Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joshua Roque

Pelham,AL

Summary

Driven by a results-focused approach, I excelled at Pollo Goyo by mastering time management and attention to detail, significantly enhancing customer satisfaction. My ability to adapt quickly and maintain high-quality standards showcases my dedication to excellence and professional growth. My skills in kitchen organization and customer service are proven by my track record of improving operational efficiency and fostering team collaboration.

Overview

7
7
years of professional experience

Work History

Line Cook

Pollo Goyo
01.2023 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.

Assistant Manager

Taziki's Mediterranean Cafe
03.2020 - 09.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

Line Cook

Vestavia Country Club
01.2018 - 12.2020
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.

Education

GED -

The Day Program
Alabaster, AL
08.2018

Skills

  • Time Management
  • Attention to Detail
  • Highly motivated
  • Cleaning and organization
  • Professional Attitude
  • Customer Service
  • Reliable and Trustworthy
  • Active listener
  • Problem-Solving
  • Kitchen Organization
  • Quality Control

Languages

Spanish
Native or Bilingual

Timeline

Line Cook

Pollo Goyo
01.2023 - Current

Assistant Manager

Taziki's Mediterranean Cafe
03.2020 - 09.2022

Line Cook

Vestavia Country Club
01.2018 - 12.2020

GED -

The Day Program

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Joshua Roque