sales Enablement for Software Security

• Conducted Project Management for all enablement projects, including standing up new LMS/CMS
• Managed Projects for 10 team member
• Team Lead for 2022 Sales Kickoff overseeing three general days and four GEO specific days including Americas, EMEA, and APAC
• Conducted all aspects of ADDIE process
• Worked with Product Management SMEs to identify gaps using reporting data, and feedback from Sales Manager and field Sales Representatives
• Created gap analysis and training plan for Product training and Certified Sales Professional, combining eLearning, Instructor Led and Virtual Instructor Led methods for blended learning experience; using Zoom, Teams, and Articulate 36

LMS Standup - Highspot

• Implemented Highspot LMS/CMS for Sales Representatives
• Built and utilized reports within Highspot to keep customers and management in loop with latest information
• Designed and developed Instructor Led (ILT) course for Sales Process and Salesforce CRM to manage Sales Process from Lead to Closed Won for Sales Representatives; primarily responsible for selling security software solutions to large businesses

Sharepoint

• Centralized Resource Repository: Implemented SharePoint as a centralized platform for storing and organizing resources such as documents, templates, and project plans, facilitating easy access and collaboration among team members.
• Customized Document Libraries: Developed custom document libraries within SharePoint tailored to specific resource types, allowing for efficient categorization and retrieval of resources based on project requirements or departmental needs.
• Version Control and Document Tracking: Utilized SharePoint's version control features to track changes and revisions to resource documents, ensuring transparency and accountability in resource management processes.
• Workflow Automation: Implemented SharePoint workflows to automate resource management processes such as approval workflows for resource requests or notifications for resource availability, streamlining operations and reducing manual effort.

Salesforce

• Implemented, and facilitated Sales Process and Salesforce CRM training for existing Sales Representatives, allowing Sales Representatives to meet or exceed monthly sales using Salesforce to create accurate forecasting.
• Implemented scenario-based eLearning simulations focusing on customer interactions, enabling sales representatives and customer service agents to practice handling various scenarios effectively, leading to a 30% reduction in customer complaints.
• Implemented a blended learning approach combining eLearning modules with instructor-led training sessions, resulting in a 30% reduction in training time while maintaining high levels of knowledge retention and skill development.
• Analyzed reports to determine proficiency and gaps within learning
• Created Product training for pre-sales summit (mid-year) using Articulate 360
• Created Onboarding eLearning for Sales teams, using Articulate 360
• Designed, Developed, and Implemented Onboarding Learning Path
• Created Soft skills Training for Customer Service Manager
• Collaborated with project owners and team members to set ambitious but achievable goals
• Maintained project schedules by managing timelines and making proactive adjustments
• Identified innovative and automated approaches to routine tasks, making suggestions that were widely received
• Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
• Provided job analysis in line with instructional design principles for successful mentoring by creating 30, 60, 90 day training plan
• Designed custom Sales courses tailored to client needs by using reality-based scenarios, interactives and simulations
• Planned and initiated training outlines and online instruction modules by conducting task and learner analyses
• Selected and modified existing instructional materials and developed new instructional materials
• Converted course power points and outdated course material into interactive computer-based courses

Project Management / Team Lead

• Project Planning: Lead the planning phase of training development projects, including defining project scope, objectives, timelines, and deliverables, ensuring alignment with organizational goals and training objectives.
• Resource Allocation: Determine resource requirements for training development projects, including personnel, budget, and materials, and allocate resources effectively to ensure project success and timely completion.
• Team Coordination: Coordinate activities and tasks among team members involved in training development projects, providing guidance, support, and direction to ensure collaboration and cohesion within the team.
• Task Assignment: Assign specific tasks and responsibilities to team members based on their skills, expertise, and availability, ensuring that each team member contributes effectively to the project's success.
• Progress Monitoring: Monitor project progress against established milestones and timelines, tracking task completion, identifying potential bottlenecks or issues, and taking proactive measures to keep the project on track.
• Stakeholder Communication: Serve as the primary point of contact for stakeholders, providing regular updates on project status, addressing concerns or questions, and soliciting feedback to ensure stakeholder satisfaction and alignment with project goals.
• Quality Assurance: Oversee quality assurance processes for training development projects, ensuring that training materials meet established standards for content accuracy, relevance, clarity, and instructional design principles.
• Risk Management: Identify potential risks and uncertainties that may impact project success, develop risk mitigation strategies, and proactively manage risks throughout the project lifecycle to minimize their impact on project outcomes.
• Change Management: Manage changes to project scope, requirements, or timelines effectively, assessing the impact of proposed changes, communicating with stakeholders, and implementing adjustments as needed while maintaining project integrity and alignment with organizational goals.
• Documentation and Reporting: Maintain comprehensive project documentation, including project plans, status reports, meeting minutes, and other relevant records, and provide regular progress reports to stakeholders to keep them informed and engaged in the project.
• Team Development: Support the professional development of team members by providing coaching, feedback, and opportunities for skill-building and growth, fostering a positive and collaborative team environment conducive to learning and innovation.
• Lessons Learned: Conduct post-project reviews to identify lessons learned, successes, and areas for improvement, capturing insights and best practices to inform future training development projects and enhance overall project management effectiveness.

• Redesigned, updated and revised existing eLearning courses to meet current academic standards using Captivate 2019
• Selected and modified existing instructional materials and developed new instructional materials for both Instructor Led and and Virtual Instructor Led training
• Planned and initiated training outlines and eLearning instruction modules by conducting task and learner analyses
• Worked with subject matter experts to identify target audience's training needs
• Developed course outlines, documentation and assessment strategies to maintain instructional design direction
• Developed thorough design documents and training plans utilizing effective instructional methods
• Attended regular project team meetings to provide regular status updates on activities and identify any issues or challenges
• Designed eLearning courses tailored to Customer Care Representatives for Domestic Shipping customer service using reality-based scenarios, interactives and simulations

• Used Zoom meetings to present workshops, webinars, training sessions
• Moderated and facilitated Webinars using Abode Connect to include Sales Chat Lives. and Leadership Presentations
• Worked with team members and stakeholder to create webinars presentations using PowerPoint, which were user appropriate and measurable
• Created agendas and communication materials for webinar sessions
• Recognized by management for providing exceptional customer service
• Earned reputation for good attendance and hard work
• Collaborated with others to discuss new Sales Product Launch opportunities
• Developed skill-specific training programs to promote employee development
• Designed, developed, implemented, and facilitated Sales Process and Salesforce CRM training for existing Sales Representatives, allowing Sales Representatives to meet or exceed monthly sales quotas
• Administered course content, schedules and attendance utilizing learning management system (LMS)
• Assessed training needs, using employee surveys and interviews to gather data

• Orchestrated 10 new courses to meet leadership and manager instructional needs for example; Cybersecurity, Diversity, and Sexual Harassment for Employees (1 hour course), and Sexual Harassment for Managers (2 hour course), HIPAA for California Associates
• Used Zoom and Abode Connect to conduct meetings with stakeholders and to facilitate training sessions as needed
• Defined, developed, and tracked full-scale project plans and associated documents including; project scope, goals and deliverables that support business goals in collaboration with stakeholders, for development of eLearning
• Designed and developed eLearning programs using appropriate instructional tools and methodology including use of Articulate 360, ADDIE, and SAM
• Produced custom interactive elements with eLearning course, including Leadership soft skills training; for example, communication, managing conflict, workload management, resource management

Sharepoint

• Centralized Resource Repository: Implemented SharePoint as a centralized platform for storing and organizing resources such as documents, templates, and project plans, facilitating easy access and collaboration among team members.
• Customized Document Libraries: Developed custom document libraries within SharePoint tailored to specific resource types, allowing for efficient categorization and retrieval of resources based on project requirements or departmental needs.
• Version Control and Document Tracking: Utilized SharePoint's version control features to track changes and revisions to resource documents, ensuring transparency and accountability in resource management processes.
• Workflow Automation: Implemented SharePoint workflows to automate resource management processes such as approval workflows for resource requests or notifications for resource availability, streamlining operations and reducing manual effort.

• Redesigned five week Instructor Led (ILT) course for Spectrum Mobile Customer Service (MCS) team, to provide support and maintenance to new and exiting Spectrum Mobile Client for nationwide mobile service and Samsung phones
• Worked with various leaders within Charter Communications including GVP, Senior Directors, Directors, and Managers to develop training materials including and not limited to: Job Aids, Reference Guides, Participant and Facilitator Guides for Instructor Led Training and eLearning and Micro-learning trainings for blended training opportunities
• Uploaded and maintained course outline, curriculums, and instructor schedules in SumTotal LMS.
• Designed and developed eLearning and Micro-learning for Customer Service and Tier 3 Support teams using Articulate 360 and Rise

Project Management / Team Lead

• Project Planning: Lead the planning phase of training development projects, including defining project scope, objectives, timelines, and deliverables, ensuring alignment with organizational goals and training objectives.
• Resource Allocation: Determine resource requirements for training development projects, including personnel, budget, and materials, and allocate resources effectively to ensure project success and timely completion.
• Team Coordination: Coordinate activities and tasks among team members involved in training development projects, providing guidance, support, and direction to ensure collaboration and cohesion within the team.
• Task Assignment: Assign specific tasks and responsibilities to team members based on their skills, expertise, and availability, ensuring that each team member contributes effectively to the project's success.
• Progress Monitoring: Monitor project progress against established milestones and timelines, tracking task completion, identifying potential bottlenecks or issues, and taking proactive measures to keep the project on track.
• Stakeholder Communication: Serve as the primary point of contact for stakeholders, providing regular updates on project status, addressing concerns or questions, and soliciting feedback to ensure stakeholder satisfaction and alignment with project goals.
• Quality Assurance: Oversee quality assurance processes for training development projects, ensuring that training materials meet established standards for content accuracy, relevance, clarity, and instructional design principles.
• Risk Management: Identify potential risks and uncertainties that may impact project success, develop risk mitigation strategies, and proactively manage risks throughout the project lifecycle to minimize their impact on project outcomes.
• Change Management: Manage changes to project scope, requirements, or timelines effectively, assessing the impact of proposed changes, communicating with stakeholders, and implementing adjustments as needed while maintaining project integrity and alignment with organizational goals.
• Documentation and Reporting: Maintain comprehensive project documentation, including project plans, status reports, meeting minutes, and other relevant records, and provide regular progress reports to stakeholders to keep them informed and engaged in the project.
• Team Development: Support the professional development of team members by providing coaching, feedback, and opportunities for skill-building and growth, fostering a positive and collaborative team environment conducive to learning and innovation.
• Lessons Learned: Conduct post-project reviews to identify lessons learned, successes, and areas for improvement, capturing insights and best practices to inform future training development projects and enhance overall project management effectiveness.

Salesforce

• Designed Instructor-Led (ILT) course for Sales Process and Salesforce CRM to manage Sales Process from Lead to Closed Won for existing Navisite Sales Representatives; primarily responsible for selling cloud-based opportunities to large businesses such as Fanny Mae
• Developed interactive eLearning modules focusing on product knowledge, sales techniques, and customer engagement, resulting in a 20% increase in sales performance among newly onboarded sales representatives.
• Implemented a blended learning approach combining eLearning modules with instructor-led training sessions, resulting in a 30% reduction in training time while maintaining high levels of knowledge retention and skill development.
• Customized eLearning content to address specific sales challenges and market trends, leading to a 25% improvement in closing rates and customer satisfaction scores.
• Utilized gamification elements within eLearning modules to enhance engagement and motivation among sales teams, resulting in a 15% increase in completion rates and knowledge application.
• Integrated real-life scenarios and case studies into eLearning courses to provide practical insights and context for sales representatives, leading to a 35% improvement in problem-solving skills and adaptability in customer interactions.
• Implemented a mobile-friendly eLearning platform, allowing sales representatives to access training materials anytime, anywhere, resulting in greater flexibility and convenience for remote or field-based teams.
• Conducted instructor-led training workshops focusing on advanced sales techniques and negotiation strategies, resulting in a 40% increase in average deal size and revenue generation.
• Established a mentorship program pairing experienced sales professionals with new hires, supplementing formal training with on-the-job coaching and support, resulting in accelerated skill development and career progression.
• Implemented regular assessments and quizzes within eLearning modules to track learning progress and identify areas for improvement, resulting in a 20% increase in knowledge retention and application.
• Leveraged analytics and data-driven insights to continuously evaluate the effectiveness of training programs and identify opportunities for optimization, resulting in ongoing improvements in sales performance and training ROI.
• Used Abode Connect to facilitate virtual lead instruction for Sale Representatives across United States
• Facilitated Sales Process and Salesforce CRM training for existing Navisite Sales Representatives, increasing Salesforce usage from 10% to 100% (if isn’t in Salesforce; it doesn’t exist) and increased forecast accuracy from 50% to 88.5% allowing Sales Representatives to meet or exceed monthly sales quotas
• Designed and developed New Hire Sales Training for Navisite Sales Representatives.
• Analyzed assessment to determine the success of the program, quality of training, and quality of questions and made necessary changes to assessment based on analysis of data.
• Tested and uploaded content into the Learning Management System (Cornerstone)
• Pulled and angled various reports with the Learning Management System for updates to the business
• Used 360 Assessment to assess training and development needs for the creation of competency-based training for Sales Representatives and Leadership

• Worked with development manager to identify needs of business, create strategy plans, and determine work efforts for instructional designers
• Mange growth and development process of instructional designers by using coaching and feedback sessions to improve current skill set
• Worked with business to determine project development timeline, milestones, and completion date, needs assessment, course syllabus, lesson objectives, graphic implementation, managed subject matter experts, developed course content, created graphics using Snagit 13 and Photoshop Pro, using both Captivate 2018 for eLearning development
• Created/conducted virtual train-the-training session, for both onsite and virtual instructors for t Nick Chavez Product for Inbound Sales Associates using Abode Connect
• Lead ID for MSHA project with ClickSafety, designed eight-hour Safety Training eLearning course for both newly hired miners and experienced miners
• Set deadlines and followed up with emails or face-to-face conversations
• Designed TTT for in-house and virtual facilitators and worked with manager of training and created content outlines for both Inbound and Retention using Abode Connect
• Worked with legal to ensure correct verbiage was used for all storyboard, scripts, and job aids

• Responsibilities include all instructional design functions for development of pilot and flight attendant training at United Airlines, using both Part 121 and Advance Qualification Program Rules
• Designed and developed Taxi before Final Weights Computer Based Training used all aspect of ADDIE model which impacted 4500 737 and 787 pilots and helped to improve departure and arrival times, fuel savings, and overall customer experience
• Conducted needs assessment, developed task and sub-task analysis, developed learning objectives, and computer-based training
• Assisted in development of A19/320 fleet support materials including, Instructor Manual Chapters 1- 4, Grade sheet and Training Progress Records, Advanced Qualification Program (AQP) Documentation, CBT, and Classroom Material development
• Reviewed published materials and recommends revision changes and maintains all records and files of work and revisions
• Designed, developed, and Implemented Leadership training for Captains to improve performance and productivity for Captains Development course and Flying the Line including Command Resource Management (CRM) and Threat and Error Management