Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Iraida Pavlova

Queens

Summary

I'm an organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments with years of experience in scheduling, over-the-phone triaging and maintaining HIPAA compliance.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

I & R Medical Services PC
12.2021 - Current
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted with medical coding and billing tasks.
  • Conducted patient intake interviews, recording and documenting relevant information.

Office Assistant

Colony-X
01.2017 - 09.2021
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.
  • Coordinated and scheduled meetings and appointments.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Assisted with onboarding of new employees.
  • Purchased and maintained office supplies.

Public Relations Manager

Sem-Dan
07.2012 - 07.2015
  • Contract negotiations and conclusions
  • Supervised staff
  • Customer relations and liaison with service provider
  • Managed advertisement and sales
  • Organized tours and services for clients

General Manager/Executive Director

VIP Tours
10.2007 - 04.2012
  • Supervised staff
  • Negotiating and concluding contracts with tour operators
  • Customer relations
  • Overlook projects and sales
  • Organized future programs

Education

BBA/Masters - Service Management and Tourism

Pyatigorsk State Technological University

Associates - Hotel, Travel and Tourism

Borough of Manhattan Community College
02.2025

Skills

  • Medical office administration
  • Appointment management
  • Letter preparation
  • Records management
  • HIPAA compliance
  • Patient reception management
  • Typing and filing
  • Telephone etiquette
  • Patient relations
  • Workflow optimization
  • Patient advocacy
  • Check-in coordination

Languages

Ukrainian
Russian
English

Timeline

Administrative Assistant

I & R Medical Services PC
12.2021 - Current

Office Assistant

Colony-X
01.2017 - 09.2021

Public Relations Manager

Sem-Dan
07.2012 - 07.2015

General Manager/Executive Director

VIP Tours
10.2007 - 04.2012

Associates - Hotel, Travel and Tourism

Borough of Manhattan Community College

BBA/Masters - Service Management and Tourism

Pyatigorsk State Technological University
Iraida Pavlova