Joshua Robbins
Spartanburg,SC
Summary
Retail management professional with experience at Ingles Markets. Proven track record in enhancing customer satisfaction and reducing waste through effective team leadership and strategic inventory management. Skilled in scheduling and fostering high-performance teams, consistently achieving sales and profit targets while maintaining a welcoming environment.
Overview
12
12
years of professional experience
Work History
Produce Manager
Ingles Markets Inc
Duncan, SC
11.2019 - Current
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Store Manager
Hobby Lobby
Spartanburg, SC
07.2013 - 11.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Chesnee High
Chesnee, SC05.2010
Skills
Retail management
Inventory
Perishable manager
Customer service
Scheduling
Key holder
Ordering
Timeline
Produce Manager
Ingles Markets Inc
11.2019 - Current
Assistant Store Manager
Hobby Lobby
07.2013 - 11.2019
High School Diploma -
Chesnee High