Joshua Ross
Erlanger,United States
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively. Pursuing new professional challenges with a growth-oriented company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Manager of Operational Excellence
Johnstone Supply
04.2019 - Current
- Planning and tracking of annual departmental business plan
- Supervises cost justification and determines ROI on departmental projects
- Responsible for inbound and outbound logistics strategies that minimize cost while improving efficiencies
- Establish company standards/ KPIs as needed to ensure compliance
- Verifies inventory compliance through developing and monitoring inventory control processes
- Creates quality education development offerings through effective assessment, design, and implementation
- Successfully led 6S projects across 21 branches that encompassed 4 regions spanning 5 states.
United States Army Team Leader
United States Army
10.2009 - Current
- Managed and account for logistical items and equipment involving information technology (over $3.4 million)
- Directed monthly reports via a secure database; strategic advisor to company commander on communication readiness/ deployment assets
- I.T Specialist: Manage over 300 end users on various classification systems ranging from unclassified to secret
- Successfully managed a traveling I.T team to guard the President of the United States establishing remote networks- on task
- Management/ Administration: Motivated subordinates to become more agile and more effective through professional development
- Allocating necessary time and resources to ensure success
- Provided subordinates with monthly counseling- highlighting progression and future advancements
- Investigated payroll variances and subordinate claims to resolve discrepancies and balance financial records.
Logistics Manager
Johnstone Supply
04.2019 - 12.2022
- Controlled costs and optimized spending via restructuring of budgets for routes and freight carriers
- Total savings $196,000 annually
- Responsible for innovation and building department from ground up
- Accountable for overseeing $2.2 million budget spending
- Managed 38 trucks across 5 states and 21 branches to include maintenance, billing, and tracking
- Established processes and procedures for deliveries, tracking KPIs, and vendor relations.
Branch Operations Manager
Johnstone Supply
04.2019 - 12.2022
- Controlled costs and optimized spending via restructuring of budgets for labor (2.5), capital assets ($5 million), inventory purchasing and technology upgrades
- Managed an eleven-person team to mastery, routinely surpassing monthly and weekly audits
- Increasing mastery provided CINS more bandwidth for higher sales growth
- Trained employees on proper warehousing procedures and strategies to improve productivity
- Navigating over 100 different products rollouts- boosting sales
- Developed individualized training plans to achieve staff readiness
- Structured training to ensure staff redundancies at every level
- Observed in-progress operations to identify important steps for technical instructions
- Spearheading new SOP creation, implementation, and congruence.
Senior Helpdesk Technician
Stellar Innovations & Solutions
10.2018 - 04.2019
- Responsible for recovering over 700 accountable devices, clearing entire building space to support new product acquisition and implementation
- Led annual inventory, updating technical support best practices for use by teams with zero appreciable losses
- Effectively deployed over 250 laptops to new users contributing to peak operational success
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions to allow associates to work from home during renovations.
Shift Supervisor
G4S Security Solutions
04.2017 - 02.2018
- Oversaw over 30 personnel with scheduling, payroll, uniforms, and equipment ensuring all were following safety policies and regulations
- Responsible for keeping site overtime below 1.6% of allotted overtime, greatly impacting bottom line
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Masters in Executive Leadership -
Liberty University
12.2024
Bachelor of Science - Environmental Science
American Military University
02.2021
Skills
Financial Budgeting
Cost Reduction Strategies
P & L Management
SOP Creation
Logistical management
Risk Analysis & mitigation
Staff Management
MS Office Suite
Microsoft Teams
ADP
Six Sigma Black Belt
Decision-making capabilities
Negotiation Techniques
Task Delegation
Compliance Management
Strategic Thinking
Customer Focus
Training and coaching
5S methodology
Operations Management
Certification
- 12/01/2023, Common Faculty Development – Instructor Course
- 11/01/2023, Lean Agent Certification
- 09/01/2023, Six Sigma Black Belt Certification
- 02/01/2023, Army Officer Candidate School
- 08/01/2017, Army Non-Commissioned Officers Course
- 09/01/2017, Army Infantry School
- 09/01/2016, Delivering Customer Impact | Advanced Career Certificate | GE Aviation
- 01/01/2010, Information Technology Specialist Advanced Training
Timeline
Senior Manager of Operational Excellence
Johnstone Supply
04.2019 - Current
Logistics Manager
Johnstone Supply
04.2019 - 12.2022
Branch Operations Manager
Johnstone Supply
04.2019 - 12.2022
Senior Helpdesk Technician
Stellar Innovations & Solutions
10.2018 - 04.2019
Shift Supervisor
G4S Security Solutions
04.2017 - 02.2018
United States Army Team Leader
United States Army
10.2009 - Current
Masters in Executive Leadership -
Liberty University
Bachelor of Science - Environmental Science
American Military University