Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Reyna

Lakeland

Summary

Dynamic Sales Specialist and Emerging Business Leader with a proven track record at Lowe’s Home Improvement, excelling in customer service, negotiation, and data-driven sales strategies. Adept at supply chain management, lead tracking, and issue resolution, ensuring operational efficiency, and revenue growth. Experienced in power equipment, plumbing, fencing, brickwork, painting, and trimming, providing technical expertise to support customer needs, and drive sales. A natural leader, with experience mentoring teams, coordinating projects, and fostering collaboration to achieve business objectives. Passionate about continuous improvement, innovation, and delivering exceptional results in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Specialist

Lowes Home Improvment
lakeland
05.2022 - Current
  • Calculated production, delivery, and installation costs to provide customers with accurate quotes.
  • Established processes for tracking leads from initial contact through closure of sale.
  • Tracked competitor activities, products, services, and prices.
  • Negotiated deals and handled complaints or objections.
  • Provided technical support to customers regarding product features and usage.
  • Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reset store displays for special events and seasonal merchandise changes.

Cook Trainer

Chick-fil-A
lakeland
08.2020 - 12.2022
  • Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
  • Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question, and investigate.
  • Tracked inventory levels of food supplies needed for daily operations.
  • Mentored trainees to ensure they had the skills needed to work independently as a cook.
  • Provided guidance on menu items or recipe changes when requested by management.
  • Supervised advanced student work from both independent and group projects.
  • Demonstrated proper knife handling techniques, food preparation, presentation, cooking methods, safety measures and sanitation standards.
  • Performed regular maintenance checks on kitchen equipment to ensure safe operation.
  • Promoted advancement of professional skills for securing certification, employment, leadership development and financial literacy.
  • Organized and conducted orientation sessions to introduce new employees to restaurant policies and procedures.
  • Encouraged team building activities among cooks to promote better communication within the kitchen.

Customer Care Representative

Urban Air
Lakeland
01.2021 - 03.2022
  • Prepared customer reports by gathering data collected during customer interactions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Bachelor of Arts - Supply Chain Management

Polk State College
Winter Haven, FL
08-2026

Associate of Arts - Business And Managerial Economics

Polk State College
Winter Haven, FL
08-2024

High School Diploma -

Polk State College
Winter Haven, FL
05-2022

Skills

  • Supply chain management
  • Inventory control
  • Data analysis
  • Customer service
  • Team collaboration
  • Negotiation techniques
  • Forklift operator certification
  • Workplace safety
  • Logistical support
  • Continuous improvement
  • Physical strength
  • Safety awareness
  • Organizational skills
  • Workplace cleanliness

Certification

  • fork lift certification
  • reach truck certification
  • ballymore certification

Timeline

Sales Specialist

Lowes Home Improvment
05.2022 - Current

Customer Care Representative

Urban Air
01.2021 - 03.2022

Cook Trainer

Chick-fil-A
08.2020 - 12.2022

Bachelor of Arts - Supply Chain Management

Polk State College

Associate of Arts - Business And Managerial Economics

Polk State College

High School Diploma -

Polk State College

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Joshua Reyna