Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Joshua Rodriguez

Miami,FL

Summary

Results-driven and detail-orientated professional with a proven track record in providing seamless service in fast-paced environments. Possessing exceptional organizational skills, adept at multitasking, and proficient at elevating dining experiences. Seeking a attendant position to leverage strong communication abilities and a proactive approach in ensuring efficient daily operations while contributing to a dynamic team environment.

Overview

6
6
years of professional experience

Work History

Floor Manager

Rico Chimi
05.2022 - 09.2024
  • Assigned tasks to team members in accordance with their skillset.
  • Developed strategies for increasing sales productivity and profitability within the department.
  • Analyzed customer feedback data to identify areas of improvement in service quality.
  • Implemented cost-saving measures such as reducing labor costs without sacrificing quality of service.

Shift Leader

Ichiran
01.2021 - 04.2022
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Trained new employees on company policies, operational procedures, and customer service standards.

Office Manager's Assistant

Behrman Communications
01.2021 - 04.2022
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Server

Chef Adrianne's Vineyard Restaurant & Bar/Redfish by Chef Adrianne
07.2018 - 12.2020
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Education

Associate of Arts - Business Administration

Miami Dade College
Miami, FL
01-2018

Felix Varela Senior High School
Miami, FL
07-2014

Skills

  • Professionalism and Strong Work Ethic
  • Customer-orientated
  • Fluent in Spanish and English
  • Natural Leader
  • Dependable
  • Excellent Attention to Detail

Leadership Experience

  • Served as sole focal point of communication between management, staff, & patron.
  • On boarded & trained 20 temporary workers that became permanent employees.
  • Successfully prepared and executed a $20k event for Bath and Body Works.
  • Performed in 3 separate restaurant grand openings.

Timeline

Floor Manager

Rico Chimi
05.2022 - 09.2024

Shift Leader

Ichiran
01.2021 - 04.2022

Office Manager's Assistant

Behrman Communications
01.2021 - 04.2022

Server

Chef Adrianne's Vineyard Restaurant & Bar/Redfish by Chef Adrianne
07.2018 - 12.2020

Associate of Arts - Business Administration

Miami Dade College

Felix Varela Senior High School

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Joshua Rodriguez