Joshua Requena
San Antonio,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Service Advisor
Gunn Chevrolet
12.2023 - 04.2024
- Create repair order as per customer concerns/requests and dispatch work to technicians for repair to be completed
- Test drove vehicles to ensure repairs were properly completed before releasing vehicles to customer
- All while keeping all customers up to date on status of vehicles in shop, maintaining a near perfect CSI (customer service index), and hitting monthly sales goals.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Service Advisor
World Car Kia/Mazda
06.2023 - 12.2023
- Similar duties and responsibilities as Gunn Chevrolet.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Automotive Technician
Echo Park Automotive
12.2022 - 06.2023
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Automotive Technician
Mercedes-Benz
04.2022 - 12.2022
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Completed customer orders and warranty services according to manufacturer specifications.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Automotive Technician
Bluebonnet Ford Lincoln
02.2020 - 04.2022
- Received repair orders from dispatch with customers concerns/requests and perform maintenace in a timely and efficient manner while implementing a process to ensure all vehicle were properly cared for with no mistakes.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
- Suggested additional services to customers in order to meet upsell goals.
- Kept shop areas neat, clean, and free of safety hazards.
Procurement Specialist
Alamo Area Council Of Governments
02.2019 - 02.2020
- Reviewed bids under supervision of direct manager for third party contracting
- Managed a mobile device management system of over 300 employee phones
- Managed the switch from Verizon to Sprint on over 300 employee phones
- Managed the inventory of every item in the building over 500$ as well as every vehicle for Alamo Regional Transit
- Main point of contact for third party phone company
- Main point of contact for third party IT company and managed the issuing of laptops and phones for all new hires of AACOG
- Ensured all company mail was sorted for incoming and outgoing.
- Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.
- Oversaw inventory control, accounting, and supply reports.
- Collaborated with cross-functional teams to develop project-specific procurement plans, aligning strategies with overall business objectives.
- Established relationships with vendors and suppliers to streamline procurement operations.
Education
High School Diploma -
Judson Learning Academy
San Antonio, TX06.2016
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Problem-Solving
- Safety awareness
- Engine repair
- Changing tires
- Hand and power tools
- Replacing parts
- Troubleshooting skills
Awards
- I have been awarded at prior auto shops for most expeditious and proficient weeks of any technician.
- I have been acknowledged for best customer service index reviews at prior dealerships as a service advisor.
Timeline
Service Advisor
Gunn Chevrolet
12.2023 - 04.2024
Service Advisor
World Car Kia/Mazda
06.2023 - 12.2023
Automotive Technician
Echo Park Automotive
12.2022 - 06.2023
Automotive Technician
Mercedes-Benz
04.2022 - 12.2022
Automotive Technician
Bluebonnet Ford Lincoln
02.2020 - 04.2022
Procurement Specialist
Alamo Area Council Of Governments
02.2019 - 02.2020
High School Diploma -
Judson Learning Academy
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