Joshua Reier
San Diego,CA.
Summary
Dynamic and results-driven Client Success Manager with extensive experience in driving territory growth, fostering client relationships, and expanding revenue in competitive markets. Skilled in strategic account development, cross-functional collaboration, and data-driven decision-making. Proven track record in managing complex sales cycles, training teams, and leading regional initiatives to improve customer satisfaction and long-term retention. Deep understanding of automotive service operations and technology. Known for building trusted partnerships, identifying new business opportunities, and delivering exceptional customer advocacy, while collaborating with internal teams to continuously improve product offerings.
Overview
24
24
years of professional experience
Work History
Client Solutions Specialist
Manheim, Cox Automotive Inc
San Diego, CA
10.2020 - Current
- Used cold calling and networking to provide daily, in-person client engagement.
- Partnered with the sales team in educating, selling, and training clients on products and services.
- Develop and strengthen relationships with clients over the phone, online, and in person through planned contact and meetings.
- Maintained accurate records of customer interactions within CRM system.
ASE Certified Technician
San Carlos Auto Service
San Diego, CA
01.2014 - 10.2020
- Executed vehicle repairs according to diagnosed issues and repair estimates.
- Maintained certifications through completion of training on systems and components.
- Implemented process improvements to enhance shop efficiency.
- Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
Automotive Technician
Franchise and Independent Facilities
San Diego, CA
09.2001 - 01.2014
- Performed complete diagnostics on all makes and models of cars using factory scan tools.
- Kept up-to-date on changing technology through continuing education courses provided by manufacturers.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Attended technical training courses when available to increase knowledge base.
Skills
- Client Needs Assessment
- Continuous Improvement
- Task Prioritization
- Goal Setting
- Sales Techniques
- Relationship Building
- Team Collaboration
- Time Management Abilities
- Self Motivation
- Problem-Solving Aptitude
Achievements
- YTD individual revenue $295,000. Overall territory revenue $512,000
- Increased yearly individual revenue 77% from $166,000 in 2024
- Maintained average sales opportunity loss at 1% YTD
- Quality success rate of sales at 100% since 2024 with no arbitration losses
Accomplishments
Arizona Automotive Institute - Phoenix Arizona
Associate of Applied Science in Automotive Technology
Learn@Cox
Future Leaders Program
Working at the Speed of Trust
Find Out Why: The Key to Successful Innovation
Self Leadership
Making High Quality Decisions
Manheim Riverside
Bi annual Cox Automotive Field Services Inspection Training
Timeline
Client Solutions Specialist
Manheim, Cox Automotive Inc
10.2020 - Current
ASE Certified Technician
San Carlos Auto Service
01.2014 - 10.2020
Automotive Technician
Franchise and Independent Facilities
09.2001 - 01.2014