Joshua Robertson

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
• Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
• Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
• Consulted with customers to assess needs and propose optimal solutions.
• Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
• Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
• Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
• Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
• Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
• Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
• Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
• Improved overall project quality by reviewing work diligently before submission to the client for approval.
• Analyzed user feedback to gather input and identify areas required for improvement.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Generated reports detailing findings and recommendations.
• Evaluated customer needs and feedback to drive product and service improvements.
• Created and managed project plans, timelines and budgets.
• Developed effective improvement plans in alignment with goals and specifications.
• Conducted regular reviews of operations and identified areas for improvement.
• Gathered, organized and input information into digital database.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Maintained database systems to track and analyze operational data.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Collected, arranged, and input information into database system.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Devised and implemented processes and procedures to streamline operations.

Had to take time for rehabilitation after tearing my shoulder out with my previous employer. I also needed to test myself to see what my new limits were going to be.

· Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.

· Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.

· Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.

· Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.

· Established successful procedures for day-to-day operations and long-term planning.

· Collaborated with architects, engineers, and contractors to achieve seamless project execution.

· Mentored junior staff, leading to increased productivity and improved teamwork throughout the organization.

· Maintained safety onsite and upheld all OSHA regulations by using positive and disciplinary action.

· Evaluated subcontractor performance regularly, ensuring adherence to contract requirements and maintaining accountability throughout the lifecycle of each project.

· Stepped up during supervisor’s absence to answer questions and delegate project tasks to employees.

· Incorporated innovative construction techniques into projects, resulting in improved efficiency and overall quality of workmanship.

· Managed diverse number of workers when performing duties in line with local and national building codes in construction.

· Monitored budgets and expenditures to maintain fiscal responsibility.

· Negotiated contracts with vendors, resulting in cost savings and stronger relationships with suppliers.

· Prepared and submitted reports on job progress and safety conditions to upper management.

· Assisted in recruiting and hiring new construction and extraction workers.

· Supervised training of new construction and extraction workers on safety practices and procedures.

· Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

· Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.

· Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.

· Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.

· Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.

· Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.

· Achieved significant improvements in project quality by establishing rigorous quality control processes.

· Improved stakeholder satisfaction with detailed project updates and initiative-taking issue resolution.

· Achieved prominent levels of team engagement and morale by promoting collaborative and inclusive work environment.

· Verified quality of deliverables and conformance to specifications before submitting to clients.

• Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
• Maintained a safe working environment through adherence to safety protocols and regular site inspections.
• Ensured timely completion of projects with effective time management and prioritization of tasks.
• Checked equipment to determine if maintenance was required.
• Inspected completed work to verify quality standards and compliance with criteria.
• Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
• Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
• Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
• Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
• Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
• Reviewed project details to specify correct materials and equipment for job sites.
• Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
• Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
• Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
• Provided comprehensive training for new employees, ensuring their rapid integration into the team dynamic.
• Successfully mitigated risks associated with complex projects by conducting thorough risk assessments and implementing appropriate contingency plans.
• Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
• Implemented efficient work processes to boost overall productivity while reducing costs.
• Championed company values through consistent modeling of ethical behavior and adherence to corporate policies.
• Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
• Assisted in the recruitment process for new team members, selecting candidates who demonstrated aptitude for success within the organization.
• Facilitated seamless handovers between shifts by maintaining clear documentation of completed tasks and outstanding items requiring attention.
• Achieved deadlines consistently, planning resources effectively and adjusting priorities as needed.
• Elevated safety standards, conducting regular training sessions and safety audits.
• Reduced material waste significantly, implementing stringent inventory management and usage tracking systems.
• Ensured compliance with all regulatory requirements, conducting thorough audits and making necessary adjustments.
• Mitigated risk, identifying potential issues early and developing contingency plans.
• Streamlined communication between departments, establishing clear channels and protocols.
• Ensured project milestones were met, overseeing scheduling and execution of construction phases.
• Optimized equipment usage, scheduling regular maintenance and updates to prevent downtime.
• Achieved recognition for outstanding project management, delivering projects that consistently met all time, budget, and quality targets.
• Strengthened vendor relationships, ensuring consistent supply and quality of materials.
• Facilitated smooth project handovers, compiling comprehensive documentation and conducting detailed briefings.
• Enhanced team productivity by coordinating daily tasks and optimizing workflows.
• Improved client satisfaction with meticulous oversight of project requirements and quality standards.
• Developed robust quality control system, significantly reducing rework and customer complaints.
• Boosted operational efficiency, redesigning processes to eliminate bottlenecks and streamline tasks.
• Maintained high levels of workforce morale and engagement, organizing team-building activities and providing regular feedback.
• Promoted innovation, encouraging adoption of new technologies and methods to improve project outcomes.
• Fostered culture of continuous improvement, leading by example and encouraging innovative solutions.
• Enhanced team skills with targeted training programs, addressing gaps and fostering professional development.
• Negotiated with suppliers to secure materials at more favorable terms, impacting budget positively.
• Oversaw daily operations at site, keeping team production moving at optimal pace.
• Inspected equipment and tools used for safe operation.
• Trained workers in proper methods, equipment operation and safety procedures.
• Directed projects according to schedule and quality demands.
• Provided feedback to workers on job performance and safety procedures.
• Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
• Prepared and submitted reports on job progress and safety conditions to upper management.
• Developed and maintained positive relationships with clients and other stakeholders.
• Created and implemented plans to maximize efficiency of workers.
• Documented construction and extraction workers' hours, wages and other pertinent information.
• Sourced suppliers and purchased necessary materials for work.
• Supported construction and extraction workers to facilitate timely completion of projects.
• Established and enforced safety regulations, procedures and standards for construction and extraction workers.
• Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
• Investigated and reported on accidents, injuries and near-miss incidents.
• Supervised training of new construction and extraction workers on safety practices and procedures.
• Administered disciplinary actions to workers violating safety regulations and company policies.
• Devised and implemented safety protocols to reduce risks on construction and extraction sites.
• Communicated with stakeholders on job milestones.
• Assisted in recruiting and hiring new construction and extraction workers.