Joshua Rich
Lumberton,TX
Summary
Passionate and TEFL-certified ESL teacher with a history of connecting with students from various backgrounds. Dedicated to aiding English language learners and creating positive educational environments. Experienced in teaching and tutoring children and adults using effective methodologies and cultural awareness. Always pursuing professional development. Additionally, having strong customer service skills and experience in medical and business administration. Currently seeking remote roles in teaching, customer service, medical administration, or business administration to apply diverse skills and commitment to excellence.
Overview
7
7
years of professional experience
Work History
ESL Teacher
English Professional - Global Language Institute
2023.08 - 2024.07
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students' overall communication skills in English.
- Enhanced students' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive group classroom activities.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Developed and taught ESL curriculum to improve students' conversational abilities.
TEACHING ASSISTANT AND SUBSTITUTE TEACHER
REGINA HOWELL ELEMENTARY SCHOOL
2020.07 - 2023.05
- Demonstrated proficient classroom management skills and delivered clear and concise instruction, adeptly adapting to situations that required immediate attention
- Taught lessons to students based on curriculum
- Engaged in effective communication with parents and fellow educators, providing regular updates on student progress in a supportive and interactive manner
- Assumed responsibility for grading all quizzes assigned by long-term teachers, ensuring completion of 100% of assessments with accuracy and attention to detail
- Oversaw pop quizzes, material exams, and standardized tests to assess performance of students
- Completed documentation of attendance, grades, and performance to maintain complete records
- Instructed, tutored, and mentored individual students to maximize their potential
- Helped teachers with lesson plan development, class preparation, and student mentoring
- Partnered with teachers to plan and execute lessons following school curriculum, objectives, and philosophies.
MEDICAL ADMINISTRATIVE ASSISTANT - EVV COORDINATOR
SPINDLETOP CENTER - BEHAVIORAL HEALTH
2020.09 - 2022.11
- Audited medical records to identify and correct deficiencies, ensuring accurate data
- Performed volume data entry, inputting patient records into medical systems
- Maintained detailed administration and office procedures for improved accuracy and efficiency
- Examined data to detect errors and discrepancies
- Researched missing and outdated information to maintain updated records
- Scheduled meetings, conferences, and appointments
- Assessed clients and their families and documented information for records and analysis.
Customer Service Administrative Assistant
CLEAN SWEEP
2017.04 - 2020.08
- Provided excellent data entry and record-keeping abilities, utilizing software like Microsoft Excel or CRM systems for accurate and organized data management
- Showed skilled calendar management, scheduling meetings, and coordinating appointments using Microsoft Outlook and Google Calendar tools
- Displayed strong written and verbal communication skills, with experience in drafting emails, preparing reports, and interacting with clients, employees, and stakeholders
- Displayed efficient office management, including coordinating schedules, handling correspondence, managing budgets, and maintaining office supplies.
- Handled escalated customer complaints with professionalism and diplomacy, resulting in satisfactory resolutions for both company and client.
- Contributed to increased sales revenue by up-selling additional products or services during customer interactions when appropriate.
- Organized client files electronically for easy retrieval during future customer interactions or audits.
Education
DIPLOMA OF HIGHER EDUCATION - ENGLISH LANGUAGE AND LITERATURE
Alison Learning
Beaumont, Texas07.2023
DIPLOMA OF HIGHER EDUCATION - TEACHING SKILLS FOR EDUCATORS
Alison Learning
Beaumont, Texas07.2023
TEFL/TESOL CERTIFICATE -
ESL International TEFL Academy
Chicago, Illinois05.2023
Bachelor of Arts - English Language And Literature
Lamar University
Beaumont, TX05.2023
Skills
- Working knowledge of Spanish and German
- ESL lesson planning
- Proficient with Microsoft Office 365
- Classroom management
- Online tutoring
- In-person tutoring
- Flexible and Adaptable
- Differentiated instruction
- Testing and grading
- Curriculum development
- Customer Service
- Critical Thinking
- Client Relations
- Conflict Resolution
Personal Information
- Date of Birth: 07/30/96
- Gender: Male
- Nationality: American
Additional Experience and Activities
- NHCPS CPR, AED, and First Aid Certified - July 2023
- Volunteer English tutor for Lamar University students - 2018-2019 and 2019-2020 school years
- English tutor for Regina Howell Elementary students - 2020-2021, 2021-2022, and 2022-2023 school years
- Volunteer ESL Tutor for ENGin Program 2023-2024
Timeline
ESL Teacher
English Professional - Global Language Institute
2023.08 - 2024.07
MEDICAL ADMINISTRATIVE ASSISTANT - EVV COORDINATOR
SPINDLETOP CENTER - BEHAVIORAL HEALTH
2020.09 - 2022.11
TEACHING ASSISTANT AND SUBSTITUTE TEACHER
REGINA HOWELL ELEMENTARY SCHOOL
2020.07 - 2023.05
Customer Service Administrative Assistant
CLEAN SWEEP
2017.04 - 2020.08
DIPLOMA OF HIGHER EDUCATION - ENGLISH LANGUAGE AND LITERATURE
Alison Learning
DIPLOMA OF HIGHER EDUCATION - TEACHING SKILLS FOR EDUCATORS
Alison Learning
TEFL/TESOL CERTIFICATE -
ESL International TEFL Academy
Bachelor of Arts - English Language And Literature
Lamar University
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