Joshua Robinson
Overview
24
24
years of professional experience
Work History
Project Manager
Alesig Consulting LLC
Seattle
11.2021 - 01.2024
- Recruitment – Postings and interviews
- HR support- counseling and new policies
- SOPs – editing, and production of new SOPs
- Benefit assistance
- Goal setting for managers and employees
- Operations support of Call Center Managers / Employees (over 40 people)
- Assisted with subcontractors both dedicated and non
- Worked on and support complaint department while working in tandem with county
- Employee training and growth
- Paratransit Subject Matter Expert
- Assisted with audits
- Participated and aided in Mystery Rider Program
Operations Manager
MV Transportation, Inc.
Seattle
08.2019 - 04.2021
- Recruitment assistance
- Benefit assistance
- Operations support of drivers and dispatchers
- Assisted with subcontractors both dedicated and non
- Braced complaint department while also aiding in training of the complaint process
- Helped with employee training
- Support of COVID transportation and Foodbank project
- Lend assistance for audits or any daily support
- OTP/AOTP analysis
- Aided in new employee orientation
- Subscription/template training
- Support employee commendations
- Helped facilitate service changes and policy/procedure implementation
- Emergency preparedness related to both COVID and protests
General Manager
MV Transportation, Inc.
Alsip
06.2017 - 08.2019
- Overall management and supervision of the Pace South Cook County Paratransit Services
- Management of vehicle operators, scheduling, safety, and dispatchers
- Subscription/template management and facilitation
- Oversee employee training
- Lend assistance for surveys, audits or any daily support
- Assist to decrease preventable accidents
- Oversee causes for missed trips
- Participate in monthly safety meetings in support of positive employee morale
- Support employee commendations and award recognition programs
- Run cut assistance
- Adverse weather preparation and policies
- Implementation of service changes and policy implementation
- Build relationships with community and agencies
- Oversee employee hiring and recruiting
- Review and approve divisional billing and budget requirements
- Complaint management
- Implement and management of action plans
- Report management and assistance with HBGs
Operations Manager
MV Transportation, Inc.
Niles
04.2015 - 06.2017
- Managed operations of Pace North Cook County Paratransit Services and shuttle services
- Oversaw the implementation and monitoring of Pace policy service updates and/or changes
- Monitored expenses to assure budget adherence
- Complaint management
- Participated and assisted with local community outreach programs
- Maintained communication with Pace staff
- Oversaw employee hiring
- Ensured vehicle operator support and monitoring
Dispatcher/Router/Scheduler/Scheduling Supervisor
MV Transportation, Inc.
Dallas
02.2012 - 04.2015
- Managed dispatch staff for the Dallas Area Rapid Transit (DART) Mobility Management paratransit contract
- Aided in Subcontractor management
- Assisted in creating standard operating procedures
- Monitored dispatch and reservations staffing levels
- Assisted with dispatch training
- Certification management
- Assisted with run cutting
- Aided with subscriptions and templates
- Payroll processing as needed
- Scheduled, trained and set up scheduling standards
- Conducted route reviews
- Implemented service changes
- Oversaw certification process
- Managed exclusion
- Trained and supported reservations agents
Dispatcher/Router/Scheduler/Scheduling Supervisor
MV Transportation, Inc.
Phoenix
10.1999 - 09.2012
- Dispatched to vehicle operators using a two-way radio and Trapeze software
- Handled breakdowns, emergencies, directions and no-shows
- Created routes for next day
- Assisted with run cuts and bids
- Answered phone calls from clients and answered any questions they might have concerning their trips
- Assisted new dispatcher training
- Assisted with holiday scheduling
- Managed subscriptions templates
- Managed no-shows and suspensions
- Assisted with software upgrades
- Provided technical assistance as needed
- Worked with other cities on passenger transfers and carriers
- Processed same day scheduling.
Dispatcher/Router
City of Glendale
Glendale
02.2002 - 12.2007
- Answered phone call from clients for trip booking
- Assisted with and route review
- Provided vehicle operator and emergency support
- Reconciled fare count
- Route recon
- Used a computer and two-way radios to dispatch to vehicle operators
- Managed all subscriptions and permanent trips
- Trained new dispatchers as needed
- Assisted with audits
Timeline
Project Manager
Alesig Consulting LLC
11.2021 - 01.2024
Operations Manager
MV Transportation, Inc.
08.2019 - 04.2021
General Manager
MV Transportation, Inc.
06.2017 - 08.2019
Operations Manager
MV Transportation, Inc.
04.2015 - 06.2017
Dispatcher/Router/Scheduler/Scheduling Supervisor
MV Transportation, Inc.
02.2012 - 04.2015
Dispatcher/Router
City of Glendale
02.2002 - 12.2007
Dispatcher/Router/Scheduler/Scheduling Supervisor
MV Transportation, Inc.
10.1999 - 09.2012
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