JOSHUA RODRIGUEZ
DeLand
Summary
Results-driven professional with expertise in developing and implementing long-term policies to facilitate organizational change. Skilled in managing client relationships to enhance satisfaction and retention. Proficient in analyzing data trends and leveraging social media for effective online marketing strategies.
Overview
4
4
years of professional experience
Work History
Developer Support
Concentrix
Lake Mary
05.2025 - Current
- Provided technical support to developers by troubleshooting issues and resolving requests
- Managed and analyzed data logs to identify trends and improve processes
- Handled email tickets and customer inquiries efficiently and effectively
- Collaborated with cross-functional teams to develop and implement data solutions
- Ensured timely resolution of technical and administrative issues
- Optimized workflows to meet and exceed performance metrics. Analyzed complex datasets to identify trends and insights, providing actionable recommendations to development teams.
- Developed and maintained dashboards and reports to visualize key performance indicators for developers.
- Collaborated with engineering teams to understand data needs and implement data-driven solutions.
- Utilized SQL and other data manipulation tools to extract, transform, and load data for analysis.
Customer Service Representative
Chewy
FL
08.2024 - 03.2025
- Acquired good empathetic skills and communication skills including active listening in order to listen to customer's complaints and solve their problems.
- Created a good team spirit in the workplace through teamwork and cooperation as well as being supportive to other members to ensure that the team succeeds.
- Developed good relationships with customers through courtesy and understanding of their needs and concerns, thus making them happy with the services provided.
Sales Representative
T-Mobile
Orlando
02.2022 - 09.2023
- Learn information about my customers to know how to position different products to them.
- Knowledge on multiple operating systems ex. Apple, Android, Windows.
- Attain Monthly sales goals Activations, Upgrades and Accessory sales.
Customer Associate
Wawa
Orlando
03.2021 - 01.2022
- Helped the flow of customers as a cashier along with making sure I was giving and receiving the correct amounts.
- Giving great customer service to customers that enter our store along with maintaining a clean environment.
Education
I'm A Matriculant - Computer Science
University of Central Florida
Central Florida05-2027
Skills
- Microsoft Excel and Word
- Python programming
- Data analysis and collection
- SQL database management
- Network security practices
- Problem-solving techniques
- Customer service excellence
- Team development strategies
- Rapport building skills
Timeline
Developer Support
Concentrix
05.2025 - Current
Customer Service Representative
Chewy
08.2024 - 03.2025
Sales Representative
T-Mobile
02.2022 - 09.2023
Customer Associate
Wawa
03.2021 - 01.2022
I'm A Matriculant - Computer Science
University of Central Florida