Joshua Rice
Liberty,MO
Summary
Dedicated Maintenance Technician with strong expertise in facility maintenance and emergency repair. Specializes in enhancing operational efficiency through analytical problem-solving and effective team leadership. Ensures timely resolutions and high-quality service delivery while upholding safety and compliance standards.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Acellus Academy
Kansas City, Missouri
08.2024 - Current
- Diagnosed mechanical issues in machinery and equipment, implemented solutions that improved operational reliability.
- Conducted routine maintenance on electrical and plumbing systems to ensure functionality.
- Performed preventive maintenance tasks, including lubrication and cleaning of machinery.
- Operated hand tools and power equipment safely while completing various repairs.
- Responded promptly to maintenance requests from building occupants, achieving high satisfaction through timely resolutions.
- Collaborated with team members to enhance maintenance processes and operational efficiency.
- Maintained accurate records of service schedules and all performed repairs.
- Trained junior technicians on best practices and safety protocols, enhancing team competency in equipment handling.
Benefit Program Technician
State Of Missouri
Kansas City, Missouri
01.2024 - 08.2024
- Processed benefit program applications and verified eligibility, ensuring compliance with documentation requirements.
- Ensured accuracy of applicant information by thorough verification of required documents.
- Maintained accurate client interaction records and program documentation, supporting regulatory compliance.
- Utilized software systems to track application status and monitor case progress effectively.
- Coordinated with departments to ensure timely and accurate processing of applications and payments.
- Collaborated with team members to enhance application processing workflows and efficiency.
- Reviewed policy changes and communicated updates to clients regarding benefits effectively.
- Addressed client inquiries about benefit options and requirements through various communication channels.
Conductor
Union Pacific
Kansas City, MO
01.2004 - 01.2024
- Conferred with engineers to plan regular repairs and necessary maintenance stops.
- Verified accuracy of timekeeping instruments with engineers to depart on time.
- Performed emergency and regular maintenance on rail cars and trains during, before and after trips to optimize functionality.
- Operated trains adhered to route plans and maintained operations and repair schedules.
- Arranged removal of defective cars from trains at stations or stops.
- Operated controls to activate track switches and traffic signals.
- Used hand signals to alert engineers of emergencies, stops or starts, train movement and general directions.
- Observed yard traffic to determine track availability to accommodate inbound and outbound traffic.
- Communicated with dispatchers regarding trains' routes, timetables, and cargoes.
- Coordinated holidays, events, and seasonal plans to ensure smooth operations.
- Motivated members to provide first-rate performances by applying honed skills and experience.
- Ensured adherence to strict deadlines for freight delivery and passenger arrival.
- Produced daily reports, switch lists and train orders.
- Ensured safe train movements and guided rail cars through clear communication.
- Inspected switches on a daily basis.
- Observed train movement to ascertain functionality.
- Managed railcar loading, unloading, and switching.
- Interpreted various signals to start, stop and back-up train or set and release air brakes.
- Coupled air brakes and electrical connections between trains.
- Executed instructions provided by train dispatchers.
- Directed crew members by employing flag or hand signals, lanterns, and radio communications.
- Enforced company policies, answered coworkers' questions, and trained new personnel.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Served as liaison between certain departments to implement new improvement plans and changes.
- Monitored communications calendars and deadlines to adhere to deadlines.
- Resolved customer concerns calmly and effectively to maintain positive interactions.
- Documented conversations with customers to track requests, problems, and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Uphold strict quality control policies and procedures during customer interactions.
Heavy Equipment Mechanic/Operator
Independent tractor
Topeka, KS
05.1995 - 01.2004
- Operated front end loader to move dirt and different base materials.
- Performed pre-shift and post-shift equipment inspections and completed all reports accurately to support company policy.
- Operated excavators and other construction equipment to properly grade land.
- Employed heavy equipment operation best practices resulting in minimal complaints or incidents.
- Promoted company's strict safety protocols for operation of machinery to reduce accidents and injuries.
- Transported materials around construction sites to work locations.
- Maintained up-to-date knowledge on daily equipment and attachments used in operations.
- Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
- Maintained machinery by repairing and replacing broken and malfunctioning components.
- Helped warehouse staff by unloading trucks and using heavy equipment to properly stock merchandise.
- Inspected and repaired equipment to maintain durability and optimal performance.
- Completed jobs operating backhoes, bulldozers, and track/wheel loaders on a regular basis with advanced skill.
- Multitasked on heavy equipment to streamline project completion time and maintain workflow efficiency.
- Performed grading and shaping land for building and finishing purposes.
- Recorded material and equipment usage, completing production log entries to ensure accurate tracking and reporting.
- Coordinated machine operations with other site personnel to keep materials moving smoothly and prevent accidents.
- Took care to locate and stake critical underground utilities prior to beginning work.
- Monitored health and safety behaviors to identify and correct deficiencies.
- Demolished structures, removed plants or trees, and cleared property of debris using heavy equipment to prepare sites for new construction.
- Maintained equipment on-site with regular maintenance and repairs.
- Operated equipment to remove debris, snow or other equipment from streets and work areas.
- Maintained equipment and made emergency or scheduled adjustments.
- Loaded and transported dirt, rocks, equipment, and materials across construction sites to ensure project progress.
- Adjusted throttles, switches, and pedals to operate bulldozers, trench excavators, road graders or backhoes.
Education
High School Diploma -
Santa Fe Trail High School
Carbondale, KS05.1995
Some College (No Degree) - General Studies
University of Nebraska Omaha
Omaha, NESkills
- Locomotive inspection
- Emergency repair expertise
- Uncoupling techniques
- Facility maintenance
- Routing optimization
- PTC systems knowledge
- RFID technology
- Documentation management
- Computer proficiency
- Analytical thinking
- Problem-solving
- Motivational leadership
- Team leadership
- Conflict resolution
- Interpersonal skills
- Active listening
- Problem-solving
Certification
- Conductor License, current
- Remote Control Operator License, current
Timeline
Maintenance Technician
Acellus Academy
08.2024 - Current
Benefit Program Technician
State Of Missouri
01.2024 - 08.2024
Conductor
Union Pacific
01.2004 - 01.2024
Heavy Equipment Mechanic/Operator
Independent tractor
05.1995 - 01.2004
High School Diploma -
Santa Fe Trail High School
Some College (No Degree) - General Studies
University of Nebraska Omaha