Joshua Rosales
Middletown,NY
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Dunkin’
Middletown, USA
09.2023 - Current
- Enhanced cash handling, customer support, and time management in a fast-paced team setting while ensuring cleanliness and food safety standards. Achieved rapid yet accurate problem-solving for efficient and professional customer service. Maintained order accuracy and delivered fast, fresh service adhering to company expectations.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Implemented inventory control procedures to manage stock levels.
- Developed staff scheduling to optimize labor efficiency.
- Ensured high-quality customer service through team motivation and support.
- Conducted regular performance evaluations to enhance team productivity.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
Multi-Unit Manager
Wingstop
Middletown, USA
08.2021 - 09.2023
- Handled inventory management, ordering supplies, and maintaining cleanliness standards.
- Ensured compliance with brand standards at all stores.
- Serve Safe certified.
- Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
- Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
- Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
- Identified opportunities for cross-selling products across multiple locations.
- Collaborated with regional managers to ensure compliance with company policies and procedures in all units.
- Developed and implemented strategies to improve financial performance, customer service, and operational efficiencies across multiple locations.
- Analyzed sales data from individual stores to identify areas of improvement and develop action plans for growth.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Middletown High School
Middletown01.2023
Skills
- Strong leadership skills
- Quickly adapting to new environments
- Making others feel comfortable
- Problem solving
- Great time management
- Computer proficiency
- Communication skills
- Health Code Compliance
- Food Preparation
- Menu Memorization
- Food Running
- Crew Leadership
- Product cross-selling
- Cash Handling
- Cleaning
- Company standards
- Valid Driver's License
- Store Opening and Closing
- Flexible Schedule
- Product Promotion
Awards
High Honor Roll, 2016-2021
Languages
- Fluent in English
- Fluent in Spanish
Certification
- Servsafe (2023)
Timeline
Store Manager
Dunkin’
09.2023 - Current
Multi-Unit Manager
Wingstop
08.2021 - 09.2023
High School Diploma -
Middletown High School