Joshua Rivera
Springfield,MA
Summary
Adept at critical thinking and detail-oriented organization, I significantly enhanced client support at Key Program, ensuring safety and well-being. Skilled in multitasking, I also excelled in maintenance at BMW of West Springfield, showcasing my technical proficiency and commitment to excellence. My approach consistently leads to improved outcomes and client satisfaction, leveraging conflict resolution techniques and professional boundaries.
Overview
6
6
years of professional experience
Work History
Residential Caseworker
Key Program
Springfield, MA
02.2024 - Current
- Managed medication administration according to protocol.
- Ensured resident well-being through consistent emotional and physical support.
- Supervised activities such as meals, recreational activities, and outings for assigned clients.
- Ensured that all safety protocols were followed at all times when caring for residents.
Maintenance Technician
BMW of West Springfield
West Springfield, MA
07.2020 - 02.2024
- Performed maintenance services including oil changes, brake fluid flushes, tire replacements, brakes, spark plugs, alignments, etc
- Developed in-depth understanding of ISTA
- Evaluated, diagnosed, and repaired BMW engines
- Operated special tools, instruments, and equipment safely
- Pursued frequent opportunities to further enhance maintenance and repair skills
Cashier + Sales Floor Associate
Kmart
Holyoke, MA
06.2019 - 01.2020
- Provided excellent service and attention to customers when face-to-face or throughout phone conversations
- Helped customers return/exchange unwanted items + pay bills such as credit card and home bills at the service desk
- Recovery + maintenance throughout the entire store
- Performed various customers service duties as necessary directed by supervisor
Education
Diploma -
Longmeadow High School
Longmeadow, MA06.2019
Diploma -
Porter and Chester Institute
Chicopee, MA07.2020
Skills
- Detail-Oriented Organization
- Critical Thinking Skills
- Skilled in Managing Multiple Tasks
- Maintaining Professional Boundaries
- Client-Centered Support
- Conflict Resolution Techniques
Languages
- English
- Spanish
Primary Assets
- Strong work ethic
- Motivated to learn/further automotive experience with BMW brand
- Readiness to fulfill daily work duties
- Maintain organized, clean and safe work areas with diligent attention to important details
Timeline
Residential Caseworker
Key Program
02.2024 - Current
Maintenance Technician
BMW of West Springfield
07.2020 - 02.2024
Cashier + Sales Floor Associate
Kmart
06.2019 - 01.2020
Diploma -
Longmeadow High School
Diploma -
Porter and Chester Institute
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