Joshua M Richards

Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

Opened the Tavern portion of the Hotel and helped to fine tune the use of our Library area and restaurant for special events.
Cross-trained employees for other jobs within business, increasing job skills and productivity.

Educated servers and support staff on menu, memorization strategies and how to convey information clearly.

Created new systems for cleanliness and efficiency throughout daily service.

Developed rapport with local guests and assisted in generating repeat business by providing exceptional customer service.

Strived to elivate the level of service across the board from presentation to rapport.

Opened multiple venues at newest location.

Oversaw training of all front of house staff.

Day to day operations, scheduling, and financials.

Hired to create downstairs space and outside venue for San Gennaro festival.

Consulted with chef from El Bulli on wine pairings.

Overhauled staffing and wine list for new restaurant.

High volume Michelin Star steakhouse and French culinary training.

Inventory and beverage financials for all 3 venues.

Created sake and wine classes/courses which resulted in higher margins in main restaurant.

Opened restaurant and adapted training manuals for New York locations.

In charge of training all front of house staff including managers.