Joshua Rivera
Summary
- Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 3 years of experience. Market-savvy and performance-driven with a motivational leadership style focused on maximizing team contributions and performance.
- Agile and adaptable staff leader with a stellar work history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with a diplomatic communication style focused on maximizing engagement and satisfaction.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Key Holder/Manager
Rocky's Ace Hardware
12.2020 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Processed cash, credit, debit, and check payments.
- Kept store clean and organized to provide shoppers with a pleasant experience.
- Opened inventory boxes and restocked shelves.
- Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked down clearance items and relocated merchandise to proper store areas.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
No Degree - Automotive Technology
Quinsigamond Community College
Worcester, MA12.2023
High School Diploma -
Doherty Memorial High School
Worcester, MA05.2020
Skills
- Time Management
- Managing Inventory Stock
- Customer Inquiries
- Goal Attainment
- Good Communication Skills
- Managing Customer Needs
- POS Inventory System Operation
- Manage Employees
- Handling Complaints
- Cycle Counts and Audits
- Staff Coaching and Training
- Organize Inventory
- Store Reset and Recovery
- Cash Handling and Reconciliation
- Store Layouts
- Computer Literacy
Accomplishments
- Earned “Employee of the Month” multiple times
- Supervised team of 9 staff members at one time
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed forklift driver
- Engineering Certificate
Languages
Spanish
Native or Bilingual
Timeline
Key Holder/Manager
Rocky's Ace Hardware
12.2020 - Current
No Degree - Automotive Technology
Quinsigamond Community College
High School Diploma -
Doherty Memorial High School
- Licensed forklift driver
- Engineering Certificate
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