Joshua Roberts
Grand Forks,ND
Summary
Driven professional with a proven track record at IHOP, excelling in cooking, customer service, and team leadership. Skilled in enhancing food quality and safety, reducing waste by implementing efficient practices, and boosting customer satisfaction through prompt resolution of complaints. Demonstrated ability to improve operational performance and maintain high sanitation standards, fostering a positive and productive work environment.
Overview
7
7
years of professional experience
Work History
Cook/Restaurant Server
IHOP
03.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Trained and supervised cooking staff to expertly meet daily needs.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Adjusted recipes based on ingredient availability or customer request.
Assistant Manager
McDonald's
04.2017 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate of Arts - Business Management
Everest University - Tampa
Tampa, FL01.2011
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Strong attention to safe food handling procedures
- Supply Restocking
- Sanitation
- Kitchen equipment operation and maintenance
- Food Waste Reduction
- Performance Improvement
- Food plating and presentation
Additional Information
References
General Manager of IHOP Marvin Fraction-701-213-5178
Kitchen Manager of IHOP Aubrey Johnson- 701-772-3282
Family acquintance Michelle Passmore- 701-740-4185
Timeline
Cook/Restaurant Server
IHOP
03.2023 - Current
Assistant Manager
McDonald's
04.2017 - 06.2019
Associate of Arts - Business Management
Everest University - Tampa