Summary
Overview
Work History
Education
Skills
Certification
Core Competencies
Languages
Clearances
Timeline
Generic

Joshua Rush

DPO,AE

Summary

Strategic business and customer experience leader with over 30 years of escalating impact, including 23 years with the U.S. Department of State and extensive private-sector success in real estate and emerging digital ventures. Demonstrated success in driving business development, cross-functional operations, stakeholder engagement, and customer-centric transformation across global environments. Proven ability to manage $100M+ technology and service portfolios, leveraging data for strategic insight, and lead teams of 500+ to deliver scalable initiatives that align with organizational strategy, user experience goals, and operational excellence. Seeking to apply deep leadership experience and strategic insight to roles focused on customer experience modernization, innovation, and measurable growth.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Diplomatic Technology Officer

US Department of State
05.2002 - Current
  • As a Diplomatic Technology Officer, I delivered record-setting customer satisfaction across global diplomatic missions by spearheading data-driven CX measurement and analytical insights from customer feedback and service performance metrics, establishing new benchmarks for operational excellence. I led the development and implementation of global technology service strategies, integrating digital innovation and advanced analytics—including elements foundational to AI strategy—to significantly enhance internal and external stakeholder experience. This involved directing cross-functional teams of up to 500 personnel and strategically managing $100M+ technology and service portfolios, while also cultivating critical stakeholder relationships and achieving a 15% cost reduction through effective vendor governance in complex, high-stakes environments.

CEO/Owner

Family Real Estate Portfolio
02.2000 - Current
  • As CEO/Owner, I strategically managed a diverse real estate portfolio, increasing its valuation by over $1M through data-driven property acquisition, astute market forecasting, and skilled negotiation. I personally oversaw end-to-end real estate transactions, leveraging robust data insights to optimize ROI and long-term asset value. My focus on customer (tenant) satisfaction and retention strategies led to a 25% reduction in vacancy and increased lease renewals, demonstrating a direct impact on operational excellence. Additionally, I managed comprehensive budgeting, contractor negotiations, financial planning, and ensured regulatory compliance for sustained portfolio performance.

Consultant

RaritySniffer.com – NFT Marketplace
06.2018 - 05.2023
  • As a Startup Consultant for a Web3 analytics platform, I designed and advised on early-stage customer acquisition strategies, market positioning, and growth tactics. I provided critical strategic insights by leveraging blockchain and user behavior analytics to inform platform direction and market differentiation. Additionally, I helped define key growth metrics and user feedback systems to guide continuous product enhancement and negotiated agreements with artists and collaborators to scale the platform's value and brand identity.

Education

B.S. - Computer Science

Troy State University

Skills

  • Power BI
  • Tableau
  • Salesforce
  • Microsoft Dynamics 365
  • SQL
  • Python (Basic Data Analysis)
  • Microsoft Azure
  • VoC Platforms
  • KPI Dashboards
  • Data Storytelling

Certification

  • Contracting Officer's Representative (COR) Level 3
  • Microsoft Certified Engineer
  • Microsoft Certified: Information Protection and Compliance Administrator
  • U.S. Department of State Executive Certifications (focused on Leadership, Change Management, Financial Acumen, and Cross-Functional Collaboration)

Core Competencies

  • Customer Experience Strategy
  • Operational Transformation
  • AI & Analytics Alignment
  • Business Development
  • Stakeholder & Partner Engagement
  • Technology Portfolio Management
  • Digital Innovation
  • Risk & Compliance Governance
  • Contract Negotiation
  • Executive Communication
  • Cross-Functional Leadership
  • Real Estate Investment
  • Program & Performance Optimization

Languages

Arabic
Professional Working
English
Native or Bilingual
Spanish
Limited Working

Clearances

Top Secret Clearance

Cryptographic Clearance

Timeline

Consultant

RaritySniffer.com – NFT Marketplace
06.2018 - 05.2023

Diplomatic Technology Officer

US Department of State
05.2002 - Current

CEO/Owner

Family Real Estate Portfolio
02.2000 - Current

B.S. - Computer Science

Troy State University

Similar Profiles

CREATE PROFILE
Joshua Rush