Joshua Rovner
Las Vegas,NV
Summary
Experienced IT Support Specialist with the ability to understand and build complex systems. I focus on reducing down-time, improving network speeds, and reducing costs through optimization, and with more than 9 years of experience on networks and systems.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
EBR Solutions
Sherman Oaks, CA
12.2022 - 03.2024
- Installed, configured, monitored, and maintained network switches, routers, wireless access points, DVRs, IP cameras, VOIP phones, workstations, tablets, X-ray Machines, and server rack builds for medical, chemotherapy, dental, optometry, and plastic surgery practices.
- Installed operating systems and troubleshot hardware and software issues on Windows and Mac.
- Resolved network connectivity issues using various networking tools including IP Scanner, WiFi analyzer and RJ45 tester resulting in less downtime.
- Supported remote desktop connections for users requiring assistance offsite resulting in faster response times to the client.
- Managed user accounts in Active Directory including passwords resets, account creation and deletion in a domain environment.
- Configured, tested, and maintained Office 365 environment for end users.
IT Support Specialist
GTN Staffing (Cedars Sinai Hospital)
Beverly Hills, CA
10.2022 - 12.2022
- Responsible for updating Windows operating systems in emergency, ICU units and surgery rooms across all hospital campuses.
- Responsible for migration of data for new machines throughout all hospital campuses.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
IT Support Specialist
Complete IT
Northridge, CA
08.2017 - 06.2022
- Charged with building, configuring, installing, managing and monitoring networking and IP telephony infrastructure for medical offices, veterinary hospitals, distribution centers, accounting firms, commercial buildings, and restaurants.
- Monitored system performance to ensure availability of all services and systems to authorized users.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs, tablets, printers, VOIP phones, IP cameras, X-ray machines and label makers.
- Analyzed network traffic patterns to identify potential problems or areas for improvement.
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Assisted with network infrastructure design and implementation.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Handled customer service issues by providing guidance or escalating for advanced support.
Education
Associate of Arts - Cloud Computing/Network AWS
Los Angeles Pierce College
Woodland Hills, CA06-2025
Network+ Security+ A+ - Information Technology
Asher College
Las Vegas, NV05-2015
Skills
- Network Architecture
- VoIP Systems
- Hardware diagnostics
- Windows 10/11
- Mac
- Android/IOS
- Zoho assist
- Connectwise
- ITSM- Service Now
- Router and Switch configuration
- Office 365
- Active Directory
- Group Policy
- IP Addressing and Subnetting
- Malware and virus removal
- Teams
Timeline
IT Support Specialist
EBR Solutions
12.2022 - 03.2024
IT Support Specialist
GTN Staffing (Cedars Sinai Hospital)
10.2022 - 12.2022
IT Support Specialist
Complete IT
08.2017 - 06.2022
Associate of Arts - Cloud Computing/Network AWS
Los Angeles Pierce College
Network+ Security+ A+ - Information Technology
Asher College