Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JOSHUA RODRIGUEZ

Newark,DE

Summary

Well-qualified familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

10
10
years of professional experience

Work History

Customer Service Administrative Assistant

LabCorp
New Castle, DE
12.2018 - 11.2021
  • Schedule appointments for patients
  • Processing bills and helping clients or customers if any questions may arise about their charges
  • Organizing files for billing, customer and client records, etc.
  • Directing visitors to a kiosk for check-in
  • Provide test information and test results for doctors' offices
  • Schedule specimen pickups for clients
  • Add and remove test

Customer Service

HBCS
02.2014 - 12.2018
  • Monitoring payments; following up with patients when payment lapses occur
  • Provided patients with EOB information
  • Inbound/Outbound calls.
  • Reviewed collection reports determining the status of collections and amounts of outstanding balances.
  • Counseled debtors on payment options and arranged installment agreements.

Customer Service

Capital One
03.2012 - 01.2014
  • Transfer money from different accounts
  • Quickly resolve customer issues and complaints that involved their bank accounts
  • Develop positive customer relationships.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
  • Met customer call guidelines for service levels, handle time, and productivity.

Education

No Degree -

Trident Technical College
Charleston, SC

Diploma - undefined

John F. Kennedy High School
2009

Skills

  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Inbound and Outbound Calling
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Administrative Assistant

LabCorp
12.2018 - 11.2021

Customer Service

HBCS
02.2014 - 12.2018

Customer Service

Capital One
03.2012 - 01.2014

No Degree -

Trident Technical College

Diploma - undefined

John F. Kennedy High School

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JOSHUA RODRIGUEZ