JOSHUA ROARK
Johnson City,TN
Summary
An Information Technology Professional with a degree in Management Information Systems and 4 years of experience in a manufacturing organization, 9 years in a healthcare environment, 9 years in an education environment, and business owner for 3 years. (working with many different personalities and generations) Career of diverse working environments including interactions across multiple types of industries. Methodical IT Administrator with [Number] years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent [Type] operations. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. [Number] years of progressive IT experience. Seasoned System Administrator with [Number]-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
IT Administrator
Providence Academy
09.2015 - Current
- I managed a Microsoft 365 integration
- I worked with a team migrating email from Microsoft Exchange to Exchange Online
- I created security strategies for credentialing
- I made plans created and implemented process for exporting emails and files of employees no longer at the school
- I support 120+ faculty and staff members along with approximately 400 students maintaining approximately 275 machines, printers, and other devices along with troubleshooting issues daily
- I created and implemented a trouble ticket system using Visual Studio and SQL Server.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Promoted a collaborative work environment by facilitating knowledge sharing sessions among the IT team members for continuous improvement initiatives.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Established strict access controls based on role-based policies, enhancing organizational compliance standards.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
- Developed custom automation scripts for routine tasks to save time and reduce manual errors in daily operations.
- Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
- Implemented desktop imaging strategies that expedited new employee onboarding process thereby minimizing downtime.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Designed staffing plans for newly opened [Type] locations, organizing hiring and training scenarios to verify availability of competencies at each facility.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Monitored server performance using advanced diagnostic tools leading to proactive identification of potential bottlenecks before impacting operations negatively.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Assessed business requirements to forecast annual budgetary operational costs.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Evaluated emerging technologies and provided strategic recommendations to senior leadership for potential adoption in support of business objectives.
- Installed and configured network printers and other peripheral devices.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Designed and evaluated WAN and LAN connectivity technologies.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Devised scripts and automation tools to improve system efficiency.
- Evaluated software products to determine compatibility with existing systems.
- Developed and documented network policies, procedures and standards.
- Analyzed network traffic and performance metrics to optimize system performance.
- Researched and recommended new technologies and strategies for improving system performance.
- Identified and resolved network congestion issues and bottlenecks.
- Performed network security design and integration duties.
- Implemented and maintained virtual private networks.
- Led server infrastructure development, quality assurance, staging and production systems.
1099 Consultant
Remote healthcare consultant
04.2015 - 09.2015
Consultant
e4 Services, LLC
06.2012 - 04.2015
- Senior Report Writer using Crystal Reports and SQL Stored Procedures for a number of corporate healthcare clients across the country
- Conducted a number of meetings between different departments and clinical leaders to assess needs and create a solution to meet the needs.
IS Business Systems Analyst III
Mountain States Health Alliance
12.2009 - 06.2012
- Lead Report Writer using Crystal Reports and SQL Stored Procedures for Siemens Soarian Clinical Application (Application where clinicians chart and order procedures)
- Worked with other teams for integrated testing and transferring data to other systems
- Worked as help desk assist for healthcare staff for variety of troubleshooting needs
- Provided assistance during all system upgrades.
Systems Programmer/Analyst
Cummings Signs Incorporated
10.2005 - 12.2009
- Primarily responsible for operating and maintaining a CRM System that interfaced with a Linux mainframe package
- Also provided additional intracompany programming and technical support as requested
- Functioned as a help desk and technical support provider for hardware and software issues for all company locations.
Education
BS in Business Administration - Management Information Systems
Tennessee Technological University
05.2005
General Studies - Pre Engineering
Walter’s State Community College
05.2001
Skills
- Hardware troubleshooting
- System Security
- Remote Support
- Virtualization Technologies
- Network Administration
- Information Security
- Software Installation
- Database Administration
- Server Management
- Backup solutions
- Help Desk Management
- IT Asset Management
- Configuration Management
- Disaster Recovery
- IT Infrastructure
- Mobile Device Management
- Incident Management
- Data Management
- Hardware Installation
- Program installations
- User Support
- Network Firewall Management
- Workstation Maintenance
- Virtual Machine Operation
- Permissions and Access Control
- Decision-Making
- Self Motivation
- System Upgrades
- Hardware knowledge
- Virus Protection
- Software Management
- VPN configurations
- Network Security
- User Training
- LAN and WAN control
- Data Backup
- New Technology Integration
- Testing and Quality Assurance
- Infrastructure Planning
- Product Development
- IP Addressing and Subnetting
- Technical Troubleshooting
- System Testing
- Team Collaboration
- Resource Allocation
- IT best practice framework expertise
- End point configurations
- Server Event Logging
- Startup and Shutdown Management
- Firewall Management
- Systems Due Diligence
- Connectivity Resolution
- Bandwidth Evaluations
- Parts Inventory Management
- Cisco router and switch security
- WAN Acceleration technologies
- Analytical and Methodical
- SSP
- IPv6 technologies
- Servers expertise
Leadership Experience
- Mentoring students, 2015, current, Aid in their technology interests
- Middle School Girls’ Head Coach, 2024, Softball
- Coaching students, 2015, current, Grades Pre k thru 12 in multiple sports
- Small group leadership, 2005, current, Local church
- Foster and adoptive parent, 2012, 2014
Communication Skills
Excellent communication skills enable me to collaborate with clients and cross-functional? teams to deliver high-quality results.
Training
- Codestock
- Sharp security luncheon
Leadership Involvement
2015-current Mentoring students to aid in their technology interests
2024 Middle School Girls’ Head Coach, Softball
2015-current Coaching students from grades Pre k thru 12 in multiple sports
2005- current Small group leadership at local church
2012-2014 Foster and adoptive parent
Timeline
IT Administrator
Providence Academy
09.2015 - Current
1099 Consultant
Remote healthcare consultant
04.2015 - 09.2015
Consultant
e4 Services, LLC
06.2012 - 04.2015
IS Business Systems Analyst III
Mountain States Health Alliance
12.2009 - 06.2012
Systems Programmer/Analyst
Cummings Signs Incorporated
10.2005 - 12.2009
BS in Business Administration - Management Information Systems
Tennessee Technological University
General Studies - Pre Engineering
Walter’s State Community College