Joshua Rutkowski
Johnson City,NY
Summary
Motivated professional offering a Bachelor's degree in Business Administration with a focus in Sport Management. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.
Overview
4
4
years of professional experience
Work History
Experiences Lead
Dick's House of Sport
Tampa, Florida
09.2024 - Current
- Provided training on lean principles, tools, and techniques to all levels of staff.
- Created standard work instructions for specific tasks and processes to ensure consistent quality standards were met.
- Established a culture of continuous improvement by encouraging employee engagement in problem solving activities.
- Worked closely with leadership team members to ensure successful integration of lean concepts into daily operations.
- Advocated for customer-focused process improvements, leading to an improvement in customer satisfaction scores.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Assist with rock climbing wall instruction, reassemble rock wall routes. Lead an equipment services team to build/fix bikes, relace gloves, regrip bats, restring rackets, etc. Assist with coordinated event planning with events lead along with experiences ASM
Footwear Sales Lead
Dick's House of Sport
Binghamton, NY
06.2023 - 08.2024
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Provided training sessions for new employees on sales techniques, procedures.
- Collaborated with marketing department to ensure effective promotion of products and services.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Identified customer needs by asking questions and advising on best solutions.
Footwear Operations Lead
Dick’s Sporting Goods
Syracuse, NY
03.2023 - 07.2023
- Organized operational activities for clients and handled day-to-day issues.
- Supervised production efforts and completed various quality control procedures.
- Studied financial reports and data and improved profitability.
Sales Associate
Dick's Sporting Goods, Inc
Syracuse, NY
05.2021 - 03.2023
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
- Built trusting relationships with customers by making personal connections.
- Coordinated activities with other departments to ensure quality customer service.
- Monitored stock to maintain sufficient quantity of featured product.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
- Communicated and coordinated planogram execution with store management.
- Built product displays and placed appropriate signage for merchandise.
- Developed creative visual merchandising campaigns to focus on selling older inventory.
- Examined stock to verify conformance to quality specifications and took pride in products being distributed.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Sports Facilities/Field Operations Supervisor
Saint Leo University
Tampa, FL
08.2020 - 04.2021
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
- Delegated work to staff, setting priorities and goals.
- Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
- Worked with the Toronto Raptors while the team used Saint Leo University's gym as a practice facility.
Education
Certification - Baseball Player Development
Sport Management Worldwide
11.2023
Associate of Applied Science - Business Management
Jefferson College
Hillsboro, MO05.2020
Bachelor of Science - Business Administration/Sport Management
Southern New Hampshire University
Hooksett, NHSkills
- Flexible
- Computer skills
- Team building
- Organization
- Data Management
- Analytical
- Microsoft Office
- Critical thinking
- Problem resolution
References
- Andrew Naylor (Former Manager at Dick's Sporting Goods) 607-382-4847
- Brandy Fletcher (Current Manager at House of Sport) (607) 621-7088
- Zachary Kunkel (Former Manager at Saint Leo University) 610-223-5798
- Ryan Comstock (Current Golf Lead at House of Sport) 315-956-1995
Timeline
Experiences Lead
Dick's House of Sport
09.2024 - Current
Footwear Sales Lead
Dick's House of Sport
06.2023 - 08.2024
Footwear Operations Lead
Dick’s Sporting Goods
03.2023 - 07.2023
Sales Associate
Dick's Sporting Goods, Inc
05.2021 - 03.2023
Sports Facilities/Field Operations Supervisor
Saint Leo University
08.2020 - 04.2021
Certification - Baseball Player Development
Sport Management Worldwide
Associate of Applied Science - Business Management
Jefferson College
Bachelor of Science - Business Administration/Sport Management
Southern New Hampshire University
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