Joshua Rojas
Fort Worth,TX
Summary
Dynamic Operations Manager with expertise in inventory management and customer service, honed at The Texas Shine. Enhanced workflow efficiency, boosting client satisfaction and generating repeat business. Proficient in CRM systems and problem-solving, with a proven track record in sales support and upselling. Excel in building strong relationships and driving operational success.
Overview
10
10
years of professional experience
Work History
Operations Manager
The TexasShine
04.2018 - 11.2025
- Managed daily operations including scheduling, routing, invoicing, and client communication.
- Performed bookkeeping duties: expense tracking, invoicing, financial recordkeeping.
- Monitored and replenished inventory of supplies, tools, and equipment.
- Tracked job progress, material usage, and maintenance schedules.
- Carried out physically demanding tasks involving lifting, equipment setup, and job-site work.
- Improved workflow efficiency to increase job turnaround time and client satisfaction.
- Built strong customer relationships, generating repeat clients and referrals.
Customer Service & Sales Representative
The Offer Arrow
02.2018 - 11.2021
- Assisted customers with inquiries, product details, and service recommendations.
- Performed inbound/outbound sales calls and met performance goals.
- Recorded customer data, tracked orders, and updated CRM entries.
- Used scripts, sales techniques, and follow-up strategies to increase conversion rates.
- Supported daily workflow by organizing tasks, managing communication logs, and scheduling follow-ups.
Server /Head Bartender
Chuy’s Restaurant
02.2016 - 04.2018
- Provided fast, friendly, and accurate customer service in a high-volume environment.
- Managed cash handling, POS transactions, and end-of-shift balancing.
- Prepared beverages, maintained bar stock, and ensured compliance with service and safety standards.
- Tracked inventory of bar supplies and coordinated restocking with management.
- Worked efficiently during peak hours, multitasking and prioritizing customer needs.
- Developed strong communication and teamwork skills in a fast-paced setting.
Education
High School Diploma -
Celebration HighSchool
Celebration, FLSkills
- Inventory Management & Cycle Counts
- Bookkeeping & Expense Tracking
- Order Processing, Shipping & Receiving
- Workflow & Task Management
- Customer Service & Communication
- Sales Support & Upselling
- Problem Solving & Time Management
- Microsoft Outlook, Excel, CRM Systems
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Manager
The TexasShine
04.2018 - 11.2025
Customer Service & Sales Representative
The Offer Arrow
02.2018 - 11.2021
Server /Head Bartender
Chuy’s Restaurant
02.2016 - 04.2018
High School Diploma -
Celebration HighSchool