Iraida Pavlova
Queens
Summary
I'm an organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments with years of experience in scheduling, over-the-phone triaging and maintaining HIPAA compliance.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
I & R Medical Services PC
12.2021 - Current
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with medical coding and billing tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
Office Assistant
Colony-X
01.2017 - 09.2021
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
- Purchased and maintained office supplies.
Public Relations Manager
Sem-Dan
07.2012 - 07.2015
- Contract negotiations and conclusions
- Supervised staff
- Customer relations and liaison with service provider
- Managed advertisement and sales
- Organized tours and services for clients
General Manager/Executive Director
VIP Tours
10.2007 - 04.2012
- Supervised staff
- Negotiating and concluding contracts with tour operators
- Customer relations
- Overlook projects and sales
- Organized future programs
Education
BBA/Masters - Service Management and Tourism
Pyatigorsk State Technological University
Associates - Hotel, Travel and Tourism
Borough of Manhattan Community College
02.2025
Skills
- Medical office administration
- Appointment management
- Letter preparation
- Records management
- HIPAA compliance
- Patient reception management
- Typing and filing
- Telephone etiquette
- Patient relations
- Workflow optimization
- Patient advocacy
- Check-in coordination
Languages
Ukrainian
Russian
English
Timeline
Administrative Assistant
I & R Medical Services PC
12.2021 - Current
Office Assistant
Colony-X
01.2017 - 09.2021
Public Relations Manager
Sem-Dan
07.2012 - 07.2015
General Manager/Executive Director
VIP Tours
10.2007 - 04.2012
Associates - Hotel, Travel and Tourism
Borough of Manhattan Community College
BBA/Masters - Service Management and Tourism
Pyatigorsk State Technological University
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