Joshua Rivera

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed efficient cash register operations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

I was a supervisor at this location for two years.

During my time here I oversaw a team of 15 employees. My job included speaking over the phone with customers confirming bookings as well as planning events and adjusting details within their bookings. I also hosted events, catered to whatever serving needs and supervised their children while it was time to play. My job also entailed opening and closing procedures where I completed tasks in a checklist. As for supervising workers I assigned each employee with a task everyday where they can remain productive.